I read the previous reviews and the responses from hotel management. The service levels are a real issue and management provide only empty promises for improvement. Sheraton and Starwood have a serious problem with this hotel and its management. The management is INCOMPETENT and the staff suffe and the customers are left in the cold. Literally. Two calls to management for hot water for my shower, delivered empty promises. Other simple, normal requests at the outdoor cafe restaurant yielded only blank responses. No towels at the pool....requested a taxi for departure to the airport did not appear...and on and on. Renovation underway...dust, noise...etc. Please, management, do not write an empty response.
- Official Description (provided by the hotel):
- A 5 star property located in North Jeddah which features 129 guest rooms and suites with 3 restaurants with panoramic views of the Red Sea. It is only a few minutes walk from Red Sea Mall & Attalah Center, 18 Km from Jeddah old city, 12 Km from Jeddah Museum and 15 minutes from Jeddah Airport. ... more less
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- Also Known As:
- Sheraton Jeddah
- Jeddah Sheraton