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“The new spa is so lovely!”
4 of 5 bubbles Review of Burasari Heritage

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Burasari Heritage
Ranked #8 of 69 Hotels in Luang Prabang
Certificate of Excellence
Melbourne, Australia
Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“The new spa is so lovely!”
4 of 5 bubbles Reviewed April 8, 2014

Went to the new Burasari spa today for some waxing. The setting is very nice in a converted room, and the temperature, massage tables, and general ambiance is lovely. The staff seem well trained, and the waxing products were very good. My therapist did a very good job - it took time but I'd rather that than have a shoddy job!

Good work Burasari. Thanks for bringing a nice spa option to Luang Prabang.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kawaskuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burasarigroup G, Manager at Burasari Heritage, responded to this review, April 17, 2014
Dear Kawaskuri,

Thank you for choosing Spa by Burasari and taking the time to share your Spa experience and praise. I am glad to read that you found the spa ambience lovely and were pleased with the results of your treatment. We are delighted to offer quality waxing services at our spa, a service not commonly found in Luang Prabang.

On behalf of the entire Burasari Heritage team, we'd be delighted to welcome you again and thank you again for sharing your valuable comments.

Best regards,

Woralak Bangprasert
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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434 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Spanish first
  • Thai first
  • Any
English first
Storrington, United Kingdom
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed March 29, 2014

This hotel is lovely, and the staff exceedingly helpful. Our room seemed very spacious although only a standard room; we loved all the polished wood and the ceiling fan which made it feel very colonial. The aircon worked well. We loved the Terrace restaurant overlooking the River Khan, and the breakfasts were good. The location of the hotel was excellent and easy walking to all the local attractions. We would definitely stay there again if ever we returned to Luang Prabang

  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
1 Thank janesj07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burasarigroup G, Manager at Burasari Heritage, responded to this review, April 17, 2014
Dear janesj07

I would like to thank you for taking the time to share your experience at Burasari Heritage here on Trip Advisor and for choosing us. I am delighted that you loved the Terrace restaurant and that you found the staff helpful. It was our great pleasure to serve you and make you feel at home.

I am very glad to hear that you would choose us again if you ever returned to Luang Prabang - and we would love to welcome you back one day. I hope you will continue to have fond memories of your stay with us until next time.

On behalf of the entire Burasari Heritage and The Terrace team, thank you for taking the time to share your comments.

Warm regards,

Woralak Bangprasert
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Litchfield, Connecticut
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed March 19, 2014

Because of the lay-out of the property, you almost feel as though you are in a private residence. You never need to go through a "lobby". You simply walk out your door and you are on the street as if you were walking out of a private home. The restaurant across the street is beautifully situated overlooking the river and serves an acceptable breakfast (not buffet) and very decent dinners. As with most of the properties, it is a very short walk to all points of interest.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank blairbill47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burasarigroup G, Manager at Burasari Heritage, responded to this review, March 25, 2014
Dear blairbill47,

Thank you for choosing Burasari Heritage and for taking the time to share your review here on Trip Advisor. I am delighted that you think we are "Really A Great New-Comer" and praised our restaurant's beautiful location.

I am also thankful that you pointed out that we are a short walk to all points of interest and you felt as though you were in a private home as we strive for guests to feel at home, down to the small details such as complimentary mini-bar and free bicycle rental.

We would be delighted to welcome you back one day and hope you will continue to have fond memories of your stay with us. Thank you again for your time and providing your feedback.

Warm regards,

Woralak Bangprasert
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cooroy, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 17, 2014

The room is spacious and clean. Stunning location for LPG and staff are very friendly. Breakfast is simple but very tasty. The one issue we have is the 'acoustic' music every night in the restaurant . It does not seem in keeping with the layback attitude of this stunning destination. It certainly doesn't seem appropriate for such a quiet World Heritage listed site. It must be a real annoyance to the locals and it will only encourage similar entertainment from other bars and restaurants and soon enough this will be like so many other places around the world where Hotel Calfornia rings out. Please don't become like the Greek Isles.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burasarigroup G, Manager at Burasari Heritage, responded to this review, March 25, 2014
Dear Karen G,

Thank you for having taken the time to share feedback on your recent stay on Trip Advisor. We are delighted that you found us to be a "Central and charming hotel" in a stunning location. We are very pleased that you also mentioned our friendly staff and the spaciousness of your room. Thank you!

We take all comments and feedback seriously and I am sorry to hear that you did not enjoy the acoustic music at the restaurant. Live music is a rare treat in Luang Prabang and the feedback from our guests and patrons (both locals and foreign visitors) has been overwhelmingly positive. We have always taken measures to ensure the disturbance is minimal: The Terrace Restaurant was created as an intimate spot with only ten tables, it is directly across from the hotel - not a private residence, and music ends at 9:30 pm.

We carefully consider all comments and we have taken note of yours. Once again, on behalf of our entire team, thank you for your time and providing valuable feedback. We would be delighted to welcome you back one day.

