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“Shopping trip to Jeddah” 4 of 5 bubbles
Review of Jeddah Marriott Hotel

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Jeddah Marriott Hotel
Ranked #23 of 154 Hotels in Jeddah
Orlando, Florida
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Shopping trip to Jeddah”
4 of 5 bubbles Reviewed March 3, 2013

As per some of the other reviews, the hotel could stand a bit of updating but I found it perfect for what I wanted. We were 2 expat women looking for a fun shopping experience. My room was a Junior Suite which I found to be reasonably priced with plenty of space. The carpet store on the Mezzanine level is fantastic and I found many items that are different and also well priced (the sister store is in the Center Point Dome Mall has has some great furniture/ mirrors/ tables). We decided not to use taxi's after one hair raising ride and arranged for a driver from the Avis office in the lobby to take us to Ikea, Centerpoint and Red Sea Mall. It is a little expensive but well worth it as the driver is there when we are ready with a large trunk for all of the packages :). The coffee shop in the lobby was perfect for a late night bite and a coffee. And the service was very good across the board. Good location for going multiple places in Jeddah.

Room Tip: Junior Suites are reasonably priced and have plenty of space with a sofa and table/ chairs for dinin...
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Wincocktail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Jeddah Marriott Hotel, responded to this review, March 9, 2013
Dear Guest,

Thank you very much for sharing your feedback with us. It is always great to receive feedback from our guests on what we do right and what we can improve on. We are pleased to know that you enjoyed your recent stay with us and that the hotel facilities and service met your requirements and expectations.

Should you need to know more information about the shopping malls in Jeddah in your next visit, please feel free to contact me directly at john.louie@marriott.com

Once again thank you so much for taking the time to share your experience at our hotel and we hope to welcome you back in the near future.

Best regards,
John S. Louie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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174 reviews from our community

Traveler rating
    29
    61
    67
    12
    5
See reviews for
16
10
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124
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Turkish first
  • Any
English first
Alexandria, Egypt
Level Contributor
144 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
2 of 5 bubbles Reviewed January 26, 2013

Hotel is in the center of Jeddah, thus no view or attractions, good for business trips.
Old hotel, despite renovation attempts, still old fashioned, old toilet flush system, no central light switch by the bed, very small elevators.
The trick during reservation, I asked for room on B&B basis, the confirmation was sent plain for the rate of $238 per night .
Upon check in, I was informed that this reservation was on bed only, not B&B. No quarrel, love it or leave it !!!

What I didn't like was the incompetent way they handled my dispute and anger. Totally unprofessional. Again sort of, its not our problem, its your mistake, we did not mention breakfast in our confirmation,

  • Stayed January 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Ehab_Heikal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Jeddah Marriott Hotel, responded to this review, February 1, 2013
Dear Guest,

Thank you very much for taking the time to provide feedback on your recent stay at the Jeddah Marriott Hotel. I do apologize for any miscommunication by our Reservations agent and the lack of empathy at check in. I have shared your feedback with the respective team leaders to prevent this type of situation and continue our efforts to improve on our services. Please feel free to contact me personally, as I would welcome to gain more specific details on your experience at john.louie@marriott.com. We certainly look forward to welcoming you back to the Jeddah Marriott Hotel.

Best regards,
John S. Louie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Jeddah hotels

Melbourne, Australia
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed January 25, 2013

As you enter you find rustic furniture and which is kept that way because its does not get cleaned very often. Same is the case with rest of the hotel. The rooms are a little better they are kept clean, the room service is descent with a few tips in place. They do not have a lot of channels subscribed hence one has to adjust to what is available.

Restaurants in Marriott:
They have one which serves out food, but not the best of Marriott food that i have seen.

What other restaurants you can try while staying at Marriott:
Well you got lot of places to go to when you are here, if you are one of those who likes to go to only the up street restaurants then you gotta get a cab to tahlia street. Else if you one of those who has a taste for food (does not matter where its made) then you have toms of restaurants within 1/2 km radius. You could try Afghan, Kolkatta rolls, Lahore garden, Albaik etc .....

