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“Old Hotel but Rude and Unfriendly Staff” 1 of 5 stars
Review of Al Bustan Hotel Jeddah

Al Bustan Hotel Jeddah
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Al Bustan Hotel Jeddah
Ranked #72 of 146 Hotels in Jeddah
USA
Level Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Old Hotel but Rude and Unfriendly Staff”
1 of 5 stars Reviewed May 7, 2011

I have recently stayed in this Hotel for business trip. The Hotel location is convenient but the Hotel itself is old and needs renovation. Having an old product is not a big deal though, if the staff is well trained and polite with lots of courtesy. Which is NOT the case at this Hotel. The Front Desk staff is not interested to help their guest or the non-arabic speaking guest. I witnessed one incident where a guest came and asked for the dialing code for India, and rather than finding the information and providing it to guest, to my utter surprise, the receptionist said "I don't Know" and that is it. Nothing like "let me find it for you" and having a passion to help the guest who is paying their salary. However, the Bellmen are exceptionally friendly, helpful, and courteous. They are always willing to go the extra mile. I must point out Abdul Kalam ( not sure if it is correct) as this person was extremely helpful and made a difference to my stay despite all the issues they have with staff and not having telephone lines working at all. The telephone lines were not working even before I came to stay. Moreover we were given a note in Arabic that telephone lines will be down due to maintenance and this note in Arabic cannot be understood by non-arab guest. Does the management cannot think of this at all. A chinese guest asked us in elevator about this note as to what it is about? The breakfast in the morning is a disaster and you will see items in menu that you have not seen in the world. Staff in the restaurant is just busy on mobile phone and not interested to even clear your table after you have finished eating. It seems like the management is not interested to talk to any customers. Not one manager ever came to talk to us or to any other guest that we witnessed, and checked about their stay or ours as to how everything was? All in all a disaster and I and my colleague will never return to this Hotel again and will perhaps go some place where CUSTOMER is appreciated.

  • Stayed April 2011, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank AKK2050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Yanbu, Saudi Arabia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed April 16, 2011

I stayed there Just to sleep after long trip.
Hotel has fine location, with very old furniture and building. Very cheap decorations and room amenities. Plus, the price was too high for such hotel, we paid 500 SAR for that night.

I might go back if they offer me half the price.

  • Stayed February 2011, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Ameen_S_Neyaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Jeddah hotels

Al Khobar
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed December 5, 2010

This hotel was booked via Booking.com and paid by Credit card. An email confirmation was received from Booking.com with booking reference etc. I also telephoned the hotel directly to confirm the reservation number.

A few hours before check-in, the hotel sent a one-liner email saying they did not have any available rooms!! I have since emailed a complaint asking for a full explanation and apology but, as yet, have not received any contact from hotel.

My boss had to arrive in Jeddah, an unfamiliar hotel in Saudi Arabia, and find another hotel for the night.
We believed that booking through Booking.com was a secure booking (it even showed how many rooms were available at the time of booking) but this is obviously not the case - even if you get an confirmation email!!!!
You may as well book directly with the hotel as then you can be sure of the booking and you don't get any discounts through Booking.com anyway!
A complete waste of my time and a very disappointing experience.

  • Stayed November 2010, traveled on business
    • 1 of 5 stars
      Service
Helpful?
1 Thank AngieKSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Al Bustan Hotel Jeddah

Property: Al Bustan Hotel Jeddah
Address: Junction of Medina and Palestine Roads | P.O Box 50817, Jeddah 21583, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Jeddah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #72 of 146 Hotels in Jeddah
Price Range (Based on Average Rates): $
Hotel Class:4 star — Al Bustan Hotel Jeddah 4*
Number of rooms: 83
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