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Maison Souvannaphoum Hotel
Ranked #6 of 68 Hotels in Luang Prabang
Certificate of Excellence
Reviewed August 11, 2007

Make no mistake this is a GREAT hotel with personal and kind service from every member of the staff and with a fantastic table d'hote evening meal every night. We are vegeterians and we looked forward to our daily dinner with alacrity.The pool was small but well appointed and the garden room was delightful and quiet and we knew in
advance there would be a shower and no bath.
The manager Richard was charming and erudite and altogether a fantastic experience

  • Stayed: July 2007, traveled as a couple
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2  Thank green42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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654 - 660 of 797 reviews

Reviewed July 31, 2007

We stayed here for four nights, despite the more recent reviews on the website and we were not disappointed. We are spoiled travellers, with many a five star hotel under our belts. This is a lovely, boutique style hotel. The advantages are that the hotel is situated right in the town, you can easily venture out for a coffee, come back for a swim and venture out again to visit a few temples. The hotel is small enough that the service is personal and consistent without being overbearing or unnatural. When we booked a car to go to the waterfalls, they had towels and water ready for us when we left, on the morning we got up early to go see the monks they had a breakfast table waiting for us on our return. The size of the property, the small but motivated staff make this a very good hotel which I would not hestiate to recommend . The rooms were tasteful if on the smallish size. We stayed for our last night in Laos at the Residence Phou Vao, which is altogether a different experience. This is much more of a resort style hotel. The rooms are bigger, the pool is larger. The service is slightly chaotic, with mix ups during each meal. The hotel is more removed from the town and would take a tuk tuk to get in to see the sights. Although we enjoyed the luxury of the Residence, we could have been anywhere in Asia. I think you miss out somewhat on the experience of LP by staying there.

  • Stayed: July 2007, traveled with family
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9  Thank TMA-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2007

There are a few disappointing reviews for this hotel, and I’m not sure why: perhaps the other reviewers paid more than we did. We got a very good deal direct from the hotel’s website, which included breakfast every day, and an evening meal one night.

Some people have said that they’re surprised that it’s part of the Banyan Tree group, but it is part of the more downmarket “Colours of Angsana” brand: it’s like comparing an InterContinental to a Holiday Inn.

The hotel was in a good location: it was right on the edge of town, but that means it’s five minutes’ walk from the town centre – Luang Prabang is very small.

Pick-up from the airport was friendly and efficient. Check-in was easy, and the staff were friendly and helpful.

The room wasn’t huge, but it was big enough. And it had a lovely big balcony. The bathroom decor may have been a good idea at the time (although I can't think when), but it’s frankly rather Trading Spaces / Changing Rooms. The shower screen is orange perspex. Orange! And the sink is orange plastic. Orange again! Ugh. The bed was comfortable, and there were lots of TV channels: I do find too few TV channels is a common failing in hotels where I’m planning to do as little as possible, so this was a good thing.

Again, the pool wasn’t massive, but it was big enough, and there was enough shade. The food was lovely: our free “Lao speciality meal” was delicious, and the buffalo steak baguettes by the pool were great.

All in all, I’d say the staff were very friendly and helpful, the room and pool were good, and the food was lovely. The location was good too. If you can get a good deal (sub US$100 or so), this is a very good hotel for the money.

And Luang Prabang was great. People were friendly; the food was great; the buildings were lovely; and we didn’t get any of the hassle that you get in some other cities in the region. It’s not an exciting place, but it is beautiful, and for a week of relaxing, it’s brilliant.

  • Stayed: June 2007, traveled as a couple
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2  Thank BruceShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2007

This was the worst hotel. Do not stay there unless you want to die of heat stroke.

It's above 100 degrees in Luang Prabang and the air conditioning kept going out. We would lie in bed at night, sweating and being completely miserable.

The pool water was worse than bath water and not refreshing at all.

We were not impressed with the food either. It was totally lousy.

Go somewhere else but don't stay here.

  • Stayed: July 2007, traveled with family
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4  Thank peroukas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2007

We stayed at the Souvannaphoum in late Feb/early March 07. Our room (ground floor, next to fence) was broken into whilst we were asleep. The hotel has no CCTV and what purports to be 24 hour security proved useless. The next day the hotel management called the police who took our passports and subjected us to a rather unpleasant interrogation. We were effectively forced to retract our statements and pay a US$100 bribe to the police officer to get our passports back and just about catch our return flights to Bangkok.

