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“overpriced and disappointing”

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Maison Souvannaphoum Hotel
Ranked #6 of 69 Hotels in Luang Prabang
Certificate of Excellence
San Francsco
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
“overpriced and disappointing”
Reviewed February 9, 2007

This hotel was overpriced and disappointing. I wonder if some of the better reviews are real. You need to be suspicious of any hotel that makes you sign a waiver of liability when you check in and charges you on the spot for the entire stay. (This was explained by telling us that others have checked in and left after one night without saying anything)

Our garden room was small and not well appointed. There was no dresser and the closet was so narrow and short it wasn't of much value. There was no clock in the room and our request for one was ignored. The balcony was nice, but we couldn't use it because of mesquitoes. When I asked how we were supposed to keep them out of the room, I was told to keep the door closed. The bathroom was second rate. While it looked interesting in the hotel photos it was in need of an update and the stones in the shower were clearly the cheapest way to hide the fact the water drained very slowly.

The staff was great with the exception of the female asst. mgr. who clearly had some authority issues. We ate breakfast at the hotel (it was included) and it was very good.

I'm not sure how good the other hotels in town are, but this one is medicocre and overpriced for what you get.

  • Liked — friendly staff
  • Disliked — the accomodations and their cost
  • Stayed December 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
11 Thank boscobaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maison Souvannaphoum Hotel

Property: Maison Souvannaphoum Hotel
Address: Rue Chao Fa Ngum | Banthatluang, Luang Prabang 0600, Laos
Location: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Luang Prabang
#5 Luxury Hotel in Luang Prabang
#11 Family Hotel in Luang Prabang
#12 Romantic Hotel in Luang Prabang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Maison Souvannaphoum Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
Maison Souvannaphoum Hotel by Angsana is a boutique luxury hotel in the heart of Luang Prabang, Laos. It's the perfect retreat for the modern traveller seeking style and authenticity. Once the residence of the late Prince Souvanna Phouma, the mansion is an elegant blend of French colonial architecture and Lao motifs with the addition of all the modern comforts. The hotel is an 8-minute walk to the town centre - close the sights, night market, restaurants, bars and river, but away from the bustle and noise. Cool off in the pool, enjoy a drink in the garden, or unwind at the Angsana Spa after a long day of sightseeing. Our attentive staff are always on hand to meet your every need with warm, personalized service. The rooms and grounds are designed to be your home away from home. Maison Souvannaphoum is your private oasis. ... more   less 
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Also Known As:
Maison Souvannaphoum Luang Prabang
Hotel Maison Souvannaphoum

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