Something was wrong my my booking so when I arrived two days "late" the front desk manager told me to tell the taxi driver to wait cause they were fully booked and had no rooms available. He then called the marketing manager who came and said that hotel was practically empty so no problem with a room for 2 nights. So why the lie by front desk manager ?
Then the next day the front desk clerk could care less as to helping us and was rather indifferent and not friendly to our requests to see the town and culture. Not helpful at all and just walked away without excusing himself to attend to another guest like we were a statute of some sort.
At the wine bar I ordered wine and wanted cheese but they only had one type of blue cheese.
I had wine on our porch and glasses were still there next day when I left at noon, even though I found a card that they tried to clean the room.
So I found the hotel empty with terrible service. It has potential but I feel it's run very poorly.
Suggest you stay elsewhere.
- Official Description (provided by the hotel):
- Once the French Governor's Fort, the "all-suite" Sofitel Luang Prabang now oozes colonial style and splendour fused with contemporary elegance in one of the finest resorts in the region. Situated on a heritage site in the former royal capital of Laos, the hotel is close to the major tourist attractions. Large courtyards, landscaped gardens, a reflecting pool and fireplaces provide a welcome retreat in all seasons. Individually designed suites create sanctuaries of private space and sumptuous comfort, revitalising the soul. Natural LeSpa therapies and gourmet dining at the Governor's Grill capture the essence of Laos, drawing on its culinary and wellness traditions. ... more less
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