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“Hotel Cancelled Booking at very late notice” 1 of 5 bubbles
Review of Al Bustan Hotel Jeddah

Al Bustan Hotel Jeddah
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Al Bustan Hotel Jeddah
Ranked #83 of 154 Hotels in Jeddah
Al Khobar
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Hotel Cancelled Booking at very late notice”
1 of 5 bubbles Reviewed December 5, 2010

This hotel was booked via Booking.com and paid by Credit card. An email confirmation was received from Booking.com with booking reference etc. I also telephoned the hotel directly to confirm the reservation number.

A few hours before check-in, the hotel sent a one-liner email saying they did not have any available rooms!! I have since emailed a complaint asking for a full explanation and apology but, as yet, have not received any contact from hotel.

My boss had to arrive in Jeddah, an unfamiliar hotel in Saudi Arabia, and find another hotel for the night.
We believed that booking through Booking.com was a secure booking (it even showed how many rooms were available at the time of booking) but this is obviously not the case - even if you get an confirmation email!!!!
You may as well book directly with the hotel as then you can be sure of the booking and you don't get any discounts through Booking.com anyway!
A complete waste of my time and a very disappointing experience.

  • Stayed November 2010, traveled on business
    • 1 of 5 bubbles
1 Thank AngieKSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Additional Information about Al Bustan Hotel Jeddah

Property: Al Bustan Hotel Jeddah
Address: Junction of Medina and Palestine Roads | P.O Box 50817, Jeddah 21583, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Jeddah
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #83 of 154 Hotels in Jeddah
Price Range (Based on Average Rates): $
Hotel Class:4 star — Al Bustan Hotel Jeddah 4*
Number of rooms: 83
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