WARNING: Do not pre pay this hotel, it is in decline.
Our stay at Satri House was most disappointing and we left early.
Our first night was unfortunately disturbed by noisy guests in the next door room (the hotel receives Chinese tour groups) so we were particularly ill prepared for the second night when we had to move rooms in the middle of the night. Many of the condensing units for the hotel’s air conditioning are situated above the second floor bedrooms on the roof, so when certain units are running bedrooms will experience uncomfortable and disturbing vibrations. A noisy air con can be overcome to some degree by wearing ear plugs, but vibration noise cannot be eliminated. So on our second night, when some other guests went to bed and turned on their air con unit, we were woken to the awful noise of their condensing unit kicking into life above our bedroom. The night staff looked around to find another room, but since this was a general problem in the hotel only one available room could be found. Unfortunately it was not big enough to properly accommodate an extra bed for our son. The following day a search was made for another room, and were offered a choice of their best rooms, but sadly as much as we liked the décor, the top suite room also suffered vibration noise and the room below smelled strongly of damp. Since no ‘quiet’ room could be offered we had to find an alternative hotel, which was a shame as we had only a few days in which to enjoy Luang Prabang. We sought out a comparable hotel and moved to the Luang Say Residence, which was lovely and can certainly be recommended. It was clean and fresh, lots of staff and an incredibly beautiful clear pool.
The hotel has been attractively laid out but it seems to be in decline. There was an overall feel of tiredness, it did not feel fresh and clean, the cushions were dirty, some ornaments in the room were damaged, the fan on our balcony was broken and replaced by another broken one, the light fitting in the toilet leaked water and the main pool appeared to have a filter problem, or not adequately maintained. The second little pool was clear, but the cushions in the sala nearby were so disgustingly dirty that several towels needed to be placed upon them to feel comfortable to use them.
Another low point were the dining tables, which were stained with shoe polish or something similar. At breakfast we came away with brown stains on our arms and legs! It was fortunate that it did not come into contact with our clothes. My swimsuit however was less fortunate as one of the hotel staff moved my damp swimsuit onto a wooden towel rail and the stain could not be removed. The swimsuit was ruined – compensation was not made despite charging a previous guest for breaking a cheap glass shampoo bottle (an easy accident in a wet area). The young hotel manager was charming and did his best and in the hope of making us feel better about lack of compensation from the owner offered a free a massage, but we had already packed to leave the hotel.
The restaurant looked lovely and the food was mostly fine, but it was empty and overpriced and whilst some of our costs were refunded against this, it did not in any significant way refund the money owed to us, or to compensate, as the hotel claimed, against the swimsuit.
Our early departure for reasonable reasons, as the hotel could offer the basics of a quiet room, and the subsequent handling of the situation left us with the feeling that the hotel was a little desperate for money.
Staff could only be found by searching them out, although once found they were very pleasant and helpful. It used to be part of the prestigious Relais and Chateaux group but has since been dropped. The hotel now advertises quite widely, and is included by ‘Mr & Mrs Smith’ which I found surprising as I would not consider it a suitable standard for their clientele.
We have since had dialogue with the hotel but the situation of money owing was not resolved.
- Official Description (provided by the hotel):
- Located in the heart of the city, Satri House was built at the turn of the last century as the residence of Prince Souphanouvong. This building owns to Unesco Heritage. Satri House was refurbished in 2002 by Mrs. Lamphoune Voravongsa and has been run since as a hotel. During 2008 and 2012 the hotel has been enlarged with the addition of more colonial style buildings consisting of 14 Deluxe rooms, 14 junior suites and 3 Satri House suites. ... more less
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- Also Known As:
- Satri House Hotel Luang Prabang
- Satri Hotel Luang Prabang