The hotel manager assured us at our departure that the hotel's insurance would cover us for the stolen items. Subsequently, he failed to live up to his word and refused compensation. Lengthy email exchanges with Banyan Hotels also proved fruitless, all we were offered was 4 free nights in some remote Chinese hotel.

To summarise, we are still in disbelief at the appalling treatment we received from the local hotel manager and Banyan Tree head office. We chose a Banyan Tree hotel for the chain's high standards in looking after guests and to provide a safe comfortable stay - we were left entirely disappointed.

We were somewhat disconcerted to read through the hotel reviews again and come across a February 07 review which noted that "you need to be suspicious of any hotel that makes you sign a waiver of liability" upon check-in. We cannot stress this point enough following our bitter experience.

The Souvannaphoum hotel itself is nice enough, but not especially luxurious. You will be disappointed if you expect usual Banyan Tree standards. Apart from the hotel's questionable security, we would mention the overall standard of the accommodation, particularly our rather small substandard bathroom, with some weird plastic and natural stone design which was covered in mould. Overall, this wasn't great value for money.

We dined at the Residence Phou Vao one evening, which appeared much classier and more luxurious. We regretted not having spent the extra few dollars to stay at this hotel.

  • Stayed: March 2007, traveled with family
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13  Thank CM002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2007

I found Luang Prabang really charming, people were warm and friendly and the town worth visiting.

The positive points of the hotel: The location was ideal, hotel design and decors in the reception and other public areas were quite nice, staff was friendly and service was good.

Then the negative: I did not like the garden view (at the rear of the hotel) we got on the first floor. First, it was too small. Second, the bathroom was terrible! I was hoping that the toilet and bath was clean enough even if it's not big, but no...the bath's design with rocks on the flooring were so dirty! We could not even take a bath without wearing rubber slippers on! Third, the white towels and robes provided were old and quite tattered (it is not white anymore)...Lastly, there were a lot of flies on the open dining area everytime we have our breakfast (it makes you wonder if they have a problem with waste disposal)

For the price we paid, and for being in the #2 slot in TA, and for the MS to be a member of the Banyan Tree Group and the SLH group, I was expecting for more than what we got. Had we known its negative points, we could have booked with a cheaper, newer and cleaner guest house (in the $30 to 50 range). I have my doubts recommending this hotel to others.

  • Stayed: May 2007, traveled with friends
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8  Thank dpwegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2007

Compared to similar hotels in the price range in Luang Prabang, it seemed a bit disappointing. Location was good and the balcony was relaxing, but the room was small and the bathroom looked a bit dated (though it seemed to have been refurbished somewhat with a bit of garish orange). Restaurant was lacking in lighter options. Overall the hotel was fine but for the price in this town you would expect more.

  • Stayed: April 2007, traveled as a couple
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7  Thank traveller11London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maison Souvannaphoum Hotel

Address: Rue Chao Fa Ngum | Banthatluang, Luang Prabang 0600, Laos
Phone Number:
Location: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Luang Prabang
#5 Luxury Hotel in Luang Prabang
#11 Family Hotel in Luang Prabang
#12 Romantic Hotel in Luang Prabang
Price Range: $132 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Maison Souvannaphoum Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
Maison Souvannaphoum Hotel by Angsana is a boutique luxury hotel in the heart of Luang Prabang, Laos. It's the perfect retreat for the modern traveller seeking style and authenticity. Once the residence of the late Prince Souvanna Phouma, the mansion is an elegant blend of French colonial architecture and Lao motifs with the addition of all the modern comforts. The hotel is an 8-minute walk to the town centre - close the sights, night market, restaurants, bars and river, but away from the bustle and noise. Cool off in the pool, enjoy a drink in the garden, or unwind at the Angsana Spa after a long day of sightseeing. Our attentive staff are always on hand to meet your every need with warm, personalized service. The rooms and grounds are designed to be your home away from home. Maison Souvannaphoum is your private oasis. ... more   less 
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Also Known As:
Maison Souvannaphoum Luang Prabang
Hotel Maison Souvannaphoum

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