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“Can't wait to go back. Marvellous!” 5 of 5 bubbles
Review of The Westin Dubai Mina Seyahi Beach Resort & Marina

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The Westin Dubai Mina Seyahi Beach Resort & Marina
Ranked #48 of 544 Hotels in Dubai
Certificate of Excellence
Haddington, United Kingdom
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Can't wait to go back. Marvellous!”
5 of 5 bubbles Reviewed October 21, 2009

We had such a fantastic stay here that I don't know where to start. The hotel is located on the beachfront just after the road out to the palm and before the start of Jumeirah Beach Residence Walk (JBR) and the Marina. It is not a tower block hotel as so many of the hotels are and is quite original and beautiful. It is very elegant, cool and luxurious inside. We booked the executive package as transfers were included to and from the airport, this was wonderful as we were greeted in the car with cool evian and towels and didn't have to worry about taxis etc. Also included in this was breakfast in the executive suite and snacks and soft drinks throughout most of the day. We went up there for breakfast most days as it was quieter and the high tea was a small treat to keep us going until dinner. The staff up there can also help you with any info you require or booking trips etc and there is a business suite there too.
The rooms are very spacious and luxurious, not sure quite what was going on with the beds though, they were supposed to be extra comfy but I felt like I was sleeping in a hollow all week dont know if it was the mattress or the comfy bit on top but it was the same in the other bed we had had. (we changed to a sea view on the second night after realising we had not booked a room with a view, this does cost a bit more...) There is a large flat screen TV, good mini bar and huge baths and showers. The cot we arranged for our son was great. The whole thing appears to be able to go in the wash so it was spotless! Which is something you can never be sure of.
We were always greeted so warmly by the staff and not in a fake Disney way, they all seemed genuinely happy. Upon arrival my son was given a couple of welcome packs, such a great idea, containing socket covers, sun hat, plasters, antiseptic cream and wipes etc, cudddly toy, book, pens, rubber duck. We needed to use the services of the nurse whilst we were there for an eye infection our son had picked up from a day at a water park, she was prompt and efficient and within the hour the cream we needed was delivered from the pharmacy to our room!
The pools are lovely, a nice winding pool with pool bar and a large section where children cannot go, which is just what those without children may appreciate. There is also a lap pool and a covered kids pool with a slide. The beach is lovely too, with buckets and spades supplied. There are always plenty of lifeguards around and waiting staff to take your drink or snack order or bring you an iced towel or adjust your sun umbrella!
The restaurants are fantastic, we ate 3 times at the Spice emporium because the food was so good, we also tried Hunters steak house and grill and blue orange. The food could not be faulted, or the staff, and the childrens menu is also pretty good. Room service was also excellent. In busola the pizzas are nice but we didnt eat downstairs in the pasta place as we could not see a lot on the menu that we liked. (due to our fussiness not the menu..) It would have been nice to be able to have some pasta in the pizza place but they do not mix and match.

The hotel is only 10 minutes away from Mall of the emirates, Wild Waddi and the Atlantis hotel. I will say though, perhaps not to bother doing the Big bus tour from the hotel as the transfer to the first stop takes forever (this is not the hotel but the Big Bus tour service), better to get a taxi to the creek part and do that or arrange a tour by private taxi.

I cannot fault this hotel, it was so good. Everyone goes out of their way to make sure you have a great holiday. It would be ideal for a romantic trip but it was just as great for us with our 1 year old. I wish I could live there.......

  • Stayed October 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Janeytastic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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UK
Level Contributor
95 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed October 20, 2009

