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“not five star yet”

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The Westin Dubai Mina Seyahi Beach Resort & Marina
Ranked #55 of 540 Hotels in Dubai
Certificate of Excellence
middlesex
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“not five star yet”
2 of 5 bubbles Reviewed September 25, 2008

12th - 21st sept. Flew out with Emirates - great, half empty plane both ways could sleep across a row of four. will use them again defo.
Check in efficient but a little cold. Taken to room (Sea View Deluxe) looked really nice. Was surprised no welcome pack in the room (fruit etc) as with most other five star hotels (have stayed at Jumeriah Beach Hotel previously) the only welcome were two WARM bottles of water! Which became a theme EVERY time you asked for water even in the restaurant - where are they storing this stuff because it isnt in a fridge!
Housekeeping - very good. But you may need to bring a kettle if you prefer Tea as the Coffee maker in room dispenses luke warm water.
Pools- good lifeguard attendance, watch children near the large pool as it is 5ft deep and not very well signed.
Restaurants - now where do I start. Blue Orange was open for our first three days. Floor was an accident waiting to happen. Breakfast was stone cold, have never tasted a sausage so cold before and sometimes evening meals were strange combinations Moved the breakfast & set buffet meals from then onwards. Breakfast in hunters, need to train staff - tables half laid, having to constantly ask for things. would ask if you wanted Tea or Coffee on seating then forget to provide. No butter- had to ask, tea spoons missing. became a game in the end to see if we would get a fully set table. Evening buffet was served in the Ballroom (omg). some nights there were four/five groups sitting in the corridor outside waiting to be seated. Same problems again with service also noticed they didnt provide any typ of food for children? asked for two fosters, waiter brought us two bottles - no glasses we had to send him back for glasses. by the end of our holiday I couldnt stand this anymore. restaurant service was a nightmare and the food became monotomous. the evening before departure you get a letter from service centre explaining that your checking out the next day and to please complete the customer questionaire (not enclosed) and they couldnt find one when requested. had to write everything on hotel paper. I will add here that they did call me once I got home to apologise and confirm that they had received my feedback, but next time I will be staying at Mina A Salam. Westin needs to up its game because once all the new hotels are finished they are going to have to compete for the business at the moment they don't quite deliver. P.S watch your room bill carefully and keep checking it with reception, took two days to resolve a charge which was for another room could you imagine what would have happened if we had left this to the last minute.

  • Liked — New deco & bathroom facilities
  • Disliked — Restaurant service
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank lemon1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (617)
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Jersey, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed September 22, 2008

just got back from 14 nights at the westin eighth time in dubai at different hotels
found this hotel to be really good with no problems at all
ok the blue orange was closed our second week but they tried there best to make sure there was plenty of decent food in the other restaurants
as for the staff they were spot on everyone of them we saw give us a smile and how are you dont no why people are moaning about them its probally the same ones that treat them like slaves
would i reccomend this hotel deffinately
cheers geordie

  • Liked — everything
  • Disliked — nothing
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank geordie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirral, United Kingdom
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 bubbles Reviewed September 21, 2008

We stayed between 14 - 19 Sept 2008 staying in a Deluxe Sea view room.

We arrived early morning on the 14th and we were delighted to be given our room straight away. This was definately a bonus as check in was not until 3pm. Our check in experience was brisk but we were not given any information about the hotel/HB deal.

ROOM
Impressive. The room was a modern twin, very clean, spacious and a large bathroom. The complimentary toletries were not great and were not replenished once during our stay. There was NO turn down service during our stay which was very dissapointing.

HALF BOARD DEAL
When we checked in, no details were given so we had to find our own way on this. Breakfast and dinner were initially served in the Blue Orange restaurant. We only had 1 experinence of the Blue Orange as on the 15th the restaurant closed for refurbishment. The food at the Blue Orange was brilliant and all kinds of food were available. The restaurant was in quite a poor condition though with the floor loose, torn up in parts and horrible leaking air conditioning which you could feel dripping on you as you walked. Lovely!! After Tues, breakfast was served in Hunters which was smaller but choice remained. The cooking staff were keen to please and cooked eggs to order with a smile. Unfortunately the closure of the Blue Orange caused much confusion to staff and on occasions no-one could tell us where dinner was being served. On one evening we were directed to Hunters only then to be sent to the ballroom and then by the time we got there (9.30pm) we were told that the buffet had finished so we missed dinner and had to get room service. Apparently lunch was available as an alternative to dinner but again, a number of staff we asked about this did not know where it was being held as the Blue Orange was closed so we never took the lunch option.

