I have been staying in the hotel for two weeks now and I think this is the worst experience that I have ever had in a hotel.
After checking in and sleeping immediately, I more closely examined my room, the following morning. The carpet is extremely dirty, there are stains on the walls and the furniture is dirty and torn. There was no hot water so, after a cold shower, I complained to the reception staff who showed me another room, which was equally as dirty and fatigued as the original one. After rejecting this room I was promised by the reception staff that they would find a better quality room for me to move into. Two weeks later I am still waiting for them to contact me to change room. They must be using the "do nothing and see if he goes away" strategy, but as I have given them a chance to rectify the matter and they have completely ignored me I shall simply never stay at a Le Meridien hotel again, and make sure that as many people are suitably pre-warned of this disgraceful hotel and staff.
The breakfast is of poor quality and the staff no better. On my first morning I was shown to a table which, although freshly set up, had coffee stains on the tablecloth. When I rejected this table, I was shown to another which had fewer coffee stains but some crumbs and juice stains for added value!! Third time lucky I got a table that was as clean as I could hope for.
I wanted to purchase some items for my stay and approached the reception staff to ask where I could buy them, as I have never visited Jeddah and do not know my way around. The staff informed me that they do not sell these items in the hotel. I then repeated the question as to where I could purchase these items and was told "Go outside and search." This rude and abrupt reply was inconceivable for a supposed premium hotel. Other hotels that I have stayed in, around the world, have gone out of their way to help me in booking flights, arranging restaurant reservations, transport, concert tickets etc yet this establishment is unable to courteously be bothered to try to find out the mere location of a shop within the city that they reside.
The room service menu is extremely limited and even a simple hamburger was so bad it made McDonalds seem like a Michelin Star Restaurant, and the price of the poor, low speed, internet connection is exorbitant and often does not last for the 24hr period for which I have paid.
The management will undoubtedly hide behind the comment that "The hotel is under refurbishment" but that is no excuse for dirt, stains on the walls and ripped and torn furniture and certainly has no relevance to the poor quality of food and the ignorance and insolence of the staff.
- Official Description (provided by the hotel):
- Le Meridien Jeddah is situated in the centre of both commercial and business district and 20 minutes drive from King Abdul Aziz International Airport. The hotel enjoys a strategic location in the heart of the new business district with in walking distance of the most elegant shopping area, and at 10 minutes drive from the seaside and cornich). Also nearby are the most important Hospitals, Finance Houses, Banks and Consulates. It has 293 Luxury rooms including a Royal suite, 14 Diplomatic suites, 15 Executive suites, 2 Royal Club Floors with a Royal Club lounge plus 9 Villas. The Lobby Lounge & the 3 Restaurants (LA BRASSERIE, TAGINE & TEXAN) offer an abundance of gastronomic choices from around the world. The heritage surroundings offer a relaxing and elegant atmosphere. ... more less
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- Also Known As:
- Le Meridien Jeddah Hotel Jeddah
- Jeddah Le Meridien