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“OK for Pakistan, nice lobby, horrible breakfast”

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Pearl Continental Lahore
Ranked #2 of 53 Hotels in Lahore
Certificate of Excellence
Reviewed January 21, 2013

Entering this hotel you feel very secure, and that is a good thing in a country like Pakistan. The rooms feel a bit dated but are comfortable. The breakfast was horrible. The best part of the hotel is the shopping area attached. I was able to buy some wonder Kashmiri Pashminas at at great price (1/2 the price I pay in India). The Moghul restaurant in the hotel is excellent.

  • Stayed: January 2013, traveled on business
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1  Thank Kim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irshad A, General Manager at Pearl Continental Lahore, responded to this reviewResponded July 24, 2013

Dear Guest,

Thank you very much for your comments on Trip Advisor regarding your recent stay with us. Please note, we sincerely value your comments.

We look forward to welcome you back soon.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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712 - 718 of 876 reviews

Reviewed January 21, 2013

If u were to stay in Pearl Continental , Lahore Pakistan make sure u have rooms in the new wing ...away from the atrium or ground floor ... the ones overlooking the poolside are far better than others ..of course lthe executive ones on floor 7th and 8th are far better
..for wich a separate lift it provided .
I was provided with room no 420 that became a butt of all jokes during SAFMA -2013 conference in early January ... since the room nu was so naughty ppl knocked on our door jus to have a few laughs ..it was good stay ..however at night the washroom shower leaked in gushes and was repaired promptly as the floors below would hve suffered immense damage .. In room nu 400 the heating system was flawed ..some frds had a frozen night there ..
One thing is for sure ..the waiters and ones for room service are arty characters ... dont get me wrong ..they know all the art of getting tips...! First they identify the prey as one susceptible and then go after them .. "Mam are u okk ", time and again as wenever u cross them in the alley. Seeing ur door open ..they would walk in and ask u if u need anything ... / seeing u walk out they would salute u ... u think ..Hey !man they are damn courteous.. ! The day u r to check out ... they will hanker after u ... standing right outside ur door and giving u smiles ..thats wen u realize they are here for a large tips ! ... You would have anyway tipped them without this drama that puts u off in the end ...
Vegetarians have a really tough time as v measly menu is there for them in breakfast or if u order for lunch or dinner .. Beware carry a lil of ur own veg eatables or buy fruit from the market ...use Pakistani salt to sprinkle over fruit ...it turns Yummm ! ..Rashmi Talwar Amritsar

Room Tip: Marco Polo restaurant is good, location is gr8, Vegetarians have a tough time
  • Stayed: January 2013, traveled on business
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2  Thank Rashmiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irshad A, General Manager at Pearl Continental Lahore, responded to this reviewResponded August 7, 2013

Dear Ms. Rashmi,

First of all please accept my sincere apology for the discomfort cause to you during your recent stay with us.

Please note, we have taken serious note of your observation and a training session is arranged to avoid this type of irregularities by the service staff.

Let me assure you a comfortable stay in your next visit.

Looking forward to welcome you back soon at Pearl Continental Hotel, Lahore. Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2013

This hotel really needs some competition...

Pro's:
- good security
- big rooms (ask for one in the new wing, though it doesn't look that new, old TV's and banged up furniture
- good service (at restaurant and everywhere but front desk, ironically... front desk staff are rude/incompetent)
- good food at the restaurants
- speedy room service, good hamburgers!
- nice down pillows

Con's:
- Housekeeping staff asks you CONSTANTLY if you need anything and if room is OK... they are looking for a tip. Really annoying... couldn't even walk down the hallway...and they banged on door if you don't put up privacy sign
- Executive club floors (7/8) are better than the rest...food/drink offerings in club are pathetic
- Internet must be signed into everytime you use your computer... connection times out if not used for 1 minute and you have to plug in your room number plus a 8 digit code... pain in the butt.
- Gym was OK but too warm
- Needs major refurbishment, but rooms are clean
- no coke zero, only coke light at the hotel
- controls in room only turn air on and off...no temperature regulation even though there is a knob.

Overall it's decent but nothing special and could really use some refurbishment and more training for front desk staff.

Room Tip: Ask for a room in the new wing facing the pool
  • Stayed: January 2013, traveled on business
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2  Thank lucyandethel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irshad A, General Manager at Pearl Continental Lahore, responded to this reviewResponded August 12, 2013

Dear Lucy & Ethel,

We sincerely appreciate your comments on Trip Advisor regarding your recent stay with us. Please note your feedback is really important for us to improve our services.

We look forward to welcome you back at Pearl Continental Hotel, Lahore. Best regards.

