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“A little bit of heaven in Luang Prabang”
Review of Villa Maly

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Villa Maly
Ranked #10 of 69 Hotels in Luang Prabang
Certificate of Excellence
Boston, Massachusetts
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A little bit of heaven in Luang Prabang”
Reviewed February 1, 2013

We stayed a week in this singularly lovely small hotel in the heart of Luang Prabang. Within an easy stroll of the city center, located on a quiet, free shaded street, the Villa Maly is a true find for the sophisticated traveler looking for a uniquely special place to stay. If you've been to New Orleans and had the pleasure of staying at one of the city's premier guest houses like The Soniat House or to a boutique hotel in Marais, you will appreciate the charm of this family owned and run property. If, however your taste runs more to the Marriott where things are uniform and predictable, then this is not the place for you, in fact Laos is not the country for you..
You will receive a warm welcome from Mme Maly who has owned the hotel for 13 years. Her staff is lovely and attentive and always armed with a welcoming smile. I arrived with a bad cough and received prompt and solicitous advice about where to buy medicine in town.
If you stay for more than a night (and I suggest you do), the staff will recognize you and give you a personal greeting.
There are massages offered and are a very good value. I had an excellent 60 minute deep tissue massage for only $30.
For me the well-tended gardens surrounding and weaving through the grounds were a high point. Tropical plants of every sort flourish amidst a wide variety of stately palms. There is a lovely, good sized swimming pool, perfectly maintained and spotlessly clean. We spent many hours sitting poolside on lounges on the wooden deck that surrounds the pool.
Our room, which was in the 2nd floor facing the pool was well appointed with a very comfortable queen size bed (with brand new mosquito netting - which we didn't really need during the dry season - see below about window screens), a desk, night stands with drawers and an armoire. While the room wasn't huge, we thought it was just perfect for the two of us. There is excellent wiFi. We had no problem with noise from the outside. Our alarm clock were the neighborhood roosters who reminded us daily that if we wanted to catch the monks collecting alms, we'd better get up pronto. Coming back after sunrise, a sumptuous breakfast buffet (one of the very best we enjoyed on our multi-city trip), awaited us with tender, flakey croissants and endless cups of divine Lao coffee poured from French presses.
People in Laos do not use window screens, so we kept our windows closed to prevent any mosquitos from getting in. There is air conditioning which we kept on low while were in the room.
One caveat to very tall or very heavy people: while we had no problem with the bathroom layout, someone very tall or heavier might find themselves squeezing in between the sink and toilet. Ours was the only room I saw there so there might be the option for another layout. You might enquire.
Bottom line: if you are looking for a charming, exceptionally well maintained, family owned and run small, hotel with beautiful grounds, comfortable rooms and a welcoming atmosphere, you can't do better than the Villa Maly.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank motherofPearl007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMaly, General Manager at Villa Maly, responded to this review, February 7, 2013
Dear MotherolPearl007,

We first thank you for having taking the time to fill your impressions on Tripadvisor. We are sure that the feeling you have got during the week spent in Villa Maly is the same than the one our staff had, you being close to them in our property. We try to run the property in a such familiar way that some of our guest when living, make us feeling sad.
We all sincerely hope that we will have another opportunity to welcome you during another opportunity, and thank you once again for having given us the opportunity to be part of your asiatic adventure.

Warm Regards

Fabrice Lehmann
Assistant Operation Manager - Laos
Apple Tree Hospitality Group: Villa Maly, Kamu Lodge, Nava Mekong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (103)
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English first
Seattle WA
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 1, 2013

I spent two nights at this hotel in January 2013. I picked this property based on Trip Advisor reviews and the picture of the pool. This property did not disappoint! Hotel staff was friendly, kind and spoke good English. Room was lovely, very comfortable, clean, quiet, had everything I needed, TV with English channels and good Internet. Breakfast buffet was great, catered to different taste buds. I also had dinner and pool side drinks/snacks from their kitchen, all excellent! I also made use of the spa services and had a 90 minute massage, awesome! What really drew me to this property was the pictures of the pool, I just loved it and I was able to get some serious lounge chair time in during my stay. Staff was attentive pool side but not overwhelming. Hotel provided transport to/from airport for reasonable price, recommended to arrange thru them. There are also computers for use in the hotel lobby. Easy walking distance (10 mins/less) into town. Fair price and exceeded all expectations.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abrattin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMaly, General Manager at Villa Maly, responded to this review, February 5, 2013
Dear Abrattin

We first would like to thank you for having chosen Villa Maly for your last stay in Luang Prabang, and for having taking the time to comment you stay. As you have noticed, after some days in our property, our staff recognize you and they really appreciate when receiving guest recognition.

We are happy to know that the few days you have spent with us fullfilled your expectations.

We look forwards to welcoming you back in anither opportunity.

