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“Fantastic experience”

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Victoria Xiengthong Palace
Ranked #15 of 69 Hotels in Luang Prabang
Certificate of Excellence
Dubai
1 review
“Fantastic experience”
Reviewed January 8, 2013

We had an amazing stay at this hotel where they looked after all our needs. The General Manager went out of his way to make every guest feel looked after. First I thought it was only us...but then I saw him treating all the guests in the same way. Rasika, Vong and the rest of the breakfast staff were great..... Made our mornings! We had booked for three nights, but decided to stay for a fourth only because we were having such a great time in LP and the hotel. We are looking forward to coming back!

Room Tip: Chose a room that faces the central courtyard or the river.
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Aparna V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamunu, General Manager at Victoria Xiengthong Palace, responded to this review, January 9, 2013
Thank you for taking time to write a review & compliments to me , our Ex.Chef & the staff ! Your comments make us exceptional & discharge our duties better ! Thank you again & looking forward to welcome you to Xiengthong Palace again !
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379 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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Canberra
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 6, 2013

The quality and atmosphere of this hotel was far better than I expected to find in laos. Coming back to this hotel at the end of the day was always a great experience. The staff are so lovely and helpful. The room was large and the atmosphere was fabulous. This is one of my favourite hotels in the world. It doesn't have a pool because it is in the heritage area. However I didn't really miss it and the heritage aspect is why the atmosphere at this hotel is so lovely. The hotel is so well located right beside the river and a very short walk to the main strip. After spending 5 nights here I didn't see any other hotel in Luang Prabang (or the rest of laos) that I would prefer.

Room Tip: I stayed in the lotus suite and this was a great room. It didn't have river views but did have a...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank PipCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamunu, General Manager at Victoria Xiengthong Palace, responded to this review, January 7, 2013
Thank you for your review & the compliments to my team ! These comments makes us energized & perform our jobs better ! Thank you & looking forward to welcome you to Xiengfthong Palace again !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 1, 2013

I was in Luang Prabang for 4 days. Staying at the Xiengthong Palace made me love Luang Prabang. Though the prices were reasonable for Western Standards, this is an expensive option in Laos. The value is amazing though. This small Palace by the river is right beside the Xiengthong Temple, which is one of the main temples in the city and were most monks converge in the morning. The breakfast facing the Mekong was fantastic.
Though I did not see other rooms, I really enjoyed the one I had with a balcony to the Mekong. Very clean and nice rooms. The service is superb and very friendly at all levels.
The pond in the centre of the patio is nice but it would have been nice to have a pool as it was very hot!!

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
Thank moneymakestheworldgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamunu, General Manager at Victoria Xiengthong Palace, responded to this review, January 1, 2013
Thank you for writing a an excellent review in Trip Adviser ! Your comments & reiviews makes us enegized & perform our jobs better ! Thank you & looking forward to welcome you to Xiengthong Palace
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Singapore, Singapore
1 review
Reviewed December 30, 2012

We stayed at Xiengthong Palace for 6 days 5 nights in December and couldn't ask for a more fantastic place to stay in. The hotel staff was on time with our airport pickup.

Our room was the Lotus Suite 2 and the room was well-spacious, including a big bathroom equipped with a rain shower and bath tub. The place was well-ventilated and had a balcony and small living room area. The hotel staff was approachable and friendly throughout our stay and each night, we were welcomed with small gifts on the bed (some local hand-made crafts of Laos) which added a personal thoughtful touch to the stay.

Breakfast served daily at the hotel restaurant facing the Mekong River was fresh and kept warm. The staff was professional and polite, always ready to serve.

The hotel staff was impeccable in their service during Christmas Day. We booked the Christmas dinner and on the night, everything was arranged nicely. We had lovely lights in the garden and a live dance music performance during dinner. Well-done for making us feel appreciated and important!

I highly recommend this hotel if you're staying in Luang Prabang. it is within walking distance to the city centre (so less noise, more blending in with the locals), the hotel staff is amazing in their service and all smiles. Moreover, it is near to the Vat Xiengthong, the royal temple in LB so you can watch the monks in the alms ceremony every morning.

I would definitely return to Xiengthong Palace for my next visit to LB.

