I booked through the hotel website which required me to open an account with a third party booking service and pay for the rooms using my visa. I did this and received confirmation from the company that I had paid; however, I did not receive confirmation from the hotel. I emailed the hotel and was told I would have to pay for the room at the hotel and there was only a deluxe room left (I had booked and paid for a standard). I politely emailed the hotel saying I had paid and they politely repeated the same thing. Finally I emailed the third party booking service and they are going to refund my money (it is the same company that Laos Airlines uses). I stuck with the hotel because there many things I liked about it.
I booked a taxi through the hotel and it was waiting for us at the airport. However, when we arrived to the hotel there was confusion about when and whom we should pay (should pay the driver so make sure you know how much before taking the taxi). Transfer to the airport from the hotel is free.
Check in was quick and smooth. No welcome drink or orientation of room was given. Deluxe rooms are spacious with lots of wood and beautiful ceilings and shutters over windows. Bathrooms are lovely with a Jacuzzi tub and large separate shower with plenty of hot water. A/c works very well and room was clean on arrival (but inconsistent during our stay). As others have mentioned, there isn’t a lot in terms of bathroom products available so bring your own. There is a hairdryer. No kettle.
One of the reasons I booked this place was because someone said the beds were comfy – they are actually rock hard. Linens are nice and we were granted extra pillows. Lighting is excellent in the bathroom and a bit dim in the room. TV gets several English channels but many are dubbed in Laos. I think I saw one mosquito in our room. Small groups of guests can be noisy in mornings but it's quiet through the night.
Breakfast buffet is on early – two fruits, sliced bread, and cold eggs and meat but later you can order off the menu.Coffee was thick and often cold but there’s hot water so we bought 3-in-1 and used that. Communicating with staff is a challenge. No tourist information is offered. Laundry and bike rental directly across the street is great and there are plenty of inexpensive stores close by. Joma is right on the corner. I recommend House for Western (kebab sandwich and fries are incredible) and the spicy noodle restaurant for great soup. We ended up staying here for 7 nights– the location is super, rooms beautiful, and the manager really is sweet.
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- Also Known As:
- Pumalin Guest House Hotel Luang Prabang