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“Third rate beach club”

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The Westin Dubai Mina Seyahi Beach Resort & Marina
Ranked #62 of 557 Hotels in Dubai
Certificate of Excellence
Reviewed March 21, 2013

This review is only for he beach club that we paid about $100 each to use for the day. I live in dubai and took some friends that were visiting to the Westin beach club for the day. Given the price we paid we were very disappointed with the facilities and service. The loungers were average. Service for food and drinks was very slow. After we were done with food we ordered nobody came to clear away the plates despite our many attempts to call someone. Ants started gathering near the food. Shower facilities were dated and dingy. For a beach hotel that bills itself as a 5 star resort, this place is just not up to the mark. Will not return. The one good thing bout the hotel are the pizzas at the outdoor restaurant Bussola.

  • Stayed: March 2013, traveled with friends
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2  Thank dsbali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at The Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this reviewResponded March 26, 2013

Dear dsbali,

Thank you for your feedback and taking the time to post your comments.

I am disappointed to hear that your visit did not live up to your expectations and that there were various challenges you have encountered with our beach and pool facilities, for which I would like to apologize.

Please rest assured that we take all our guest comments seriously and I have discussed your comments with the respective teams in order to improve our general guest experience in the future.

Should you plan another visit, it would certainly be a pleasure to welcome you back.

Best regards,
Stewart Selbie,
General Manager

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Reviewed March 20, 2013

I have stayed in this hotel multiple times on business trips and I imagine it would be an awesome place to stay on holiday. The rooms are nicely decorated, spacious bathrooms and all the mod cons you would expect from a 5 star hotel. The pools are gorgeous and there is lots of space to lounge around near to or away from kids. The Blue Orange buffet is high quality and varied, a real restaurant experience unlike many hotel buffets (which I am usually very sceptical about) and Busola restaurant does a lovely pizza, you can sit on the roof top and look at the sea. The spa is lovely with very high quality therapists. The gym is small but adequate as you want to spend most of your time outside.
I have stayed in this hotel maybe 15 times and always have a consistently good experience, if I ever have any issues they are sorted out promptly without fuss. The staff remember you and they add lots of nice touches to make you feel welcome.

Room Tip: I love the deluxe sea view room. If you like complete peace and quiet ask for a room away from the...
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  • Stayed: March 2013, traveled on business
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1  Thank Anna J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at The Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this reviewResponded March 26, 2013

Dear Anna J,

Thank you for giving us your feedback about your stay with us earlier this month.

It is great to read that you enjoyed our facilities and restaurants, including our pizzas at Bussola and that you appreciated the quality of Blue Orange's buffet.

I am also delighted that you had the time to enjoy the Heavenly Spa, which is a great way to relax during a business trip.

I hope we will be able to welcome you back to the Resort in the future.

Best regards,
Stewart Selbie,
General Manager

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Reviewed March 19, 2013 via mobile

From the moment we entered the lobby for check in, we knew our stay was going to be amazing. We were first met with cool cloths, cinnamon apple juice and dates before we even began checking in. At the time of booking, the only sea view room available had two beds instead of a king, but wonderful Vera worked her magic and we were given the most gorgeous king sea view room. The room was incredibly spacious, elegantly decorated and had the largest balcony I've ever had at a hotel (not all rooms have balconies, so def request one while making reservations). The view of the Arabian Sea and Palm Island was breathtaking. This resort not only has multiple pools, but the very large main pool has a much welcomed (and very enjoyed) adults only area with swim up bar. Even though it is the same pool, it's designed so the adult area is truly separated from the regular area. They also offer an adults area of the beach. These features were very welcome bc this resort is also very family friendly and there were several small children. So a perfect place for everyone! The beach and pool attendants are extremely helpful and will do everything from adjusting your umbrella and arranging your towels to bringing you drinks and food right to your lounger. There are several restaurants, all looked very good, though we only had what was offered on the beach and a room service meal (very good food) as we enjoy going off premises for dinners. The resort is very spacious with plenty of loungers and umbrellas's for everyone, as well as outdoor patios for enjoying sea view meals. There is a lot of construction on the front side of the hotel, so I'm not sure if a city view room would be as peaceful as the sea view, but once you're on the fabulous beach, you won't know there's anything going on but the squawk of green parrots and speed boats buzzing through the water. I became very attached to this resort and am more than willing to make the 14 hr flight for a "beach vacation" even though I have gorgeous beaches within hours of my home. There are many, many places to stay in Dubai, some with private butlers and such, but this resort offers a level of service well beyond it's number of stars and is elegant and stylish beyond it's price point. I look forward to another visit and can't recommend this resort enough.

  • Stayed: February 2013
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2  Thank 2bluepoints
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2013

If you can afford it or get a deal as we did on last minute.com secret hotels then stay here - perfect hotel as a romantic stay or with children. The rooms are beautiful, huge and an enormous bathroom with walk in wet room and massive bath - we also had a walk out terrace into the garden. The children's facilities were excellent even a special kids rucksack on check in. Complementary childcare but note only children over 4 years can be left unsupervised. There is a well covered pool area and life guards all around to help protect little ones. The safety procedures at the crèche are also high.

We ate at Spice a lovely Thai restaurant and our little girl was entranced by the beautiful traditional dancers. The pool snacks were reasonable value and rwe received attentive service by the poolside waiters. We had room service breakfast and the order was checked by phone then arrived in perfect order on time.