Kind Regards

Fabrice Lehmann
Assistant Operations Manager - Laos
Apple Tree Hospitality Group: Villa Maly, Kamu Lodge, Nava Mekong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
derbyshire
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 25, 2013

We has a most needed overnight stay here before visiting the elephants - A beautifully furnished villa run by Madame Maly in person, who oversees everything - from the welcome in reception to the copious breakfasts. Amazing gardens in such a small area and a swimming pool too - although all the loungers appear to have been taken with people who didnt want to make the extended walk into the town itself. One issue was my shower - although beautifully & luxuriously designed - had a shower head that separated when turned on and so shot water into the aircon and the light fitting - I cant believe it had only JUST happened - from the reaction I got at reception when I reported it - but that may be down to the language barrier. Good villa/hotel - a good stay.

Room Tip: I stayed in the separate block, which was away from the pool and breakfast area - so very quiet - al...
See more room tips
  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank normansfletcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMaly, General Manager at Villa Maly, responded to this review, February 5, 2013
Dear Normansfletcher,

We thank you very much for your comments after having stayed in Villa Maly during your last stay in Luang Prabang.
We have taken good notes about the shower you have mentionned, and have already planned to review the shower lighting this year.

We hope to welcoming you back in the future.

Kind Regards

Fabrice Lehmann
Assistant Operaitons Manager - Laos
Apple Tree properties: Villa Maly, Kamu Lodge, Nava Mekong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yutz, France
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 25, 2013

The hotel located in the town center, just 5-minute walk away from the Night Market where there're a lot of nice restaurants and cafe. It's beautifully decorated and the room is clean. Nice breakfast and friendly staff. Would recommend, great value for money. I've stayed there with my mother, she was really happy to celebrate her 90th birthday there.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dérémy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMaly, General Manager at Villa Maly, responded to this review, February 5, 2013
Dear Mister Deremy J,

We would like to thank you for havong chosen Villa Maly during your last stay is Luang Prabang. We thank you very much for having taking the time to fill a positive comment. This is a great incentive that we can give to our staff, and a dally motivation for all to have our guest recognition.

We look forwards to welcoming you again in Villa Maly in the future.

Kind Regards
Fabrice Lehmann
Assistant Operaitons Manager - Laos
Apple Tree properties: Villa Maly, Kamu Lodge, Nava Mekong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
1 review
Reviewed January 23, 2013

We stayed 3 nights at this hotel, Villa Maly is a little paradise lost in the heart of Luang Prabang.
The hotel is very close from the main street, we need 5-10 min walk reach the all attractive places ( Mount phousi, temples , Night Market…) and relax in front of the Mekong River during the sunset at the end of the day. A perfect location.
Service: A friendly and dynamic team with great English.
F&B: A good service in the bar & swimming pool. A good breakfast with fresh bread. About the lunch & diner, we advise you to try the others restaurants in the main street like “ L’elephant” or “Coconut Garden”. There is not a real restaurant but more than enough if you want some snacks.
Room: We stayed in the room 22 upstairs with a wonderful view on the swimming pool. The bed was really comfortable.
The bathroom is a bit too small and there were few lights but it is still nice.
We spent one of our best stay with my wife and we are pretty sure to come back soon at Villa Maly.
Thank you.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 354Niko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMaly, General Manager at Villa Maly, responded to this review, January 28, 2013
Google Translation
Cher 354Niko,

Avant tout, je souhaite vous remercier de partager avec nous l'experience de votre sejour a la Villa Maly.

C'est toujours un bonheur pour moi et les employes d'avoir des retours si chaleureux de nos clients. Je me ferai un plaisir de partager vos commentaires avec eux.

En esperant vous accueillir de nouveau parmi nous, je vous souahite une agreable journee.

Cordialement,

A.de Boynes
Operations Manager - Laos.
Apple Tree Hospitality Group: Villa Maly, Kamu Lodge, Nava Mekong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, WA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 22, 2013

Overall, the hotel has a nice design and layout, and has good potential. But numerous aspects were poorly managed, leading me to say that I wouldn't recommend this hotel.

Firstly, the wood floors in our room were dirty and sticky when we checked in for a three night stay. The floors were never mopped during our stay and remained sticky. The rooms are rather ill lit; perhaps this is on purpose to conceal the halfhearted cleaning?

Second, hotel staff did not respect the "do not disturb" sign on our room. With the sign on the door, we heard a knock and then keys going into the doorknob before having to shout at the staff to stay out of the room.

Third, Laos is a malarial area, and there are mosquitos. Obviously this is not the fault of the hotel, but there was a mosquito net in our bedroom. Inexplicably, this net was full of holes. I can't understand why a mosquito net would be in the room if it is worthlessly ridden with holes.

Stayed January 2013, traveled as a couple
Helpful?
1 Thank flyby123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMaly, General Manager at Villa Maly, responded to this review, January 28, 2013
Dear flyby123,
Sunny greetings from Luang Prabang...
I would like to apologize for our shortcomings during your stay at Villa Maly.

Rest assured that I personally talked to the concerned Heads of Department in order to ensure that when our guests leave a "Do not Disturb" sign, our employees do not attempt to enter the room. I proceeded already to an inventory of our mosquito nets and this problem has been solved.

