The hotel itself is breath-taking and the rooms stunning but even during the booking process the customer service was lacking severely. I should have booked at the Le Meridien at that point, but still wanted to give the Qasr Al Sharq a try. I had to make 5 calls to try and reserve a room with absolutely no help given their system was down for most of the day. I ended up booking online myself. I, of course, do what I always do and call the hotel to confirm my bookings and requirements and all was confirmed to me. Then I took an extremely early morning flight, only to stand at the airport exhausted and hot with no driver in sight. It didn't end there, I was very clear in asking for an early check in and my request was confirmed the day before over the phone only to finally get to the hotel and find out no room was ready. Not to mention, I specifically chose the more expensive rate just for the breakfast only to find more resistance from customer service and had to walk over to reception to have it settled. All of this before a decent cup of coffee. I didn't even go into the number of times I was transferred only to be transferred again. Customer service is far more important to me than cost. At any rate, thankfully I was only there for one night and will most certainly never return. Shame, I travel to Jeddah constantly and was hoping Qasr Al Sharq would be my go-to hotel. It's being compared to the Emirates Palace in Abu Dhabi and let me tell you there is no comparison. Let me put it to you this way, Emirates Palace has already won the race when Qasr Al Sharq is still stuck at the 'Start' line. I'm going back to the Le Meridien where efficiency and organization is evident in every aspect. It's half the price and triple the service. My suggestion, run to the Le Meridien.
- Official Description (provided by the hotel):
- Waldorf Astoria Jeddah — Qasr al Sharq is enviably located between the port city of Jeddah and the beautiful Red Sea. With a choice of dining, spa and gym facilities plus event and meeting space for up to 90; we provide the perfect base for your stay in Jeddah — the ‘Gateway to Mecca’. Exceptional Waldorf Astoria hospitality awaits you at Waldorf Astoria Jeddah — Qasr al Sharq. You’ll be greeted by a three-story Swarovski crystal chandelier suspended from the lobby ceiling, walls adorned with beautiful artwork, and floors with the finest marble. It is little wonder Qasr al Sharq translates into English as the ‘Palace of the East’. Waldorf Astoria Jeddah — Qasr al Sharq features: • Seven boardrooms and meeting space for up to 90 • Female-only 'Spa by Clarins' including indoor pool, sauna, steam room and whirlpool • Access to male-only Hiltonia Club at adjacent Jeddah Hilton, including pools and sports facilities • 15 minutes from King Abdulaziz International Airport (JED) • Two restaurants serving Middle Eastern and Italian cuisine, respectively • Personalized butler service Four distinct styles make up our rooms and suites. The finest Italian furnishings were used to decorate them in old-Arabian style and each ensures total privacy and relaxation. ... more less
- Reservation Options:
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- Also Known As:
- Qasr Al Sharq Hotel Jeddah