After staying the in the Sofitel in Marrakech we decided to give Sofitel the palm a go. We spend 10 days in Dubai every year and we are very proficient in the luxury hotel offering. We normally stay in Jumeirah beach but we this time we wanted somewhere quieter and peaceful.
We booked a 2 bedroom apartment. The apartment was big and well furnished, but technical problems such as malfunctioning of the air conditioning took the hotel 4 days to fix. Cleaning team was good and staff helpful.
One of the mistakes we made was to book half board. IT IS NOT WORTH IT!!!!!!!!. The hotel gives you 175Dhr per adult to spend on tis restaurants. Let me tell you that that will not cover any main course!!!! Food is well overpriced and drink even more (which is expected in 5star hotels) but at least, they should be warned people to not bother with half board option.
I do not mind paying 5 star prices, but I felt disappointed (taken for a ride). The staff has big problems on getting the bills right at check out. It took us over 1 hour and I do not know if the bill is correct or not. It wasn’t only us. Many other customers were affected and complaining.
The ATLANTIS NEXT door has the NOBU and a pretty good steak house. Many people took that option.
In summary, not sure if we will return. Hotel Offer in Dubai is massive and Sofitel is nice, but not amazing. I felt disappointed with their half board arrangements, and sadly that takes few marks of.
- Official Description (provided by the hotel):
- Discover why SOFITEL DUBAI THE PALM LUXURY APARTMENTS is such a superb destination for family vacations in Dubai. Adults and children alike will be thrilled by the relaxed Polynesian island theme of this luxury 5-star resort on Palm Jumeirah island. Families can vacation in a beach-side suite or villa with Gulf views. Serviced apartments suit longer stays, with kitchens, lounges and up to 3 bedrooms. Babysitting can be arranged if you fancy a night in downtown Dubai, a monorail or taxi.Amura Kids Club guarantees hours of fun for children of all ages, keeping them happy, active and safe while you indulge in well-deserved relaxation. Two of the swimming pools are exclusively for kids, who will love the slides and waterfalls. Seven restaurants and bars offer refined cuisine from around the world so there's something for every taste.Don't miss the popular Friday brunch at family-friendly Manava, which offers heaped buffets for breakfast, lunch and dinner throughout the week. ... more less
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- Also Known As:
- The Palm Shoreline Apartments Hotel Dubai