Report response as inappropriate
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Reviewed January 18, 2013

I stayed in PC Lahore for 2 days for a business trip. The hotel was spotless clean, food at the marcopolo was quite good and international; I'm glad they consider that not all foreigners may be able to eat the local foods.

Staff are very friendly all over the place be those the restaurants, banqueting and room service.

A negative comment is about the business/conference facilities. They're good, but we needed 6 rooms close to each other - which was not available. The meeting rooms were inside the restaurants which was not very convenient.

Otherwise, I'd stay in this hotel again if I'm in Lahore.

Room Tip: I was on the 7th floor which I believe was the executive floor and that was quite good.
  • Stayed: January 2013, traveled on business
    • Value
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Thank Seif E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irshad A, General Manager at Pearl Continental Lahore, responded to this reviewResponded August 13, 2013

Dear Mr. Seif,

We sincerely appreciate your valuable feedback on Trip Advisor regarding your recent stay with us.

Your concern about rooms and meeting room facility is noted. Please note, it was only due to the hotel was fully occupied.

We look forward to welcome you back soon at Pearl Continental Hotel, Lahore. Best regards.

Report response as inappropriate
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Reviewed January 13, 2013

I have been there twice in the past year. The hotel is one of the best of Lahore, the food, especially the buffet restaurant, is really good.
However, being the hotel in Pakistan, I'd expect a better security service. People assigned to security are rude, unmannered and racist.
Still, the hotel is clean and worth it's money, in my opinion

Stayed: October 2012, traveled on business
Thank Joann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irshad A, General Manager at Pearl Continental Lahore, responded to this reviewResponded August 13, 2013

Dear Joan G,

We thank you for your comments on Trip Advisor regarding your recent stay with us.

Please note, we have taken serious note of your concern about our security staff.

We look forward to welcome you back soon at Pearl Continental Hotel, Lahore. Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2013

I stayed at the Pearl Continental last year, and I was disappointed at how old the entire facility was. The first room I stayed in was supposed to have an extra bed, and the bed couldn't even fit even though we paid for it! The food was extraordinarily expensive, the service was not too great, and in entirety, the hotel was just not up to the five star mark.

  • Stayed: February 2012, traveled with family
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Thank Saad E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irshad A, General Manager at Pearl Continental Lahore, responded to this reviewResponded August 14, 2013

Dear Saad,

First of all please accept my apology for te discomfort cause to you during your recent stay with Pearl Continental Hotel, Lahore.

We have taken serious note of your concerns and let me assure you that your next visit will be up to your entire satisfaction. Thank you and we look forward to welcome you back soon.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2013

I had a good experience at this hotel: clean big rooms, good breakfast with varied food. I was disturbed only, while I tried to rest, by some emploies of the hotel who were checking every 15 minutes if I am ok in my room :-) if my towels are in order...if I have trash.. and so one..actualy they wanted a tip.. But afler I turned on the sign with "do not disturbe" everything was in order.
Hotel has a good security sistem; when entry you and your luggage are checked almost same like on airport.

  • Stayed: December 2012, traveled on business
    • Location
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    • Rooms
    • Cleanliness
    • Service
Thank IonVictorIonStefan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irshad A, General Manager at Pearl Continental Lahore, responded to this reviewResponded August 15, 2013

Dear Guest,

Thank you so much for liking Pearl Continental Hotel, Lahore on Trip Advisor regarding your recent stay.

We look forward to welcome you back soon. Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pearl Continental Lahore

Address: Shahrah-e-Quaid-e-Azam, Lahore 54000, Pakistan
Phone Number:
Location: Pakistan > Punjab Province > Lahore
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Lahore
#2 Luxury Hotel in Lahore
#3 Best Value Hotel in Lahore
#4 Family Hotel in Lahore
#4 Business Hotel in Lahore
Price Range: $173 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pearl Continental Lahore 4.5*
Number of rooms: 607
Official Description (provided by the hotel):
The only 5 star Deluxe property in Lahore. The modern architecture and the Atrium lobby adds to the over all ambiance. The hotel has 607 guest rooms and suites, a 40,000 sq.ft. state of the art conference center. The Pearl Continental Lahore can cater to any size of business and meet your requirements. Service is at your finger tips with staff motivated to serve to your perfection. - Please note the Swimming Pool will be closed for annual maintenance from 8th February until 2nd March 2016. We apologise for any inconvenience caused. ... more   less 
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Also Known As:
Pearl Continental Lahore Hotel Lahore
Pc Hotel Lahore
Pearl Continental Hotel Lahore

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