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Reviewed January 26, 2013

Stayed 17-23 Jan 2013. Tripadvisor winner well deserved. Received free upgrade to 2 bed 3 bathroom apartment. Complementary pick up and drop off at airport (even at 5am on departure). Complementary Wifi, water and daily newspapers. Daily butler service. (all complementary amenities were confirmed by hotel via email prior to arrival). Got good rate from hotels.com (£68 per night) and further reduced by price promise. Very clean, huge, comfortable apartment with massive flat screen TV’s in lounge and master bedroom. Can’t fault the customer service given by hotel staff.

Metro stations and Spinneys supermarket 5-10 mins away. Small supermarket just across road. Hotel sits in a residential area between 2 metro stations, excellent food shopping and discount clothing outlets too numerous to mention. Used Burjuman metro station mostly as Mr Chatt, (Indian street food) just outside metro station and definitely not to be missed. The masala dosa, uttapam and chatt were so fab we ate there for lunch a few times and didn’t spend more than £5 in total including the drinks! Also just outside Burjuman, at traffic lights, on corner is good South Indian restaurant called Aryaas. Here they serve tasters of idly and dosas (Mini Tiffin) and a selection of uttapams served with selection of 8 chutneys. Absolutely delicious and our waiter Captain John was excellent in explaining and advising us – evening meal cost us £10 in total including drinks.

Burjuman Mall regularly presented free live musical/Broadway shows in the centre of the Mall and the food court on the top level had a great ambience with water fountain features and good choice of restaurants. We ate at Hatam (Persian) and the mixed kebabs and lamb stew were of excellent quality. Evening meal here was £16 for starters and mains for 2 including drinks.

Would recommend using the metro as it was efficient and cheap. 14 AED (about £3) for an all zones, all day, pass. This got us to all the major sites (Malls, Creek, souks, museums) for a fraction of the cost of taxis, which we thought were fairly expensive for multiple usages, unless you managed to get a metered one. The Mall of the Emirates and Dubai Mall have walkways directly to them from their respective metro stations. Took the desert safari trip recommended by hotel and it was excellent.

Alcohol tip – you can take in checked luggage no problem and there is a duty free shop in Dubai Airport as you arrive and before you collect luggage which has a large selection of alcohol at reasonable prices. We would recommend a visit to Dubai and a stay at Xclusive hotel and apartments in a heartbeat.

Room tip: Higher floor rooms may have best view.
Date of stay: January 2013
  • Trip type: Traveled as a couple
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3  Thank Krumblelover
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2013

We stayed in a "deluxe" room, which was fantastic value for Dubai. The living room opened onto a balcony (no view) and had a large wall mounted flat screen TV with cable. There was free wi-fi and a full kitchen, dining room table, and a clothing washer (no dryer, but the hotel delivered a laundry rack for the balcony without asking). There was a large bedroom with another large wall mounted TV and ample closets with ironing board and en suite. Finally, there was a 2nd powder room. There is an outdoor pool on the roof as well as an exercise room. All this for under $100! The service and the location were fine, with a small market across the street, and a large supermarket, with a separate "non-muslim" meat department (ie. bacon, ham and sausages), as well as ATMs and a McDonalds. We would certainly stay here again.

Date of stay: October 2012
  • Trip type: Traveled with friends
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4  Thank Ron F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

Excellent service, helpfull staff.free shuttle to the Dubai airport.Very clean and neat.
staff was very professional. will always come back.Taxi on the door. Not cheap but service was very good.Kitchen well equipped.

Room tip: all rooms aere freat
Date of stay: January 2013
  • Trip type: Traveled with family
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1  Thank SOUTHAFRICA443
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

This is a good place to stay with clean rooms and good service and the not very expensive. Only negative is they don't have a cafeteria . There's a supermarket just opposite to the apartments. Internet is expensive here.

Room tip: the Breakfast buffet as it is not good at all and one has to walk down 400-500 meters for it.
Date of stay: January 2013
  • Trip type: Traveled with friends
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Thank gaurav0811
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Richa B, Guest Relations Manager at Xclusive Hotel Apartments, responded to this reviewResponded March 4, 2018

Greetings from Xclusive Group of Hotels!!

Thank you for sharing your experience from your stay at the Xclusive Hotel Apartments on TripAdvisor. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.

We believe we are the best hotel apartments in Dubai, and your feedback means a world to us. Once again, I would like to thank you for taking time out to post your review and we look forward to welcoming you back to our hotel in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2013

I am not sure where to start from, but i can mention that everything was not right from day 1 i stayed in their.

Staff is agressive and not professional at all. I did not receive the expected room i was suppose to have. Apartment is not clean, Water leakage in the bathroom, stains on the couch, Kitchen tools are rusty. Bottom Line, if you could afford paying more, or even less , ensure NOT to stay in here. In order not to ruine your trip.

Cheers

Date of stay: January 2013
  • Trip type: Traveled with family
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    • Cleanliness
    • Service
1  Thank Abouregeila
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Richa B, Guest Relations Manager at Xclusive Hotel Apartments, responded to this reviewResponded March 4, 2018

Greetings from Xclusive Group of Hotels!!

Thank you for sharing your experience from your stay at the Xclusive Hotel Apartments on TripAdvisor. Our hotel aims to provide a truly unique experience, and we regret that we weren't able to meet your expectations and we regret for the problems you faced.

We believe we are the best hotel apartments in Dubai, and your feedback means a world to us. Once again, I would like to thank you for taking time out to post your review and we look forward to welcoming you back to our hotel in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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