I stayed at the Sofitel The Palm for just two nights on return home to London from New Zealnad.
Upon arrival, I was greeted by the concierge and reception staff who were very well mannered and polite and check-in was quick and effortless.
The style of the hotel is South Pacific Polynesian in it's decor. Quite a island feel.
I had emailed the hotel earlier to request early check-in if possible and this was accommodated by the hotel.
Although it was a busy time of year for bookings, they still were able to accommodate my request which I was extremely grateful for considering I had just flown an approximate 23 hours from New Zealand and was exhausted.
Due to there being problems with the rooms however, I was upgraded to a suite which was fantastic as it was absolutely gorgeous and there was so much space including a wrap around terrace overlooking the private beach!
Thank you so much to both reception staff member Alexandra and the duty Manager Sharith for arranging this post the hassle I encountered with the prior rooms.
I would just make clear that any problem experienced was not due to any issues with staff, it was purely with regards to the workmanship in the rooms themselves ie: problems such as the water leaking from the shower room through the floor into the bedroom.
For an extremely new property, I would not have expected such issues which need to be rectified but again, this is not a reflection on the staff who do their utmost to assist.
The rooms themselves are very clean and well stocked.
The grounds of the hotel are very well maintained, and lush.
You can see that there is attention to detail and alot of effort is made to ensure everything is looking immaculate along the beautiful walk ways and the beach.
Although I did not eat at the hotel restaurants, they looked very inviting and there is a decent selection of places to eat.
However, I did order room service and again, the staff were extremely polite and helpful when taking the order, however, what was a little disappointing was that on two (out of three) occasions, they forgot small parts to the order such as milk with the tea I had ordered with my breakfast which was a little annoying as by the time it arrived, I had already had my breakfast and wasn't able to enjoy my tea with my food! Which may not sound too extreme but it is small detail such as this that is quite important to guests.
Overall, I cannot fault this hotel. My stay was extremely comfortable and every staff member I came across was friendly, polite and helpful.
Thank you to all staff and I will be booking a stay again in the near future.
- Official Description (provided by the hotel):
- Discover why SOFITEL DUBAI THE PALM LUXURY APARTMENTS is such a superb destination for family vacations in Dubai. Adults and children alike will be thrilled by the relaxed Polynesian island theme of this luxury 5-star resort on Palm Jumeirah island. Families can vacation in a beach-side suite or villa with Gulf views. Serviced apartments suit longer stays, with kitchens, lounges and up to 3 bedrooms. Babysitting can be arranged if you fancy a night in downtown Dubai, a monorail or taxi.Amura Kids Club guarantees hours of fun for children of all ages, keeping them happy, active and safe while you indulge in well-deserved relaxation. Two of the swimming pools are exclusively for kids, who will love the slides and waterfalls. Seven restaurants and bars offer refined cuisine from around the world so there's something for every taste.Don't miss the popular Friday brunch at family-friendly Manava, which offers heaped buffets for breakfast, lunch and dinner throughout the week. ... more less
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- Also Known As:
- The Palm Shoreline Apartments Hotel Dubai