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“A wonderful little place”

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Victoria Xiengthong Palace
Ranked #15 of 69 Hotels in Luang Prabang
Certificate of Excellence
Chiang Mai, Thailand
Level 6 Contributor
131 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“A wonderful little place”
Reviewed July 7, 2014

I have been to LPQ at least 50 times over the last 20 years (also a lot for work) but this time we just wanted to relax and picked this place. 4 nights is a lot, in particular when one knows the city in and out, but it was just perfect to unwind and relax in this perfect place. It's a very romantic hotel and we booked ourselves into the Mekong Suite. Big room, great and very friendly and attentive staff but one drawback is that the Mekong Suite shares the veranda with a standard room. I found this disturbing since we had some Chinese neighbors and they just walked up and down in front of our balcony door. It was my partners birthday and without telling the staff, they went the extra mile with cakes and other surprises in the room. The breakfast was great, in particular when only a few guest were around since we could order from the menu. Very high quality of food. All in all a perfect stay. Anyway, I found it a bit strange that the GM did never show up though I had the feeling to have seen him from far way. Anyway, maybe he was just not there.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Cape068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria Xiengt... H, General Manager at Victoria Xiengthong Palace, responded to this review, July 8, 2014
Dear Cape068,

Thank you very much for your review regarding your last stay in our property! It is nice of you to rate us with 5 star on this website, and we are happy to read that youhave appreciated your stay with us!

I will share your compliments with all our staff, they will be flattered by your kind words.
Regarding the partition on the balcony of Mekong Suite, there is allready a plan to separate the vernadas and be assured that it will be done by this month. Our lovely hotel has just been upgraded into a Victoria property, and we are doing our best to upgrade it to make everyone'stay confortable and relaxing.

Thank you for the comments regarding staff's special attention, we always try to provide personnalized service to our guest, and we believe that this is an addition of small details that can make the difference.

Last point, i was surprised to read yours, because as a General manager I am always looking forward to meeting all of our guest during their stay, in order to have their impression and feedback. However, as i just took over this position last month, and as we have a lot of big project ongoing,i was unable, this time, to greet you. Please accept my sincere apologies for this case, i hope it will not affect the good impression you have from our hotel .

All in all, you are welcome back any time if you have chance to visit luang Prabang again,

Thank you again, and best regards,

Sincerely,

Antoine LOBRY
General Manager
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386 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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  • English first
  • French first
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  • Indonesian first
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English first
Vienna
Level 6 Contributor
191 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed June 20, 2014

Vientiane we knew already- that year it was Luangphrabang-an old desire to see and feel this
from a cultural point of view important previous royal centre, That is why we booked Luangphrabang and its surroundings for 3 daysThis "little"city with all its vivid life ,temples and palaces (at the same time the old communistic flags) was very impressive- but the most impressive experience in terms of the buildlings, location ,Mekong view, friendliness of everybody of the staff and not to forget the french generalmanager was the Victoria Xiengthong Place hotel-formar residence of the royal house.
We had a booked a "Mekong suite" ( 2rooms + Bathroom) and this had been the best decision we had made expecting not only some luxurious equipment and furnishing but a place to stay
for particular wellbeing: For example late afternoon. after a whole day excursion what a pleasure sitting on your personal (not at all small,table with some chairs and seatings,everything clean) terrace watching river Mekong , small boats and somewhat bigger
ships, room service is coming serving your happy hour drink gin/tonic and maybe have a smoke.This really is an incomparable experience.
As well an incomparable experience is dinner on the restaurant´s terrace, with excellent kitchen, respectable wine list and outstanding staff, caring for you.Best quality breakfast buffet.
The kingsize bed, safe deposit box, TV, nice iPod music,minibar,aircon chairs, bathroom,
aromatic vapor lamp in the sleeping room,Spa:massage, was 5 ***** in any respect.
Not to forget the personal care of the General Manager.
And everything is clean-clean-clean.
I don´t know whether we shall come a 3 rd time to Laos, but if: : first destination will be the
Victoria Xiengthong.
Summary I highly recommend the hotel to our friends.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank ratpackvienna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria Xiengt... H, General Manager at Victoria Xiengthong Palace, responded to this review, June 23, 2014
Dear ratpackvienna,

Sabaidee from Luang Prabang!

Thank you very much for your flattering comment regarding your last stay in Victoria Xiengthong Palace!
We are delighted to read that staying at our property was the most impressive expereience of your Journey into Laos! We try to do our best to provide all our valued guest a professionnal service, always with a smile, and happy to recieve such a good feedback.

I will share your compliments to all our team, they will be proud to read that you have appreciated their work and friendliness.

All in all, you are more than welcome for your next visit to Luang Prabang, it would be nice to see you again. Just let us know also if you have some friends coming, be assured that we will take good care of them!

Sincerely,

Antoine LOBRY
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level 6 Contributor
167 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed June 7, 2014 via mobile

It was good to stay here, the hotel was good, staffs were friendly, service was great. It seems hotel former from palace but still look good. Location is good for me, its not far from tourist area, just 10-15 min walk to night market but its far enough to make this place quiet.

Stayed June 2014, traveled with friends
Helpful?
1 Thank Alistitle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria Xiengt... H, General Manager at Victoria Xiengthong Palace, responded to this review, June 26, 2014
Dear Alistitle,

Sabaidee from Luang Prabang!

Thank you very much for wrtting this review regarding your last stay at Victoria XiengthongPalace!
We are glad to read that you have enjoyed your time with us, and i will share your kind words with all the team here!

We would be delighted to welcome you back one day, if you have the chance of coming back to Luang Prabang!

