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Review of Cafe Aylanto

Cafe Aylanto
Ranked #4 of 341 Restaurants in Lahore
Price range: $25 - $100
Cuisines: International
Dining options: Late Night, Delivery, Reservations
Restaurant details
Dining options: Late Night, Delivery, Reservations
Reviewed June 15, 2014 via mobile

Went there for dinner. Ambience is nice and serving is quick. Must give a try. Ordered 'Chicken Moroccan' and 'Chicken Mushroom' with Pinacolada and Zombie drink.

1  Thank Muhammad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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169 - 173 of 216 reviews

Reviewed June 12, 2014

Well ... the Karachi chapter of Cafe' Aylanto is great, but the Lahore version is basically a place to see and be seen. We ordered steaks which were ordered cooked medium-well but turned out to be almost rare. And boy was it expensive! But as we left, a Ferrari full of young guys and gals drove in who casually handed over the keys to the valet, and walked in as if they had handed over the keys of a sub-compact for him to stick it somewhere!

So forget about the food. Go there if you want to see and be seen.

Thank Z R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2014

June 7th, 2014

I have been an avid fan of Cafe Aylanto Lahore since its inception, but I must lodge a very strong COMPLAINT about the despicable and horrid experience we had yesterday at your restaurant in Lahore, yesterday! I would like to bring to your attention that the waiters and staff at the restaurant currently are doing a great disservice to you and your business. We had a reservation for lunch on a very busy saturday at 2 :15 pm. Upon reaching the restaurant at 2: 20 sharp, we were told that our table was not ready, we waited patiently for 15 minutes to be seated in the wrong hall! After being seated, we ordered the food and one after the other your waiters would come and falsify as to why we have not received our reserved table in the inner hall. One of your waiter, without even knowing the background came and stated that we were 30 minutes late, and hence had no right to complain!! We were highly offended at being treated in that manner, by a waiter who had not even bothered to check the actual details before coming to us and blurting non sensical excuses for their inefficiencies.

We went ahead and ordered the food, despite the nuisance and waited to be seated in the main hall when the table becomes available, we were moved after 45 minutes to the table and left their to sit for another hour without our food order being completed or served. We were seated in the far corner in the sofa lounges, where the air conditioner seemed to be out of order. No waiter attended to us, until finally after one and a half hour of waiting for our incomplete food order, we got up and asked for the manager to attend to us. Your most discourteous waiters, told us that we need to wait until he verifies wether we even placed the orders for the items we had been waiting for the last hour and a half! Instead of apologising for the absurd delay, we were handed disgusting service. No remorse or regret was shown by your manager, when we asked him to clear our bill, as we did not want to spend an extra minute at Alyanto. Your manger proceeded to showing an attitude and presented us our bill, charging us for the food that was never served to us over the last 2 hours!!!! They billed us thrice, producing wrong bills every time. Did not apologise even once, nor showed remorse at the fact that a paying customer was extremely unhappy and ready to walk out!

The last straw was when I asked for the names of the waiter and manager, along with the email to lodge a complaint, the manager stood at your entrance, and told us point blank that he will not provide us his name, as he had nothing to with the mismanagement. He refused to provide his name or apologise, all other personnel have been a witness to this. We have never had such an abhorable experience in our lives, where the fiery and rude temperaments of hired employees make Aylanto the worst choice for a dining experience.

Me, along with 3 others who were a part of this fiasco will perhaps never go to Aylanto, as the dining options in Lahore are many, but I felt it important to inform the person at the helm of affairs of how your employed staff is running your name and quality into dirt.
I strongly hope that appropriate action is taken to reprimand them.

    • Value
    • Atmosphere
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    • Food
9  Thank travellerPakistan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2014 via mobile

This is definitely lahore's best Mediterranean restaurant. However recently their standard is going down. They need to up their game.

It is pricey and ends up being Rs. 1200 per month.

2  Thank Rana U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2014

This is the original one. We have been twice to their Karachi one that opened at a new location and have been mesmerised by the location, setting and outdoor ambience. Food is excellent in Karachi, knowledge of service staff could be improved. BUT Lahore was disaster. We were six adults and two kids. We got a decent table just by the entrance.

Unfortunately, this area is out of sight of the supervisors who stand behind the cash register and not budge, so we were dependent on the servers of the area. They are poorly trained. Food did not come for all together. Starters we could manage as we shared family style so if a couple came later, it was not a big deal, except some of us had had more of the early arrival and were struggling to have the later ones.

Out of six main courses that were ordered, they arrived at intervals of five minutes, so that the last one to make it was ten minutes after the first was served! Casual behaviour to put it mildly.

At the end of it, I had had enough of it. We skipped desserts or any beverage. I went to the cash register, saw two hulky suited managers standing there, gazing away. I asked for the check, and complained bitterly at the poor service. The person who I thought was the manager, just looked at the cash register and ignored what I had to say. After a good few minutes I sat down at an empty table. Precisely ten minutes passed by and I enquired if the dinner was on the house, as the service was atrocious. Prompt reply, "Sorry, our system is not working so we are creating your check manually!" After another five minutes I got a scrap of paper with numbers, but everything else was illegible.

Left without a tip. Not a squeak, nor even remorse. They seemed to be happy we were out of there. We were very unhappy we ruined a great evening. We hope their Karachi branch doesn't follow suit.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Mypace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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