Just spent a week at the Westin (12th to 19th). Arrived at the hotel at 08:00 and was offered a room on the 1st floor immediately or a higher floor if we wanted to wait. (we were not told about a lounge that we could have washed and changed in before a room was ready) so we went for the lower floor sea view room. nothing wrong with the room but a poor view of a generator!
The room was huge the TV gigantic and the bathroom had a walk in shower that could hold a football team! There was a problem with the light in the shower (it fell out leaving live wires exposed) but it was dealt with immediately without a fuss. Two complaints re the room the AC was not up to the job the minimum you could set it to was 18c but it never got close to that and the bedding was suitable for Alaska in mid winter not 28c min! Secondly (very petty) all the light controls were on a panel on the bedside cabinet. I need to use reading glasses and coming into a dark room having to find my glasses so I can see the control panel was a real pain!
The restaurants were all good, Breakfast was good with an enormous selection (coffee delivery and refills could have been quicker). Hunters was fantastic (pricey) but the steaks fantastic. Spice emporium superb. The pizzeria was better value if you are on a budget. Baristi great for beer and a lively time. There were a couple more options we didn't get round to trying.
the grounds were well kept, and there were sunbeds always available, Friday and Saturday afternoons (the local weekend) was more difficult as the place is swamped by the locals. the team in the grounds were attentive and polite and nothing was too much trouble from finding a second umbrella,to serving food and drink, we didn't move all day!
There is some building work going on behind the sister hotel (meridian) it can be heard but to be honest it's everywhere and if you go to Dubai (i've been going for ten years) you have to expect some noise
I have been a regular business traveller for over 20 years and have high standards especially if I have to pay for the same for the hotel rather than my company and overall no serious complaints re the Westin and I am planning to return in October 2010

  • Stayed October 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank notrevo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire
Level Contributor
3 reviews
3 hotel reviews
2 of 5 bubbles Reviewed October 16, 2009

If you love Dubai and love it for the serivce this is not the place for you. Staff clearly have had no training and therefore offer poor standars. Food was servied cold, late and some time not at all.

The rooms and grounds are nice, but nothing could make up for the poor service. If you want to enjoy Dubai at it best stay at one of the main good hotels it has to offer and not the Westin.

  • Stayed October 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank poshhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, UK
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed October 15, 2009

Went for a short break with one other couple and the place was divine. Booked online for an offer than included all the Executive Club features and it was well worth it. Picked up from airport and arrived about 08:30 - escorted up to the dedicated executive check in and received fabulous service. Went in to the executive lounge and had breakfast - at no extra cost, considering we were very early checking in. Rooms were ready for us straight after and they are beautiful too. The whole of the hotel complex is very spacious and the atrium lobby adds to the feeling as a lot of rooms are on to open internal balcony corridors.

The beach and pool facilities were perfect with something for every one on plenty of everything. The exec club was opened most of the day, with short closures to move from one meal type to the next. All this was complimentary including a two hour 'happy hour' at the bar from 6pm to 8pm. Service was first class and made the economics of the package options a no-brainer.

It was a wedding anniversary treat for us and the hotel recognised that fact in spades. I can't image how the whole experience could have been improved upon - we felt very pampered and special at every moment.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kendoerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed October 12, 2009

I arrived at this hotel after staying 2 nights at the Address in Burj Dubai, and 2 nights at the Emirates Palace at Abu Dhabi. So as far as I was concerned, the Westin had a lot to do in order to reach the high levels of service, interior design, elegance and feeling of grandeur I had become accustomed to.

The hotel lobby looked pristine and uber clean, and it seemed as though you could see the shine on the tiled floors. The check-in process was super quick, and we weree taken to our room and shown around.

We had a balcony room facing the beach and it was superb. At around 7 or 8 when it began getting dark, you could see the sun changing colour from orange to fiery red, and it looked beautiful and romantic. The room itself was impressive. Comfortable Bed, LCD TV, and all the standard facilities you would find in a modern 5 star hotel.

We ventured out to the pool area to see how good the facilities were. They had 3 pools, but we were mainly at the 1 nearest to the beach, with a swim up bar and the arched bridge. The pool was usually busy but I always found a nice spot for a sunlounger.

The beach itself was nice and there were always sunloungers available if you wanted to tan and tone.

I was staying on a half board basis, and the breakfast was pretty good but not up there with the best I had in Dubai. We usually went for evening dinner for the half board option at the Blue-Orange. It was really good, there was always a mix of different cuisines, and an ecelectic range of flavours and food on offer. There was an indian food stall, sushi, thai, and anything from pizza, chips, fish, steak, depending on the day you want. The desert section was pretty good and I got to know the guy behind the stall quite well as I always turned up for my daily scoops of ice-cream, lol.

The hotel itself is not too far from the MoE and provides a shuttle bus to and from there. The Royal Mirage hotel is only minutes away by Taxi and I did to to the Arabian Courtyard restaurant there for shisha, food and drinks which was good.

There's no nightclub in the hotel itself but there is a bar which seemed popular. Also, you're entitled to use the internet facilities free of charge for 30 minutes a day.

