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“Welcoming Place!”

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Sofitel Dubai The Palm Resort & Spa
Ranked #49 of 546 Hotels in Dubai
London, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Welcoming Place!”
Reviewed January 4, 2014

I stayed at the Sofitel The Palm for just two nights on return home to London from New Zealnad.
Upon arrival, I was greeted by the concierge and reception staff who were very well mannered and polite and check-in was quick and effortless.
The style of the hotel is South Pacific Polynesian in it's decor. Quite a island feel.

I had emailed the hotel earlier to request early check-in if possible and this was accommodated by the hotel.
Although it was a busy time of year for bookings, they still were able to accommodate my request which I was extremely grateful for considering I had just flown an approximate 23 hours from New Zealand and was exhausted.

Due to there being problems with the rooms however, I was upgraded to a suite which was fantastic as it was absolutely gorgeous and there was so much space including a wrap around terrace overlooking the private beach!
Thank you so much to both reception staff member Alexandra and the duty Manager Sharith for arranging this post the hassle I encountered with the prior rooms.
I would just make clear that any problem experienced was not due to any issues with staff, it was purely with regards to the workmanship in the rooms themselves ie: problems such as the water leaking from the shower room through the floor into the bedroom.
For an extremely new property, I would not have expected such issues which need to be rectified but again, this is not a reflection on the staff who do their utmost to assist.
The rooms themselves are very clean and well stocked.

The grounds of the hotel are very well maintained, and lush.
You can see that there is attention to detail and alot of effort is made to ensure everything is looking immaculate along the beautiful walk ways and the beach.

Although I did not eat at the hotel restaurants, they looked very inviting and there is a decent selection of places to eat.
However, I did order room service and again, the staff were extremely polite and helpful when taking the order, however, what was a little disappointing was that on two (out of three) occasions, they forgot small parts to the order such as milk with the tea I had ordered with my breakfast which was a little annoying as by the time it arrived, I had already had my breakfast and wasn't able to enjoy my tea with my food! Which may not sound too extreme but it is small detail such as this that is quite important to guests.

Overall, I cannot fault this hotel. My stay was extremely comfortable and every staff member I came across was friendly, polite and helpful.
Thank you to all staff and I will be booking a stay again in the near future.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LailaLaila1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelDxbPalm, Guest Experience and Quality Team at Sofitel Dubai The Palm Resort & Spa, responded to this review, July 27, 2014
Dear Guest,

Thank you for taking time to share your experience with us on Tripadvisor earlier this year.

We are pleased to know that our friendly and helpful ambassadors were able to see to your needs by promptly providing an alternative room and making your stay extremely comfortable.

The challenges you have mentioned regarding the issues in the room, as well as the breakfast items missed out by the room service have been brought to the attention of the respective departments.

We certainly enjoyed looking after you and look forward to welcoming you back in the near future.

Yours Sincerely,
Guest Experience and Quality Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 4, 2014

Arrived 4.30am on 30th December, hot towels and refreshing drink served as we checked in. First room had view of a wall and staff loading bay. Was moved to huge appartment........stunning. Nadeem ( sorry think that's name ) took me to see appartment and had all luggage transferred over. My husbands birthday was 1stJanuary, and we come back to find lovely birthday cake in room. Had quite pool outside our block with waterfalls. Stunning. Plenty of beds freash towels all day. Lunches bought to your su beds in covered plastic containers. Nice touch. Loved our New Year break.. Will be back. Thank you.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kymcharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C-Schnyder, General Manager at Sofitel Dubai The Palm Resort & Spa, responded to this review, February 16, 2014
Dear Guest,

On behalf of my team I would like to thank you for your kind comments and for having chosen to spend with us such special occasion.

I was delighted to read that you enjoyed all of our facilities and that your husband's birthday treat was beyond your expectations.

We look forward to welcoming you back at Sofitel The Palm Dubai.

Yours Sincerely,

C. Schnyder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uae
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 4, 2014

check in staff, terrible. we arrived at 1505, and the room was not ready, this resulted in us missing our dolhin bay experience. We had to upgrade to the next level which cost alot more money. I dont understand why the room was not ready. We did not get into the room until 1540. Check in staff were below level.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com

Helpful?
2 Thank SAhzii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C-Schnyder, General Manager at Sofitel Dubai The Palm Resort & Spa, responded to this review, February 16, 2014
Dear Guest,

Thank you for taking the time to share your comments following your stay at Sofitel The Palm Dubai.

I do regret that a string of coincidental errors upon check in provided you with a negative experience. This level of service is most certainly not what we would like to be recognised for and we offer you our deepest apologies for not meeting your expectations.

Every kind of feedback from our guests is important as it enables us to identify and measure our strengths and weaknesses and to work toward improving the quality of our services.

It is our hope to have the oportunity to welcome you and your family in the future.

Sincerely,

C. Schnyder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 3, 2014

We can highly recommend this beautiful 5-star resort. It is beautifully kept, it has the most welcoming, helpful and frtiendly staff and we enjoyed the most amazing food we've had in years. The food was really absolutely amazing! We can fully recommend half-board! The breakfast buffet is fantatsic and the evening meals were most versatile and to the highest cilinary standards. The food was really most formidable.
We were there with two small children. The hotel was very good for children, as all staff were extremely friendly. The place was so large that people without children always had their own space and room and we wouldn't feel uncomfortable in a 5-star-hotel with small children.
We can really very much recommend the Sofitel Dubai The Palm resort and are very likely to return there.
We had initially considered staying in a hotel on Marina beach and are so happy that we didn't as it is full of building sites and noisy construction works going on.
The Sofitel Palm is very quite and peaceful.

