Perfect location on the riverfront.
Seating area by the river.
Large room upstairs.
Very clean and modern, with character.
Room downstairs was dark, smelly and bathroom was very small. We asked to be moved. The girl at the desk said we couldn't, but when we asked another member of staff the next morning he moved us straight away. The rooms upstairs are SO much better.
When we called they said they were full, but agoda said they had room so we booked online.
One member of staff in particular seemed disinterested, like she couldn't be bothered. She also bad mouthed the other member of staff for giving us a discount, but if he hadn't and allowed us to change rooms we wouldn't have stayed the extra 2 nights.
When we returned to the area 3 weeks later, we wanted to stay here, but the lady (who was bordering on rude) wanted to charge us extra (even more than if we had booked online) despite the fact that we were returning customers.
Regardless of the poor customer service, we loved our stay here.
- Official Description (provided by the hotel):
- change Primary photo from ownerphoto edit ... more less
- Also Known As:
- Muonglao Riverside By Villa Xandria Hotel Luang Prabang