I have made a review back in October about this hotel and I feel that I need to intervene again in order to ensure that no wrong impressions are left. As you might see if you browse the reviews I have been contacted by the IHGCare,Guest Relations Manager through Trip Advisor in an effort to resolve the issue of the Hotel laundry damaging my trouser (and affectively my 650EUR suite). Well not only they DID NOT compensate me (according to their policy they told me to give me 20EUR!) for the damage they caused due to their incompetence, but when I checked out they had the nerve to charge me for the laundry, which of course I paid!!! Well what else can I say, CUSTOMER CARE at its best, and unfortunately not only from this filthy, smelly, badly managed Hotel but also the IHG Hotel chain it belongs to!!!
On a positive note, there is no smell anymore, no bad service, no lifts not working (that was for the whole of January), no swage filling the streets outside the hotel etc etc, all has now been resolved…. I MOVED TO ANOTHER HOTEL!!
- Official Description (provided by the hotel):
- Located on the commercial center of Jeddah. Five minutes to the Red Sea and the financial area. 40 kms to the international airport and 2 kms to the city center. The nearest hotel in Jeddah to the Holy city of Makkah and 5 kms to the beautiful resorts of the Red Sea. 355 rooms and suites; 11 floor high rise building. ... more less
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- Also Known As:
- Holiday Inn Jeddah Al Salam Hotel Jeddah
- Jeddah Holiday Inn