Thanking you for sharing your experience with us, I hope that you will not be deterred from re-selecting Villa Maly for your next stay in Luang Prabang and that you will grant us the opportunity to demonstrate a higher quality of Service.

Warm regards.

A. de Boynes
Operations Manager - Laos
Apple Tree Hospitality Group: Villa Maly, Nava Mekong, Kamu Lodge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 21, 2013

This is a pretentious place. Its prices are that of a four-star hotel but its delivery is uneven to be kind. On a 3 week trip to Cambodia, Laos and Vietnam, it was our most expensive stay at $277 per room and the least pleasant in terms of service, ambiance and graciousness. It was Christmas. We fortunately passed up the high pressure sales pitch for their planned special holiday events detailed sadly elsewhere in these reviews.

The hotel boasted a nice looking one room small spa and bar but each of these was flanked by the pool area on one side and open to the lobby on another. The bar was literally a thoroughfare for all foot traffic and luggage heading from the lobby to the pool and all the rooms beyond. It verges on the idiotic. Who would ever want to enjoy a quiet drink with people traipsing back and forth? It was this kind of logic that informed every design decision. It was as if the owners actually believed the guest comes last and selling come first. The wifi password was dontforgetthespa. The wifi only worked at the pool.

The Villa Maly is a cheaply constructed stage set, all show and no thought to use. Most emblematic of the problem was the ludicrous, totally dysfunctional, highly styled bathroom. The bathroom had a gold basin atop a large ceramic vessel which stood in front of a fancy back lit mirror. No counter to set anything on. Just a 2 inch (5 cm.) little shelf at the base of the mirror with peeling paint. And a little 10 inch by 8 inch cart over in the corner. That's it. The walls and floor were beautiful charcoal colored stone with purple detailing. But it was dark. Very dark. The light came from the glow around the sides of the back lit mirror and a few low power lights set into the high ceiling. The lighting was designed to make the room look pretty, not to assist guests using it. The staff couldn't possibly see to clean the bathroom let alone a guest hoping to shave or put on make-up. I couldn't shave anyway, no electrical outlet in the bathroom. (4 stars? Really?) Behind the mirror on one side was a narrow toilet space and on the other side a shower room with a generous big shower head. It was a pompous bathroom geared for outward show with no respect for a guest's comfort.

Facing the entry door to the room there was a nice big wardrobe. Again, with no thought to actual hospitality, it was devoid of light. So one could not see into the closet and literally had to find one's clothes by feel In addition, the door to the room was warped. There was a warped board in the floor right in front of the door that stood up 1/4".

The several big identical table lamps in the room didn't stand up straight. An outlet convenient for charging devices turned off when the overhead lights were turned off (which we belatedly discovered to our chagrin). The finish was off the floor in places both in the room and the lobby.The wifi worked at the pool but not in the room. The area rug off the bed hadn't been vacuumed in who knows how long and was too unappetizing to walk on barefoot. And the pool lounge cushions were dirty and the pillow which was supposed to attach to the flat cushion by velco didn't stick and so one couldn't lounge anything but flatly.

What was good? They responded promptly to a problem with the safe. After 4 people were called to try, they fixed it, all within 30 minutes. They also promptly fixed our shower that didn't drain. The bed was very comfortable. The breakfast was all stream table and mediocre with the exception of the croissants which were excellent.

This fish, I suspect, stinks from the head down.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tastebuds_John
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaMaly, General Manager at Villa Maly, responded to this review, February 4, 2013
Dear Sir tastebuds_John,

We first would like to thank you for having taken the time to share your impressions about Villa Maly.

We are very sorry that the experience you received was not conform at all to your expectations, and we really would like to apologize for that.

We took well note on your comments and have already improve some of the point you mentionned.

The bathroom will be redesigned and the lighting will be definitively fixed during the current year, as some renovation are already planned.

Our Spa is indeed a massage room with two table, and not a wellness center, and the bar is a passage to reach the rooms and swimming pool area, as morst of the costumers prefer to have their drink around the pool and the lobby.

We have also started a complete check on the quality on the product, and we sincerely hope that your comments will play a part in raising the quality of the stay on our guests.

Warm Regards

Fabrice Lehmann - Assistant Operations Manager- Laos
Apple Tree Hospitality : Villa Maly, Kamu Lodge, Nava Mekong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Maly

Property: Villa Maly
Address: 75 Oupalath Khamboua Road | Ban That Luang Village, Luang Prabang 0600, Laos
Location: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Luang Prabang
#9 Family Hotel in Luang Prabang
#16 Romantic Hotel in Luang Prabang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Villa Maly 4*
Number of rooms: 33
Official Description (provided by the hotel):
Once the home of Lao royalty, today Villa Maly is an exquisite boutique hotel, surrounded by luscious tropical gardens. Its rooms evoke the subdued elegance and creative touches of a bygone time. The hotel's 33 guest rooms are each subtly created to incorporate time-honored Laotian architecture with an essence of the Colonial past. ... more   less 
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Also Known As:
Villa Maly Hotel Luang Prabang
Maly Hotel Luang Prabang

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