My family should have stayed here for 7 days as part of a tour over a 3 week period. We were all bitterly disappointed as it was supposed to be a "Deluxe" hotel. Our 2 rooms were small and dark and several sockets in each room didnt work. We had to re-organise the lamps in the room so that we could access the wardrobe/safe as this area was pitch black - you couldnt even see the safe to access it unless you opened the front door and then you were on full display to the pool area whilst trying to get into your safe. The bathrooms were totally ineffectual and my daughters had to sit sideways when using the toilet in their room as the there wasnt enough leg room due to the huge "pots" they place the wash basins in. The restaurant I would only class slightly better than a cafe and the breakfasts left a lot to be desired -stale bread and cakes and not a lot of choice. The worst part is how close the grounds are to local properties which are literally at the side of the fences. Brochure desription says "tranquil gardens". Wrong - we had to endure music daily from 8am to 11pm from the local houses. We complained to the hotel 3 times over a couple of days and they did nothing. We asked to be moved, but there were no other rooms available, plus the property is exceptionally small so you could hear the music everywhere you went. We were just told that it is usually quiet and the locals must be having a party. In the end we driven to distraction and contacted our travel agent back in Manchester who thankfully got us transferred to another hotel which was so much better. I wish I had read trip advisor before booking this hotel and this is the first time I have ever commented on a hotel, but definitely not worth the money and definitely not Deluxe by any standard - I would say a guest house at best. The current room rate was $350 per night!!! And we had to pay £40 per person for Christmas Dinner - this was compulsory and to be honest vastly overpriced. Thankfully we were transferred out on the 23rd December. The Manager eventually came to see us as we were waiting to leave and she really didnt care about our concerns at all. Our tour guide informed us that when she had been shown around the hotel, the management had shown her the deluxe rooms in another part of the hotel, not the rooms that we had been allocated. A bitterly disappointing (and costly) experience.
- Official Description (provided by the hotel):
- Once the home of Lao royalty, today Villa Maly is an exquisite boutique hotel, surrounded by luscious tropical gardens. Its rooms evoke the subdued elegance and creative touches of a bygone time. The hotel's 33 guest rooms are each subtly created to incorporate time-honored Laotian architecture with an essence of the Colonial past. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Booking.com, Orbitz, Expedia, Hotels.com, Priceline, TripOnline SA, Travelocity, Hotwire, Cancelon, Cheap Tickets, HotelQuickly and getaroom.com so you can book your Villa Maly reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Villa Maly Hotel Luang Prabang
- Maly Hotel Luang Prabang