I believe the disappointment of guests which is reflected on almost all the reviews is due to the following two factors;
1)Sheraton who sold this hotel to Movenpick had stopped maintaining the facility during 2013.
2) Movenpick took over and continued operating the poorly maintained facility with old furniture. They should have closed the facility for few months to fully refurbish to bring it to a Movenpick brand standard and then launch under Movenpick banner. There was need to hire professional receptionists who would have at least made speedy check-in and check-outs.
I am sure Movenpick will bring it to their worldwide standard with some time but it would have been much better to launch it after fully repairing and refurbishing the poorly maintained Sheraton in its last months. The late check-in and check-outs can be easily fixed by hiring new efficient staff. Some loyalty packages can be introduced but first raise the standard to attract the customers. An old building with old furniture, delayed check-in/outs and ordinary breakfast will force customers like me to chose better hotels in market than go for a big name but not the same Movenpick we are used to in other parts of the world.
- Official Description (provided by the hotel):
- Just 17 kilometres from Jinnah International Airport and situated in the centre of Karachi’s business district, the 407-room Mövenpick Hotel Karachi is a five-star destination for business, dining and recreation. Business travellers can make use of our extensive conference and event facilities for up to 1,000 people. Kemari Harbour and the city’s nearby beaches are leisure highlights and there is easy access to local shopping and sightseeing destinations. ... more less
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