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“Stylish and well situated. A great Saudi - French fusion.” 5 of 5 bubbles
Review of Mercure Jeddah Al Hamra

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Mercure Jeddah Al Hamra
Ranked #12 of 147 Hotels in Jeddah
Durham, United Kingdom
Level Contributor
52 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Stylish and well situated. A great Saudi - French fusion.”
5 of 5 bubbles Reviewed February 13, 2014

The Mercure is just behind the Hamra Corniche and surrounded by excellent options for dining and shopping. I thought my room was terrific - everything worked, the design was very attractive, and I even caught a glimpse of the Red Sea. Reception and concierge staff were professional and concerned to get things right, and the breakfast buffet was extensive and appetising.

The hotel has free fast wifi and there is a fitness centre with small plunge pool. The coffee shop also provides a pleasant base for informal business meetings.

The superior rooms offer upgraded amenities which include complimentary soft drinks and bathrobes, and the Dead Sea Minerals bathroom products were great.

I would choose to stay here again and would certainly recommend it.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EngliShisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTARCHOUN, Manager at Mercure Jeddah Al Hamra, responded to this review, February 22, 2014
Dear Mr. Cavalier,

Thank you so much for your feedback which is invaluable in our efforts to assess and continually to improve upon the quality of our services and we hope that you will give us the opportunity to better serve you in the near future.
Kind regards

A.Majid TARCHOUN
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

151 reviews from our community

Traveler rating
    34
    62
    37
    11
    7
See reviews for
17
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116
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Bangkok, Thailand
Level Contributor
438 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
3 of 5 bubbles Reviewed January 7, 2014

Only five minutes walk from the Corniche, I was looking for convenience at an affordable price. The hotel is relatively new, rooms are clean and functional. For international comparison, Jeddah is an expensive turf, so finding a decent room for under 200 bucks in an accessible area is quite a challenge. The Mercure offers this compromise and overall I had no complaints.

Room Tip: Ask for a room with a big window, as some rooms feel a bit depressing with the 1 x 1 meter opening!
See more room tips
  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Rudi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTARCHOUN, General Manager at Mercure Jeddah Al Hamra, responded to this review, February 22, 2014
Dear Mr. Rudi,

Thank you so much for your feedback which is invaluable in our efforts to assess and continually to improve upon the quality of our services and we hope that you will give us the opportunity to better serve you in the near future.
Kind regards

A.Majid TARCHOUN
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed December 10, 2013

My colleague and I also had to wait 15 to 20mins around 10pm last night as our room wasn’t ready. After a long day working in Riyadh and then a flight and taxi to the hotel, it wasn’t pleasant to wait at this time of night for a booking that has been made in advance. Once I finally got to the room, this is when I was served the chicken that was still raw – see attached photo. Finally to top it all off this morning, after waiting to check out for 10mins, then had problems with the billing (charing wrong room rate) and not being able to print a receipt.

The same day as check out I did get a call from the Sales Manager and an email from the GM offering me a comp night. While it was a terrible and frustrating night, I am impressed with the hotel's effort now to try and fix the situation.

Room Tip: Don't order the chicken!
See more room tips
  • Stayed December 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank brendoindubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Jeddah hotels

Al Khobar, Saudi Arabia
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed December 1, 2013

I spent 1 night in mercure jeddah with below findings.

Advantages:

1) Location is not bad and quite.
2) Near by red sea.
3) Hotel is new and rooms are good.

Disadvantage:
1) My reservation through the website wasn't encountered and had to stay for over 30 minutes, luckily at the end they found me another room to accommodate me.
2) Room service is unbelievable, dialed them to bring me a food ordered and the guy tried to convince me to take the dinner down stairs.
3) room service kept knocking the door despite the don't disturb sign at 4 AM sending me bed cover by mistake, mixing my 1st floor room with 4th floor room.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ElSUD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Jeddah Al Hamra

Property: Mercure Jeddah Al Hamra
Address: Alexandria Street | Al Ruwais District, Jeddah 21572, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Jeddah
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 147 Hotels in Jeddah
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Jeddah Al Hamra 4*
Number of rooms: 149
Reservation Options:
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