I travelled around Laos for approximately 2 weeks with 8 other friends. We mostly stayed at backpackers but chose to stay somewhere more luxurious whilst in Luang Prabang. The service was excellent, all staff very helpful and warm. The state of the room was divine. And location great - close to the river, and walking distance into the main hub of town.
My biggest compliment goes to the manager of the establishment - Chris. I managed to leave my passport behind in the room and hopped on a bus to our next destination 7 hours away. I got in contact with him to discover he had already been in touch with the Australian Embassy to report it missing. He simply said to me, "What would you like me to do?" I, of course, was a bit of an emotional mess and Chris organised everything. With a little luck, and a lot of help from a friend of his, he had my passport flown to meet me in Vientianne... & then delivered to my hotel. Words do not do justice to how thankful and grateful I am.
This is an amazing hotel anyway, but the commitment to customer service was absolutely astonishing. Thank you Chris, and thank you Hotel Villa Deux Rivieres!More
- Free Wifi
- Breakfast included