We had a confirmed reservation for 8 days ay Beit Wakil. When we read the reviews on Tripadvisor we called Beit Wakil asking that we be allocated one of the larger rooms. It then emerged for the first time that we would not be accommodated in Beiit Wakil for the full stay, but would spend part of our time in Beit Marrash (a sister hotel). The owner claimed that a booking for Beit Wakil was, at his sole discretion, a booking for Beit Marrash!
The owner of the hotel gave a glowing description of Beit Marrash, indicating that it was in close proximity to Beit Wakil which was said to have a spledid restaurant where we could take our meals. As a result, we changed our reservation to spend the whole stay in Beit Marrash.
We were required to check in at Beit Wakil and were kept in the lobby there for more than an hour waiting to be transferred to Beit Marrash. Far from being nearby, Beit Marrash was a taxi ride from Beit Wakil and a 20 minute walk along very busy roads.
Beit Marrash has no restaurant, nor is there one nearby, And it is impossible to get so much as a coffee or a soft drink on the premises.
The hotel is pleasant, but the standard of the linen and towels leaves a great deal to be desired. The breakfast was, to say the least dire, and if the hotel had a coach party in house, there was insufficient for the other guests to have even a modest breakfast.
Althhough we had booked and paid for Beit Wakil (which has a restaurant and a bar) we were told the rate for Beit Marrash (without these facilities) was the same. Moreover, although we agreed the rate beforehand, the hotel charged 25% more than agreed for an extension of 2 days. It was impossible to speak to the owner who took every opportunity of avoiding us and he hid behind his most junior staff who accepted that we were correct, but were powerless to amend the account. Oddly, we were advised not to make a formal complaint to the authorities because the owner 'is a friend of the President'!
We did eat (once) at Beit Wakil. It is third rate at best and focussed on serving the needs of tourist groups.
The only reason this report is not classified 'terrible' is that the young staff were very pleasant. However if you are an independent traveller be aware you will be treated as a second class guest compared to the tour parties and that Beit Marrash is very poor value for money compared to other hotels in Aleppo.