Room Tip: The so-called classic rooms are the cheapest but are right next to a waterworks company branch which...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Skanoozi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C-Schnyder, General Manager at Sofitel Dubai The Palm Resort & Spa, responded to this review, January 19, 2014
Dear Guest,

Thank you for taking the time to share your feedback on tripadvisor following your stay with us.
I was delighted to read that you had a pleasant stay and enjoyed all our resort has to offer, specially our sea restaurant, breakfast selection and kids facilities.

Your comments on regards of our friendly and helpful staff are highly appreciated and extremely encouraging.

We look forward to welcoming you back at Sofitel The Palm Dubai.

Sincerely Yours,

C.Schnyder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 31, 2013 via mobile

Checked in for Xmas, and simply one of the best resorts we've ever stayed in. Had a 2 bedroom apartment , and we felt like we were in our own private luxury villa. An outstanding stay, spoilt by an outstanding service oriented team. We'll be back...

Stayed January 2014
Helpful?
1 Thank Trikofioti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C-Schnyder, General Manager at Sofitel Dubai The Palm Resort & Spa, responded to this review, January 19, 2014
Dear Guest,

Thank you for giving us excellent feedback on Tripadvisor.

I was extremely happy to read that you had a “Magnifique” experience staying with us and you enjoyed all of our facilities during the festive season.

We look forward to welcoming you back in Sofitel The Palm, Dubai.

Yours sincerely,

C. Schnyder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 31, 2013

Having read previous comments regarding this hotel, we really didn't know what to expect. Our fears and concerns were completely unfounded. We checked in at three in the morning, and were warmly greeted by the duty manager and very alert staff. We were shown to a beautiful suite overlooking the palm. The lounge access was a real bonus with complimentary drinks and canapés . Breakfast choice was plentiful and we never queued once. We dined in Porterhouse, chose a bottle of red wine with our steaks to be advised to choose a more suitable wine due to enhance the taste of our steaks due to tanin. The wine was delicious and half the price of our chosen wine. Very nice and honest touch.the hotel is brand new and will soften in time, but we really could not fault the hotel at all. Thank you MR schnyder for a wonderful stay and for looking after us so well

Room Tip: A room overlooking the palm is better in our opinion as the view to the front of the hotel overlooki...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank CandL C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C-Schnyder, General Manager at Sofitel Dubai The Palm Resort & Spa, responded to this review, January 9, 2014
Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor following your stay with us.
We are delighted to read your review, It gives us great pleasure to know that you enjoyed the facilities, décor and the service provided.

We certainly look forward to welcoming you back, and to continue ensuring you have many more Magnifique stays with us.

Yours Sincerely,

C.Schnyder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haarlem, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 28, 2013 via mobile

The new sofitel is a beautiful resort, with fantastic restaurants, pools and beaches. Very international staff, very service minded. Especcially Alex was great in initiating great sport activities, and daily football matches in particular. Only critic is the 'bonjour' greeting from all staff members, I know Sofitel is french, but most guests are not french!

Stayed December 2013, traveled with family
Helpful?
1 Thank Onno K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C-Schnyder, General Manager at Sofitel Dubai The Palm Resort & Spa, responded to this review, January 9, 2014
Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor following your stay with us.
We are delighted to read your review, It gives us great pleasure to know that you enjoyed the facilities, décor and the service provided.

We certainly look forward to welcoming you back, and to continue ensuring you have many more Magnifique stays with us.

Yours Sincerely,

C.Schnyder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Dubai The Palm Resort & Spa

Property: Sofitel Dubai The Palm Resort & Spa
Address: East Crescent Road | The Palm Jumeirah, Dubai 55558, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 On the Beach Hotel in Dubai
#37 Spa Hotel in Dubai
#45 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Dubai The Palm Resort & Spa 5*
Number of rooms: 543
Official Description (provided by the hotel):
Discover why SOFITEL DUBAI THE PALM LUXURY APARTMENTS is such a superb destination for family vacations in Dubai. Adults and children alike will be thrilled by the relaxed Polynesian island theme of this luxury 5-star resort on Palm Jumeirah island. Families can vacation in a beach-side suite or villa with Gulf views. Serviced apartments suit longer stays, with kitchens, lounges and up to 3 bedrooms. Babysitting can be arranged if you fancy a night in downtown Dubai, a monorail or taxi.Amura Kids Club guarantees hours of fun for children of all ages, keeping them happy, active and safe while you indulge in well-deserved relaxation. Two of the swimming pools are exclusively for kids, who will love the slides and waterfalls. Seven restaurants and bars offer refined cuisine from around the world so there's something for every taste.Don't miss the popular Friday brunch at family-friendly Manava, which offers heaped buffets for breakfast, lunch and dinner throughout the week. ... more   less 
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Also Known As:
The Palm Shoreline Apartments Hotel Dubai

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