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
Thank FrancescaC8484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamunu, General Manager at Victoria Xiengthong Palace, responded to this review, December 30, 2012
Thank you for taking time to write a response in trip adviser ! Your comments makes us motivated & energized ! Thank you & looking forward to welcome you to Xiengthong palace again !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Vancouver, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 28, 2012

My wife and I recently traveled through Thailand and Laos. Luang Prabang was definitely a highlight of our trip. From the minute we arrived the staff at Xiengthong Palace were friendly and helpful. Hotel is in a great location and the room was spotless. WIFI worked in the room and internet was also available in the lobby. We enjoyed breakfast as well as drinks on the patio. We will definitely return to Xiengthong Palace when we return to Luang Prabang

  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank alohabrennan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamunu, General Manager at Victoria Xiengthong Palace, responded to this review, January 7, 2013
Thank you for you review in Trip Adviser ! Your comments make us motivated & do our best ! Thank you & looking forward to welcome you to Xiengthong Palace again !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok
Level Contributor
138 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed December 22, 2012

Our family of four stayed in Suite 3 for 3 nights and we all liked the hotel. The location is perfect, within walking and biking distance from the main road, and river front but far enough for a tranquil stay during the day and night. The hotel, a former palace, has only 26 rooms located in several buildings. It is right next to Xienthong temple which is one of the must-see sites. The pictures on the hotel's website give a pretty good idea of what you should expect. The interior of the rooms are not brand new but relatively clean and certainly spacious. The hotel food was excellent. We had breakfast all 3 days and 2 other meals in the hotel. I would also like to compliment the service as everyone working there was friendly and helpful. We booked a van for one day tours via the reception and that worked out perfectly as well. They charged us 50 dollars per day which I think is fine otherwise we would have had to hire an external taxi and risk being taken for a ride. By the way if you're interested to give alms to the Monks early morning they do walk past the hotel and the reception can prepare sticky rice for you, just tell them one day ahead of time. Overall, I think that this hotel is probably one of the best places to stay if you're visiting Luang Prabang.

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
1 Thank Adithepv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamunu, General Manager at Victoria Xiengthong Palace, responded to this review, December 22, 2012
Thank you for taking time to write a comment in Trip Ad visor ! Your comments helps us to correct our mistakes & more importantly boost our morale. Thank you & looking forward to welcome you to Xiengthong Palace again !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 18, 2012

We stayed here sadly for only 2 nights, but can honestly say it was an amazing Hotel. The setting was beautiful, the gardens were lovely. The staff were wonderfully friendly and always helpful, service with a smile. The restaurant, overlooking the mekong was lovely and the food, particularly the breakfast, was excellent. The hotel is very well placed at the quieter end of Luang Prabang and within easy reach of the centre and restaurants. Also a great bonus was the fact that the road outside was part of the main route for the monks in the morning.Overall one of our favourite places. we would certainly returm there if we visited the area again.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TJWOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamunu, General Manager at Victoria Xiengthong Palace, responded to this review, December 19, 2012
Thank yoru for your comment in Trip Ad visor ! These comments are important for us, make us energetic & perform better. Thank you & looking forward to welcome you to Xiengthong Palace again !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Victoria Xiengthong Palace

Property: Victoria Xiengthong Palace
Address: Kounxoau Road, Ban Phonehueng, Luang Prabang 0600, Laos
Phone Number:
Location: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #15 of 69 Hotels in Luang Prabang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Victoria Xiengthong Palace 4*
Number of rooms: 26
Official Description (provided by the hotel):
Located in the heart of Luang Prabang, surrounded by the golden spires of the town’s famous Buddhist temples is Victoria Xiengthong Palace, the last residence of the Laos Royal Family. This beautiful boutique property has been lovingly restored to its former glory, and once more sits proudly on the banks of the Mekong River. The 26 elegantly appointed rooms and suites capture the essence of Laos’ unique culture and style, with local materials and fabrics used throughout. Look out upon the majestic Wat Xiengthong – the town’s most famous temple, or simply sit back and soak up the ambience of this UNESCO protected palace, the perfect place to discover the wonder and charm of Luang Prabang – the Jewel of Indochina. ... more   less 
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