Kind regards,

Woralak Bangprasert
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford on Avon
Level Contributor
77 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed March 14, 2014

Situated in a lovely position within easy walking distance of main attractions of the old city. Open air restaurant is on the other side of a quiet road and has wonderful views of the river, particularly at breakfast when the sun has just risen. Rooms very well appointed, service excellent and though a small hotel the public areas were very comfortable. Great place for a few days indulgence.

  • Stayed February 2014, traveled as a couple
    • Value
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Helpful?
2 Thank Jintz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burasarigroup G, Manager at Burasari Heritage, responded to this review, March 25, 2014
Dear Jintz,

Thank you for choosing Burasari Heritage for your sojourn in Luang Prabang and for taking the time to share your experience here on Trip Advisor.

I am delighted that you enjoyed the restaurant, its views and the service. I am also glad you noticed our lovely location and were able to take advantage of it walking to the old city's main attractions.

We would love to welcome you back one day and I hope you will continue to have fond memories of your stay with us. On behalf of the entire team, thank you again for your time and providing your valuable comments.

Warm regards,

Woralak Bangprasert
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 3, 2014

It was our perfect trip again in Luang Prabang. My friends and I wanted to say thanks for the exceptional service and food you provided for our dinner at "The Terrace” restaurant overlooking Nam Khan River of Burasari Heritage Hotel.

The menu "Pan Ped" was really impressed & delighted , special thanks to Ms.Nok (F&B Mgr.) for your hospitality and the excellent food & matched-wine that you prepared. We love and enjoy it.

All the staff were great and on hand at all the right times.

Yes we had a brilliant dining time here !

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Cleanliness
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Helpful?
3 Thank JoeyLoveFree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burasarigroup G, Manager at Burasari Heritage, responded to this review, March 25, 2014
Dear JoeyLoveFree,

It is with great pleasure and joy that I read your feedback on Trip Advisor. Thank you sharing your dining experience at The Terrace and I'm delighted to hear that you found the food and service to be exceptional and brilliant. I will certainly pass on your praise to Ms. Nok and our entire F&B team. I'm especially glad to hear you loved the "pan ped".

We are looking forward to welcoming you back to The Terrace one day so you can experience another "perfect trip" in Luang Prabang. Once again, thank you for taking the time to provide your feedback.

Warm regards,

Woralak Bangprasert
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 21, 2014

I had stayed before in 2011 which was called The Chang Heritage now with the new management it's even better! After having escaped from the horrible stay from Zen Namkhan resort. We had. Wonderful retreat from this stunning and luxurious hotel for 4 nights. My first impression was the reception they were very helpful,cheerful and very friendly especial mr. Peng everything we needed helps he always took care of us, I did like the room overlooking Namkhan river room was designed with glamorous and luxurious, mmmm bathroom is suitable for couples, it's quite sexy but not quite no privacy when needed to do the monkey business so one needed to get out of the room. The location was perfect it was easy to get round by walking or bicycle. Breakfast was incredible I did like the idea of many selections on menu and did like the service by a Thai staff named Nok. If I went back to LPB this will be my number one choice again. P.S a very special thank for khun Ploy Athitaya for arranging my booking

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mattkompat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burasarigroup G, Manager at Burasari Heritage, responded to this review, March 25, 2014
Dear Mattkompat,

it is with great pleasure that I read your feedback on Trip Advisor. Thank you very much for sharing your experience and I'm delighted to hear that you found Burasari Heritage to be a "wonderful retreat".

I am delighted that you have praised the location, breakfast, the reception and several of our team members - I will be sure to pass it on to Mr. Peng, Ms. Nok and Ms. Ploy.

We do hope you return to Luang Prabang and we'd be most delighted to welcome you back to Burasari Heritage. On behalf of the entire team, thank you for having taken the time to share your comments here.

Sincerely,

Woralak Bangprasert
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Burasari Heritage

Property: Burasari Heritage
Address: 44-47 Unit 03, Khiri Village, Kingitsarath Road, Luang Prabang 8000, Laos
Location: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #8 of 69 Hotels in Luang Prabang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Burasari Heritage 4*
Number of rooms: 21
Official Description (provided by the hotel):
Burasari Heritage is Imagine a wildly romantic elegant, traditional colonial house located in the mystical city of Luang Prabang right across from the River Khan, the ideal setting for romantic strolls. Imagine fishing boats float by under the lazy sun, the sound of soothing evening prayers of the monks and locals wearing hats riding bicycles en-route to the market. This charming historic Laotian colonial house is a true reflection of what life was like during the 19th century French Indochina History surrounds the hotel, and to feel what it was like is to absorb and take part in many of the city's traditions including the daily procession of the monks collecting alms, a ritual dating back for centuries.... A timeless picture of days gone by. Burasari Heritage is a place you will love. For to discover the warmth and tranquility of this historic house, surrounded by the delight of Luang Prabang, is to find something very special- rather like falling in love for the very first time. ... more   less 
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