Thank you again, and best regards!

Antoine LOBRY
General Manager
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Washington DC, District of Columbia
Level 6 Contributor
264 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed May 15, 2014

After the big, glitzy hotels, this was a relaxing delight. The grounds and location are stunning. The rooms have everything, without being glitzy. The manager was superb, as was all the helpful staff. Breakfast is a treat, right by the Mekong River. And, they will fix you anything you'd like.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank soncijo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria Xiengt... H, General Manager at Victoria Xiengthong Palace, responded to this review, May 17, 2014
Dear soncijo,

On behalf of all the team, here at Victoria Xieng Thong Palace, I would like to express my gratitude for the time you spent writing this kind review on Tripadvisor.

We are glad to read that you gave our property a 5 star rating om all criterias, and i will indeed share your flattering compliments to all our team here.

we would be honored to welcome you back one day in our property, if you have the chance to come back to this outstanding city that is Luang Prabang.

We wish you all the best for the rest of your journey,

Warmest regards,
Sabaidee!

Antoine Lobry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 5 Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 7, 2014

The town it self was like no other place i've been to before. It seemed nothing had changed since the 1900's. The hotel was great with great staff taking care of every request we had from the time we got in. Great hotel, very quiet and peaceful.. Great staff especially the restaurant manager and the executive chef Rasika Weerasinghe... It was my husbands birthday and he even made a little cake for us, coming out many times to chat to us, it was really appreciated by us both. Thank you Rashika...
Breakfast was included in the hotel price and the first day there was a buffet and on the 2nd day it was la carte... good BF, fruits, breads, Lao selections and also european selection, especially the ice coffees were to die for..
The room had fruits, the amenities were good.. I can only say good things about the place. The only negetive thing was that there was no pool especially since it was very hot in April at the time we were there, at least to just dip in to if not to swim especially since there do have kind of a big pond in the premises..

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Nilmini d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria Xiengt... H, General Manager at Victoria Xiengthong Palace, responded to this review, May 23, 2014
Dear Nilmini D,

What a pleasure to read that you have enjoyed your stay with us!

Indeed, our property is located in a perfect location, in the heart of Luang Prabang peninsula, surrounded by temples and a bit away from the crowded area.
I will share your compliments with all the team here, escpecially with our chef who will be happy to read your kind words.
Thank you for you flaterring comments, we would be happy to welcome you back one day in our property!

Best regards,

Antoine LOBRY
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 3, 2014 via mobile

From Thailand to Laos,here is perfectly quiet . great food and clean room. but it has no pool. still, we love our agent's choice for us from Indochina Odyssey Tours. Good job IOT. hope can build the pool soon.

Stayed May 2014
Helpful?
1 Thank mdorem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria Xiengt... H, General Manager at Victoria Xiengthong Palace, responded to this review, May 23, 2014
Dear mdorem,

Thank you so much for your great review regarding your last stay with us!

It is allways a pleasure to read that you have appreciated your journey, in the heart of Luang Prabang. In our location, as we are surrounded by centenary temples, especially the most famous one Wat Xieng thong, it is not possible to build a swimingpool, so close to this spriritual center of the Lao Boudhism.
On another hand, some of our rooms are equipped with private Jacuzzis to refresh yourself after a hot and humid day, and the best option if you want a real swim is to go to to the nearest waterfalls, an absolutely wonderfull place (Kwang-Si waterfalls, less than 1 hour from our hotel) .We can organise these excursions for our valued guest, with private and a-la-carte service.

All in all, thank you again for your comments, i will share it with all the team, and we would be happy to welcome you back one day in our VICTORIA XiengthongPalace!

Best regards,

Antoine Lobry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 13, 2014

At last we came to a hotel on the trip that was lovely, clean rooms, huge beds soft pillows, v.good breakfast helpful/friendly staff great location. Would recommend only small downside was there was no pool but so busy would not have had time !! Thoroughly recommend.
Also had clothes laundered here and it was excellent

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pip H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria Xiengt... H, General Manager at Victoria Xiengthong Palace, responded to this review, April 14, 2014
Dear Pip H,

Sabaidee Pi Mai! Happy Lao New Year from Victoria Xiengthong Palace!

Thank you for your review and sharing your experience with our future travellers. The team will appreciate your good comments and work harder to continue working this way. As for the swimming pool, as you know, we are not authorised to build one due to our location in the heart of the peninsula of Luang Prabang, most restricted area for construction, as well as the proximity to Wat Xiengthong Temple.

Looking forward to the chance of welcoming you back in the near future, and with best regards,

Guillermo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Victoria Xiengthong Palace

Property: Victoria Xiengthong Palace
Address: Kounxoau Road, Ban Phonehueng, Luang Prabang 0600, Laos
Phone Number:
Location: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #15 of 69 Hotels in Luang Prabang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Victoria Xiengthong Palace 4*
Number of rooms: 26
Official Description (provided by the hotel):
Located in the heart of Luang Prabang, surrounded by the golden spires of the town’s famous Buddhist temples is Victoria Xiengthong Palace, the last residence of the Laos Royal Family. This beautiful boutique property has been lovingly restored to its former glory, and once more sits proudly on the banks of the Mekong River. The 26 elegantly appointed rooms and suites capture the essence of Laos’ unique culture and style, with local materials and fabrics used throughout. Look out upon the majestic Wat Xiengthong – the town’s most famous temple, or simply sit back and soak up the ambience of this UNESCO protected palace, the perfect place to discover the wonder and charm of Luang Prabang – the Jewel of Indochina. ... more   less 
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