Best time to travel:
Any time except during Ramadan and Hajj period if you are not a muslim.

What other activities happen at this Marriott:
Over here ... Pretty Much nothing during normal days.

During Ramadan -
An elaborate Iftar which is simple finger licking good.
Breakfast Buffet is available from 12 AM- 4 AM after which food need to be order through room service.

Issues Faced:
Room service is sloppy.
Daily Breakfast not great.
You don't get the rooms that you specified as a preference during booking.
When hotel is over booked , they still give reservations and later tell guest that they in Minus and ask the guest to accommodate themselves in other hotels that they would book for you.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Suhel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Jeddah Marriott Hotel, responded to this review, February 9, 2013
Dear Guest,

Thank you so much for taking the time to provide your feedback and observations regarding your recent stay at the Jeddah Marriott Hotel. Please rest assured that your comments have been taken into consideration and corrective measures have been addressed in order to ensure the best quality of service for our guests. I would welcome to receive more specific information on the TV channels which you would prefer and also any specific details on the restaurant food. Please feel free to contact me on john.louie@marriott.com

Best regards,


John S. Louie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed January 23, 2013

The only 5 star feature in this hotel is its lobby. The hotel and furniture is very old, the view from the room was a green water swamp, no coffee machine in the room and when i ordered coffee it took the room service more than half an hour to bring it!

  • Stayed January 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Feras_84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Jeddah Marriott Hotel, responded to this review, February 1, 2013
Dear Guest,

Thank you for your comments about your recent stay at the Jeddah Marriott Hotel. I am sorry to hear that your experience was not satisfactory. Please rest assured that your comments have been taken into consideration and corrective measures have been addressed in order to ensure the best quality of service for our guests.

I would greatly appreciate the opportunity to discuss specific details with you directly. Please do let me know how we can get in touch and I would be happy to contact you. My email address is: john.louie@marriott.com

Best Regards,
John S. Louie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed January 20, 2013 via mobile

The hotel furniture didnt be updated since 90s
Dont ask the front desk for anything
Good location
Quick room service .
Near to everything
Not a five stars like all the five stars in KSA , i think thats the stnadard

Stayed January 2013, traveled on business
Helpful?
Thank Ahmed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Jeddah Marriott Hotel, responded to this review, February 1, 2013
Dear Guest,

Thank you for taking time to share your feedback with us and we are pleased that you have enjoyed our central location and room service.

I would welcome to hear from you personally to gain more details on your other comments. In case you would like to discuss this matter further, please contact me directly at john.louie@marriott.com

Best regards,

John S. Louie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bavaria
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 12, 2012

spacious rooms and a great breakfast made me comfortable there.

Even in the evening, it was good to chill at the pool which is privately between the towers.

And then have the huge, I repeat , huge dinner buffet.

It is just a bit off, and not much leisure around.

I would stay there again, after repeated stays the tended to upgrade me occasionally,

so I felt well recognized.

Room Tip: king size bed - room
See more room tips
  • Stayed June 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mac S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davenport, Florida
Level Contributor
83 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed October 31, 2012

My family and I stayed in one bedroom suite at this hotel in July, we liked the location. The bedroom was comfortable, and so was the living room. Some of the staff we encountered were friendly and helpful. We enjoyed the food, but the food was a little bit more expensive. The hotel offers only wired Internet in the room, so wireless devices would be useless in the room. The lobby area near the reception where wireless Internet was supposed to work, was a lot of struggle. We did not enjoy Internet in this hotel at all.

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Segebaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jeddah Marriott Hotel

Property: Jeddah Marriott Hotel
Address: Palestine Rd. | Corner PR Fahad Street, Jeddah 21442, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Jeddah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Best Value Hotel in Jeddah
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jeddah Marriott Hotel 3*
Number of rooms: 210
Reservation Options:
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Also Known As:
Marriott Jeddah
Jeddah Marriott

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