CONCIERGE
Oh dear. I asked them to change a restaurant reservation we had at Al Qasr and they just looked at me blankly. I eventually gave up and did it myself. I made enquries as to a free newspaper being delivered to the room (I like the Gulf News when in Dubai) but was told they don't provide the service but newspapers are available to buy in the shop. I've never had that before in ANY hotel! What the concierge were there for, I don't know. Serious training as to what a concierge service is needed.

SPA/HEALTH CLUB
Impressive new gym facility. Only thing, no water or lockers provided!!! Even my council gym at home has a water facility and lockers!! I used the spa twice for a facial and a massage. Staff and treatments very nice but the spa itself is a bit grim with a TV blaring out when your trying to relax.

STAFF
The restaurant cooks are a real credit to the hotel and they will go out their way to provide. I did feel somewhat expected to tip the pool boys which I don't resent, but not every time I order some water, especially when 10% service charge is included in the bill. I thought the front of house staff were poor and did not reflect the standards of a 5* hotel.

POOLS
Nice pools with lots of sunbeds. Plenty of space available. Life- guards on watch.

Unfortunately in my view, this hotel is not 5* Dubai quality and it really needs to up it's game. OK, so it's only been open 4 months and some of the staff may be new, but if they can't operate as a 5* hotel, it shouldn't be open at all. If this was my first time to Dubai, I would have been happier with the hotel but as a repeat Dubai traveller and knowing what to expect, this hotel falls way short of the Dubai standard. It would be no suprise to me at all if the Mina Seyahi (a 4 *) is eventually closed and the Westin takes over its 4*.

Personally I would avoid the Westin in future and instead pay the extra for a proper decent 5* hotel such as the One and Only or LRM. These put the Westin to shame.

  • Liked — Early check in
  • Disliked — Confused staff, not 5* quality hotel
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lawyergirl25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirral, United Kingdom
Level Contributor
48 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed September 20, 2008

I will go with the positive first.
The westin hotel has the wow factor on arrival. The rooms are fab and the bathroom huge. We didnt get a balcony so if you want one make the request before you go.
The pools that where open where lovely. Unfortunately the lap pool and the kids pool where closed due to repairs. This wasnt a problem for us. Everywhere was immaculate but not finished.
They have opened this hotel to soon to the public. As we where only there for a 5 night stay it wasnt to bad. This hotel is showing signs of wear after only 4 months of being open. The blue orange restaurant floor was completely broken up. It moved under you feet. Half the seating area was boarded off to rectify this problem. This meant that all the tables where so close together that you could touch elbows. The buffet food was good on the first 2 nights then everything was cold.
We had a good rest after a long trip whilst at the Westin. We mostly sat at the adults only section of the pool. This was spoilt by the work men digging ,the view of the JCB and the cherry picker.
The picture that the Westin have put on the internet seems to have had a little bit of airbrushing. As you will see from my photo there are buildings behind it.

  • Liked — bedroom
  • Disliked — not finished
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank clareellis83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leeds
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed September 18, 2008

We are a family of 4 - 2 adults and 2 young kids (aged 5 and 3) and we stayed at the westin from 13 Aug until 24. We had a deluxe sea view room.

The hotel aesthetically is amazing, and when we pulled up to check in our bags were dealt with quickly. We arrived after a late flight and were checked in swiftly, but without any warmth at all. there is an almost cold efficiency with the staff at reception and they were less smiley and enthusiastic than other staff at the hotel. That said, it was quick and we were soon in our room.

ROOM
This was fine for us. One reason we loved the westin and will continue to return is that is one of the only hotels in Dubai which allows our young kids to stay in our room. Even with 4 of us in the room it never felt cramped. the bed was good (but surprisingly not v comfortable), the bathroom amazing (but the toiletries in the deluxe room are cheap looking and not pleasant!) and the balcony had a great view. we were in room 335.

ROOM SERVICE:
We found this to be slow, cumbersome and expensive. we ordered 2 plates of chips one day and paid almost a tenner! that was probably to cover the cost of all the expensive cutlery and the 7 different condiments which accopanied it. However, the plus here is the room service staff who always arrived with a smile and were efficient and discreet.

STAFF
the staff in the hotel are amazing. Sure, there are a few problems with training (especially the kids lifeguards who couldn't look more bored and apathetic if they tried!) but on the whole the standard was great. A big thankyou to the staff in the blue orange who were great with us and our kids. they were sometimes too keen to take away dishes but that was not a problem for us.

BLUE ORANGE
We were on a HB package and loved the Blue Orange. there was plenty for our kids to eat, almost everything was made fresh, the chefs were brilliant and remembered what you liked, and we loved the soft piano music every night. My only gripe here is that the tiles on the floor were very loose and my son actually fell and grazed himself badly! The food was of a very high standard and I so miss my nightly visit to the wonderful Rusly at the ice cream stand. He was always ready with a smile and knew what we all liked. Hope he is there when we return.

Breakfast was plentiful but could get crowded and the top ups of tea and coffee were slow in busy periods, but overall the standard was great.

POOLS
There are a alot of pools but the kids pool did not have enough loungers and the area was overcrowded because guests from the meridien next door nabbed all the loungers.
This was v frustrating because it meant we had to land our towels on the floor near the pool so that our kids could enjoy the pool. The guests from the meridien have dark green towels and took over the kids area - the kids pool there is not very good so if you are going to the westin be prepared for people who have paid less than you to bombard certain areas. All the other pools seemed fine by this invasion as they are more spacious but we found it impossible some days to get a lounger beacuse the guests from next door were there. maybe a solution would be to have more loungers near the kids pool as that is where families with younger children tend to congregate.

Overall, we loved our stay and will stay again. the current prices quoted for the westin by UK travel agents are quite ridiculous so as long as they come down there is no reason for us not to go next year, I much preferred the westin to the royal meridien where we stayed last year. It is modern, spacious, roomy, trendy and caters for all. Just a quick mention about the spa - had a massage which was great but you cannot have a locker if you use the gym. you only get a key if you have a treatment which was annoying as you cannot shower after the gym unless you leave all your stuff lying around on benches. management need to look into this and allow gym goers to have access to lockers. Also, the massage was great but I was ACHING the next day and did not have any more treatements on account of this,

Another quick mention for the many russian guests - we found some of them v rude, especially when ordering food or in the restaurant. and there appeared to be lots of russians at the westin. Having said that, the friendliest girls on reception were russian and were great. There is a massive problem with getting taxi's at this hotel as the concierge just offer hotel cars. that can be v annoying.

The kids club was closed but we used the meridien one which was fine. kids enjoyed the stay there but hopefully next time the westin kids club will be open. We met the general managers daughter at the kids club one day when dropping our kids off and she was truly adorable and seemed to enjoy being there.

Despite all the snagging issues we loved our stay and would happily stay again. a big thank you to all the staff and the general manager who helped make our stay so special.

  • Liked — The room, common areas and Blue Orange with its high ceiling.
  • Disliked — Overcrowding at the kids pool due to sharing with other hotel guests
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank saara123leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed September 13, 2008

We arrived at the Westin and WOW this hotel is stunning.
Check in was quick staff at reception were not as friendly as other hotels we have stayed at, but we did get cold towels and fruit juice which was very welcome.
We were taken straight to our rooms and we were very happy with our seaview room on the 5th floor.

Room:
Great room very spacious and a good sized balcony overlooking the pools and palm island, the room had everything you need including a nespresso coffee machine which we loved, the bathroom was lovely and big, it was great to have a separate toilet, and a separate walk in rain shower the bath was a great size.
Every night you has a turndown service and fresh towels, and were left bottles of water. The bed was massive and it was so comfortable.

Restaurants:
As we were on half board we had dinner in Blue Orange most nights, the food was a very high standard and lots of variety at breakfast and dinner.
But sometimes the food could be a little bit cold, we met some lovely staff Jeff was always smiling, Amina on the chinese counter was very funny.
We loved Hunters Grill we went there twice and the food was fantastic and the service was first class.
There were two more restaurants Bussola and Spice Emporium but we never tried them, we had lunch around the pool a couple of times which was very good.

Bars:
We spent a lot of time in Senyar Bar there was a good atmosphere and music, they had great staff especially Charlie they get to know what you drink and as soon as you arrive they get your drinks ready on the bar for you.
Went to Barasti at the Mina a few times it has a great beach party atmosphere great music.

Pools:
The pools at the Westin were lovely we spent out time at the adult pool, there was a river leading to the family end each end had its own pool bar.
The staff worked very hard by the pool, there were lifeguards everywhere.
The sun loungers were very comfortable with lovely big beige towels, the staff would bring around ice cold flannels 3/4 times a day, cold slushes, cleaning sunglasses and fruit sometimes.
The beach was swept daily and the sea was hot as usual in August.

Hotel Area's:
The Westin was kept spotless, the public area's were spacious
every evening they had a violinist and pianist playing in the lobby lounge area, they also had a library in the lobby, there were a few shops open.
Front entrance Fred was very efficient, but they do try to push you into using the hotel cars, which are just a few dirhams more than a normal taxi, but if wanted a taxi you often had to wait.

We really enjoyed our stay at the Westin and would definitely stay there again.

  • Liked — Evrything!
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank ChelseaBabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed September 6, 2008

I stayed in an executive club sea view room from 24th August - 3rd September. The airport transfer was spot on, brand new Mercedes Benz people carrier, was given plenty of water and a cold towel. Check in procedure was swift and painless. Room was massive, had everything you could possibly need. Plenty of water left each day as well as complimentary Arabic snacks and sweets. Level of cleanliness exceeded any other hotel I've stayed at.

Breakfast in the executive lounge was fantastic, plenty of choice on offer, although the scrambled eggs were a bit too runny for my liking but some people may prefer that. No dount they would have made me some eggs exactly to my specification though such was the eagerness to please. I had dinner in 3 of the restaurants, Blue Orange, Spice Emporium and Bussola. The Blue Orange buffet was massive, so much choice, the only downside is that I didn't manage to try everything I wanted to because I was so full up! The Spice Emporium was a wonderful experience, the level of service was out of this world. The food was cooked to perfection. I'd highly recommend trying it out, although the name is slightly misleading as the food is far from spicy. The Italian Bussola, was also fantastic, I didn't leave a crumb.

The checkout procedure was just as swift and professional, no problems with the bill and the transfer to the airport in their Mercedes S Class oozed luxury. Visits to Dubai can be very hectic and stressful, but staying at the Westin made the trip all that more enjoyable. I will definitely be back!

My only slight complaint is the taxi situation. If you want a taxi, you have to rely on the hotel's private taxi service which I found to be in most cases double the price of the return journey in a licensed taxi and the price charged seemed to be completely at the taxi driver's discretion. In some cases, you could notice the taxi driver asking questions to try and gauge how much you could afford to part with. I noticed a number of people were quite vocal about their displeasure when complaining about the same thing to the concierge. Having what amounts to a cowboy operation responsible for providing transportation to the hotel guests can only contribute to potentially damaging the reputation of the hotel which would be a shame.

  • Liked — The room, the restaurants, the staff
  • Disliked — The unlicensed unmetered taxis
  • Stayed August 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank SlimVW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Dubai Mina Seyahi Beach Resort & Marina

Property: The Westin Dubai Mina Seyahi Beach Resort & Marina
Address: Al Sufouh Road | Jumeirah Beach, Dubai 213084, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Romantic Hotel in Dubai
#18 On the Beach Hotel in Dubai
#30 Family Hotel in Dubai
#40 Spa Hotel in Dubai
#42 Business Hotel in Dubai
#51 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Dubai Mina Seyahi Beach Resort & Marina 5*
Number of rooms: 294
Official Description (provided by the hotel):
Occupying a prime location on Jumeirah Beach, the Westin Dubai Mina Seyahi is a 5-star beach resort. It features spectacular 5 resort pools, a 1,200 m private beach, luxurious rooms and 8 restaurants. Panoramic views over the Arabian Gulf and the Palm Jumeirah can be enjoyed from most rooms and parts of the Westin Dubai Mina Seyahi Beach Resort. Rooms and suites include free Wi-Fi, a Nespresso machine, spacious seating area, and a marble bathroom with luxury bath amenities. Modern and classical design with high ceilings and grand mirrors are also featured in each unit. Guests can relax at the Heavenly Spa by Westin. There are also tennis courts, a fitness centre, and a water sports centre. At the Westin Mina Seyahi children can enjoy a kids pool, daily beach games, kids club and a Wild Wadi Waterpark nearby. Steakhouse, Thai and Italian cuisine are just some of the choices on offer, served formally or informally. Spanish, Asian and international dishes can also be savoured at the resort. Special menus for children are served in the restaurants. Westin Dubai is 5 minutes by car from Jumeirah Beach Walk and 20 minutes away from Burj Khalifa and Dubai Mall. Mina Seyahi is a great choice for travellers interested in beaches, family holiday, relaxation and food. ... more   less 
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Also Known As:
Westin Dubai Mina Seyahi Beach Resort & Marina Hotel Dubai
Westin Dubai Mina Seyahi Beach Resort And Marina
Dubai Westin

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