The spa was restful and the separate male and female areas meant that Mrs D enjoyed a jacuzzi, steam room and sauna to herself prior to her massage. She is very spa'd and would rate the massage therapist v highly. The hair salon sorted out a bad hair day too (her not me!),

  • Stayed: March 2013, traveled with family
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1  Thank Thedragon22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at The Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this reviewResponded March 21, 2013

Dear Thedragon22,

Thank you for taking the time to give us your feedback about your recent stay with us.

It is great to read that you enjoyed our rooms and terraces, as well as the children facilities, such as the Penguin Club.

It seems that you had the chance to experience many of our facilities such as the spa and some of our restaurants and I am glad that you had a nice experience during your time in the Resort.

We hope to welcome you back in the near future!

Best regards,
Stewart Selbie,
General Manager

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Reviewed March 19, 2013

Wow wow and wow all the way!** perfect for both families or couples! Excellent food, excellent service and the greatest room with an amazing view of the beach. My only complaint is that after all you have to pay for using the kayaks on the beach, which doesnt seem like very middle east, where you would always be spoilt with freebies. Absolutely recommend the italian restaurant. 10 out of 10 hotel

Room Tip: Facing the beach
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  • Stayed: December 2012, traveled with friends
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2  Thank Flora B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at The Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this reviewResponded March 21, 2013

Dear Flowercilla1978,

Thank you for taking the time to give us your feedback about your recent stay with us.

It is always great to read when guests enjoyed our facilities as much as you seem to have and I am delighted that you liked our Italian restaurant, Bussola.

We are looking forward to welcoming you back in the future!

Best regards,
Stewart Selbie,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2013

Second time at Westin with family (kids 3 and 5). We were once again very satisfied with our trip, the staff is very friendly and service minded. Nice pools, beach and overall surroundings. Grill restaurant also very good, the Italian maybe a little bit overhyped. Lobster evening with grilled seafood on thursday was delicious for seafood lovers like us. Well worth it to stay in executive room, very classy transportation to/from airport and other small things too. We will probably return again next time in Dubai!

  • Stayed: March 2013, traveled with family
    • Value
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    • Rooms
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2  Thank Finnish_traveler_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at The Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this reviewResponded March 17, 2013

Dear Finnish_traveler_12

thank you for giving us your feedback about your stay with us this March.

It is great to read that you and your family enjoyed our facilities and restaurants, especially our Lobster Nights at Blue Orange.

I am also delighted that you liked our Executive rooms and the transportation to and from the airport.

I hope we will be able to welcome you back to the Resort in the future.

Best regards,
Stewart Selbie
General Manager

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Reviewed March 15, 2013

Our 4th stay at The Westin, our previous stay was in 2010

The High level of service , politeness, friendliness and cleanliness all remains the same.

Well done Westin! was a pleasure to come back, and will do so again



Only downside was the roadworks (but theres always been roadworks there for as long as we've been visiting Dubai), and traffic outside the hotel making getting a taxi a real chore sometimes. I'm sure The Westin don't like that situation anymore that their guests do.

Stayed: March 2013, traveled as a couple
1  Thank Toopicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSeyahi, General Manager at The Westin Dubai Mina Seyahi Beach Resort & Marina, responded to this reviewResponded March 17, 2013

Dear Toopicky,

Thank you for taking the time to post your feedback about your recent stay with us.

I am delighted to hear that you have, once more, enjoyed your stay in the hotel. It is especially rewarding to read that our associates made you feel welcome and at ease.

I understand that you were bothered with the roadworks in front of the hotel but as you mentioned, this is one element of the ever-evolving Dubai that is sometimes challenging to avoid.

Best regards,
Stewart Selbie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Dubai Mina Seyahi Beach Resort & Marina

Address: Al Sufouh Road | Jumeirah Beach, Dubai 213084, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Romantic Hotel in Dubai
#18 On the Beach Hotel in Dubai
#30 Family Hotel in Dubai
#42 Business Hotel in Dubai
#45 Spa Hotel in Dubai
#55 Luxury Hotel in Dubai
Price Range: $296 - $1,009 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Dubai Mina Seyahi Beach Resort & Marina 5*
Number of rooms: 294
Official Description (provided by the hotel):
Occupying a prime location on Jumeirah Beach, the Westin Dubai Mina Seyahi is a 5-star beach resort. It features spectacular 5 resort pools, a 1,200 m private beach, luxurious rooms and 8 restaurants. Panoramic views over the Arabian Gulf and the Palm Jumeirah can be enjoyed from most rooms and parts of the Westin Dubai Mina Seyahi Beach Resort. Rooms and suites include free Wi-Fi, a Nespresso machine, spacious seating area, and a marble bathroom with luxury bath amenities. Modern and classical design with high ceilings and grand mirrors are also featured in each unit. Guests can relax at the Heavenly Spa by Westin. There are also tennis courts, a fitness centre, and a water sports centre. At the Westin Mina Seyahi children can enjoy a kids pool, daily beach games, kids club and a Wild Wadi Waterpark nearby. Steakhouse, Thai and Italian cuisine are just some of the choices on offer, served formally or informally. Spanish, Asian and international dishes can also be savoured at the resort. Special menus for children are served in the restaurants. Westin Dubai is 5 minutes by car from Jumeirah Beach Walk and 20 minutes away from Burj Khalifa and Dubai Mall. Mina Seyahi is a great choice for travellers interested in beaches, family holiday, relaxation and food. ... more   less 
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Also Known As:
Westin Dubai Mina Seyahi Beach Resort And Marina
Westin Dubai Mina Seyahi Beach Resort & Marina Hotel Dubai
Dubai Westin

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