we've stayed twice because of the good location. before we left the first time we put in a reservation at the front desk to be sure to have a room when we get back over the lao new year. Nonetheless when we arrived at the agreed date there was no room available. we had to sleep at another hotel for one night and then checked in the sayo naga after booking an upstairs room with agoda. the room we got was located downstairs, really bad and damp smell. the aircon didn't work and the TV was broken. nothing what you expect if you're paying 35 USD. so we asked them to change the room into an upstairs room (as we had paid for). the staff as far as they spoke and understood English at all were quite unfriendly and not at all helpful when we approached them with either of this issues.
The breakfast is NEVER ready at 07:30 as advertised. this can be a problem if you're catching a bus or a tour st 08:00.
Internet wasn't working 90% of the time. And if it was working the speed was slightly faster then in the stone age.
Overall: overpriced place for what you get with lack of service attitude. The rooms are clean though.
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