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Thalassa Sousse Resort & Aquapark
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Reviews (1,358)
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Reviewed May 13, 2014

I have recently come back home from my holiday in Tunisia at Thalassa Sousse hotel and I wish I was still there, it was my perfect holiday.

I loved everything about the place, the weather, the rooms, the food and the friendly staff, from the cleaners to the managers. They all made us feel so welcome and were very helpful.

I went with my family, my mum, dad, sister, nephew and daughter, and a bit concerned they would not enjoy themselves, especially on the first night we arrived and it wasn't as warm as I was hoping for. But next morning I we woke up to glorious sunshine and the perfect start to our holiday.

The rooms were basic but nice and cleaned on a daily basis, the only thing I thought that should have been including in the all inclusive is a fridge in all rooms for medicines, water bottles, baby food/milk, drinks etc cool.

After my last holiday experience, I was concerned I was not going to enjoy myself, because it was all inclusive I was worried there would not be enough choice but I was wrong there was plenty of choice. The catering staff were helpful, very friendly and professional. They checked on a regular basis if we were ok and would get our drinks for us. Two days into my holiday my dad took ill and was unable and was unable to walk to the restaurant. One of the waiters, Ahmed HAMDI, was really helpful bringing food to my parents room and would keep asking him how he was doing. One of the managers, Imed, was also very helpful when he heard my dad had taken ill and we had to call the hotel doctor.

The hotel has I believe four or five restaurants, English, Lebanese, Tunisian and American, we went went to the Tunisian, which was nice but I would have liked a small menu so I could choose what I wanted to eat rather have a set menu, which is not ideal if you are a vegetarian.

The entertainment team, Kiko, Campa, Carlo, Omar, Sousou, Saida, Sofia and all the animation team worked very long hours and so hard to keep everyone entertained and made you feel welcome. During the day they would play various games with the children and a disco every night for the children. My nephew loved the water park at the hotel and indoor pool which had lifeguards around the pool and water park area. The beach is also beautiful with lovely golden sand which is just a walk away from the hotel, which my nephew also loved, in fact we all liked it.

John our rep, Harrison and Rachael who sorted any issues about the hotel were also helpful - thank you guys. We went on a few excursion whilst on our holiday, camel caravan, zulu trip, sousse market, which we all enjoyed, however I think more time could have been given for the market and not just two hours because it was a big market and lots to look at and not enough time.

Overall I can definitely say it was a fabulous holiday and I really enjoyed myself and to be honest I think I could have stayed there a lot longer. The whole experience has left me wanting to go back hopefully next year. The staff were all professional, smart and very hard working and constantly smiling. They work six days a week and have one day off and never once whinged and never looked fed up. I would definitely recommend Thalassa Sousse hotel, it is perfect for children and adults, I am so glad I made the right choice and I hope to return again soon. This is my perfect holiday!!!!!!xxxxxx :-)

  • Stayed: May 2014, traveled with family
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2  Thank Misbha Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael G, Guest Relations Manager at Thalassa Sousse Resort & Aquapark, responded to this reviewResponded May 14, 2014

Dear Guest,

Thankyou for taking your time to write a review on TripAdvisor for LTI Thalassa Sousse. I am happy that you thoroughly enjoyed your holiday and that myself and Harrison could be of service to you. I am glad that you felt welcomed and that all the staff were on hand to help you throughout your stay. I hope to see you and your family again very soon, it was a pleasure to meet you all!!

Kind Regards,

Rachael Gwyther
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014

This is the first time I have been on an all inclusive holiday so was a bit dubious at first but I really enjoyed it. 1st nyt of arriving I wasn't a happy chappy it was cold n there was a funny smell in our room but I can honestly say that all changed the next day i woke up to a bright sunny morning topped off with a lovely breakfast. there was a wide variety of food served every day even a fussy eater like me found something that i liked.
All the staff were extremely friendly, my niece & nephew looked 4ward to the disco every night, entertainment during the day was plentiful too cannot fault the staff one bit from the cleaners, waiters, entertainment team, managers, reception staff especially Aymen who printed off our excursion e ticket which we needed for our trip the next day. We had a scare one day when my dad fell ill i spoke to Rachel our Thompson point of call she pointed me in the right direction s/w her manager and reception helped us they called out a doctor. We will definitely be visiting this resort again big thumbs up to all

  • Stayed: May 2014, traveled with family
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10  Thank Noreen Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael G, Guest Relations Manager at Thalassa Sousse Resort & Aquapark, responded to this reviewResponded May 14, 2014

Dear Guest,

Thank you for taking your time to write us a lovely review on TripAdvisor for LTI Thalassa Sousse. I am happy to here that you enjoyed your stay and that you found the food in the restaurant enjoyable. I am glad to here that your dad is now OK and feeling much better and I am glad that I could be of service to you. On behalf of all the management team, we hope to see you again very soon. Any queries please do not hesitate to contact me.

Kind Regards,

Rachael Gwyther
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014

Just returned from a week in Thalassa Sousse. What can I say? Truly amazing and I was very sad to leave. Beautiful country and beautiful people. Animation team were the highlight for me. Saida is a lovely lady who I enjoyed Aqua Zumba with. Kiko is an amazing entertainer who I will miss very much but I'll be back soon :p hi Kiko <3 Chief Omar is amazing and can speak a million languages. Sousou and Sofia kept my children very happy in the mini disco. Campo made me laugh so much I don't know where the animation team get their energy from! Dj couch has great music all day and Picasso is very talented with all his art work. Hotel is clean friendly with plenty to do. Beach is beautiful with a great security team, lifeguards and waiters. Great food and fab reps John Harrison and Rachael. Enjoyed many trips out but could have had as much fun at the hotel around the pool with the animation team. I can't thank everybody enough for this great holiday that I will never forget. Hi everybody. Claire and Grace are coming back very soon. Sam the animation guy will be missed by Grace and she talks about him all the time. Salem organised a great massage session for me and my mother, well worth it. I love Thalassa Sousse. See you all again soon. Claire xxxxxxxx

  • Stayed: May 2014
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1  Thank Claire M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael G, Guest Relations Manager at Thalassa Sousse Resort & