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Traveler rating
6,619
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148
95
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Reviewed 4 weeks ago

It never fails to deliver this wonderfully run hotel,
Our family holiday was as always perfect with the hotel staff looking after us and making us feel at home.
Highly recommend for families couples, we will find it hard to beat on every level from food to service, cleanliness and just being made to feel
Welcome every year we return.
The management team are truly professional and do there upmost to make your stay special.
We look forward to returning again soon.

Thank you to the wonderful team at Sofitel The Palm,

The Savogi family.

Date of stay: August 2019
Trip type: Traveled with family
Thank Savogi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDxbPalm, Hotel Manager at Sofitel Dubai The Palm, responded to this reviewResponded 4 weeks ago

Dear Savogi Family,

Thank you for posting such a touching message on TripAdvisor following your family visit this month. It is true that Sofitel Dubai The Palm is quite well known as a family friendly hotel in addition to be an oasis of relaxation.

Thrilled that you were treated like Royalty, and as well you should have been! Happy that the little attentions for your family did have their impact!

All the teams were very touched that you made particular mention of how they did everything to make sure you felt welcome and at home.

So glad that you had a lovely holiday!

We hope to have the pleasure of welcoming you back to Dubai and to Sofitel Dubai The Palm for the 6th successful stay.

Sincerely,

Ramsey El Saarany
Hotel Manager
Sofitel Dubai The Palm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2020 via mobile

The hotel and staff were very pleasant and friendly. Mr. Rizwan and Mr. Ratna were extremely helpful and provided excellent customer service for me and my family. Thank you very much! The location of the hotel is also very easy.

Date of stay: January 2020
Trip type: Traveled with family
Thank amytravelfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDxbPalm, Hotel Manager at Sofitel Dubai The Palm, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thank you for your posting on TripAdvisor following your stay this month.

We were delighted that you found the Hotel stunning, and with excellent service. Whether on business or at leisure, it is certain that when things go seamlessly, it makes for a positive and pleasant experience.

Looking forward to having you once again at Sofitel Dubai the Palm!

Sincerely,

Ramsey El saarany
Hotel Manager
Sofitel Dubai The Palm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2020 via mobile

Had a lovely staying with my family. Extra thanks to Lathif from Maui Beach. He made everything feel extra special. The kids love him :) Great hospitality and great cleaning of the rooms everyday.we will come back again, for sure!

Date of stay: January 2020
Trip type: Traveled with family
Thank Q3763VGdanielk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDxbPalm, Hotel Manager at Sofitel Dubai The Palm, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

We were delighted to read that your visit to Sofitel Dubai The Palm with the family deserved such a title as that you chose !

We are most touched that you found the facilities to be beautiful, in addition to the employees being incomparable! This means a lot to us.

We hope to have the pleasure of a return visit very soon.

Kind Regards,

Ramsey El Saarany
Hotel Manager
Sofitel Dubai The Palm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2020 via mobile

We booked 9 nights at this hotel early January. The rooms are excellent, food is great, same as all the bars, beach and pool. Everyone does their best to make you feel more than comfortable. If we go back on holiday to Dubai we’ll be definitely staying here again!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 843hp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDxbPalm, Hotel Manager at Sofitel Dubai The Palm, responded to this reviewResponded January 22, 2020

Dear Valued Guest,

We warmly thank you for choosing Sofitel Dubai The Palm for your stay in Dubai.
It was a real pleasure having you staying with us and the entire team is delighted to have been able to enhance your romantic gateway

We truly hope to welcoming you back again, Please Feel Welcome to contact us directly should your plan bring you back to Dubai. We would be very happy to assist you making a new reservation.

Kind Regards,

Ramsey El Saarany
Hotel Manager
Sofitel Dubai The Palm

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Reviewed January 22, 2020

One of the best locations in Dubai Palm Jumeirah. Service at very high level. Rooms are nice but in my room mattress has maybe a need to be changed, really a minor hiccup vs overall accommodation. Food a little bit expensive but the the quality is very good. Absolutely recommended. I hope I will come back

Date of stay: January 2020
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank FrancoLille1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDxbPalm, Hotel Manager at Sofitel Dubai The Palm, responded to this reviewResponded January 22, 2020

Dear Valued Guest,

Many thanks for this positive review !
It is an honor for us to be one of the most beautiful hotels in the Palm Jumeirah.
The entire team strives every day to go above and beyond our guests expectations and the fact that you felt it goes straight to our hearts.

We look forward to welcoming you back at the Sofitel Dubai The Palm to turn the 4 stars into 5 stars.

Kind Regards,

Ramsey El Saraany
Hotel Manager
Sofitel Dubai The Palm

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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