I stayed at the Mina Seyahi earlier in year, and this is so much better in comparison.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank bournesupreme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 30, 2009

We were booked into the Le Meridien but were upgraded to the Westin. This was a pleasant surprise as Le Meridien looked tired and dated for a 5* hotel in Dubai. The Westin was a huge improvement, it had a beautiful foyer and we were escorted to a lovely room complete with a huge bathroom, flat screen TV and large balcony. The hotel itself met the same high standards with lovely restaurants, shops and pools. I do agree with some comments about the service it did vary massively. The pool attendants weren't very attentive and service in Blue orange was slow. I do have to say that however that these are minor faults and overall we had a lovely stay and would definitely recommend it to family and friends.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank JJHolidayFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincolnshire, UK
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed September 24, 2009

We were mean't to be stopping at the sister hotel next door but we were upgraded to the Westin.

We stopped for 7 nights half board.

We had a beautiful room with everything you need. A little disappointing we didn't get a balcon/Terrace but I don't think we would have used it as it was very hot, even in the evening.

The bed was exceptionally comfy and the room was well looked after by housekeeping.

The Restaurant 'The Blue Orange' had a great selection of food, Chinese indian italian, etc. The chef's at each station were more than to cook anything you wanted.

For a large complex outside the waiters look after you very well, drinks iced towels... much appreciated!

My hubbie did the skiing thing at the Emirates Mall, and we highly recommend booking with the concierge the Skybar on level 26 at the Burj Al Arab (7* hotel).

The staff in the reception were not overly helpful, we asked about a couple of things and they weren't really interested in helping.

We also had a couple of issues with the bill but they were quickly rectified.

Overall we really enjoyed the hotel and Dubai and we highly recommend it.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank wribax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
minaseyahi, General Manager at The Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this review, March 14, 2010
Dear Wribax,
Thank you for choosing The Westin Dubai for your recent holiday and taking the time to post your comments.

It was a pleasure to read that you enjoyed our Food & Beverage selection as well as the interior and cleanliness of our guestrooms.

Please note I have shared all of your comments with the Executive Management as we review all feedback in our goal to deliver on our service consistently, and with the satisfaction of our guests in mind.

Should you wish to visit Dubai again, it would be a pleasure to welcome you back and have you stay with us again.

Sincerely,

Peter A.
General Manager, Complex
The Westin Dubai Mina Seyahi Beach Resort & Marina
Le Meridien Mina Seyahi Beach Resort & Marina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Dubai Mina Seyahi Beach Resort & Marina

Property: The Westin Dubai Mina Seyahi Beach Resort & Marina
Address: Al Sufouh Road | Jumeirah Beach, Dubai 213084, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Romantic Hotel in Dubai
#19 On the Beach Hotel in Dubai
#30 Family Hotel in Dubai
#36 Spa Hotel in Dubai
#42 Business Hotel in Dubai
#46 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Dubai Mina Seyahi Beach Resort & Marina 5*
Number of rooms: 294
Official Description (provided by the hotel):
Occupying a prime location on Jumeirah Beach, the Westin Dubai Mina Seyahi is a 5-star beach resort. It features spectacular 5 resort pools, a 1,200 m private beach, luxurious rooms and 8 restaurants. Panoramic views over the Arabian Gulf and the Palm Jumeirah can be enjoyed from most rooms and parts of the Westin Dubai Mina Seyahi Beach Resort. Rooms and suites include free Wi-Fi, a Nespresso machine, spacious seating area, and a marble bathroom with luxury bath amenities. Modern and classical design with high ceilings and grand mirrors are also featured in each unit. Guests can relax at the Heavenly Spa by Westin. There are also tennis courts, a fitness centre, and a water sports centre. At the Westin Mina Seyahi children can enjoy a kids pool, daily beach games, kids club and a Wild Wadi Waterpark nearby. Steakhouse, Thai and Italian cuisine are just some of the choices on offer, served formally or informally. Spanish, Asian and international dishes can also be savoured at the resort. Special menus for children are served in the restaurants. Westin Dubai is 5 minutes by car from Jumeirah Beach Walk and 20 minutes away from Burj Khalifa and Dubai Mall. Mina Seyahi is a great choice for travellers interested in beaches, family holiday, relaxation and food. ... more   less 
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Also Known As:
Westin Dubai Mina Seyahi Beach Resort & Marina Hotel Dubai
Westin Dubai Mina Seyahi Beach Resort And Marina
Dubai Westin

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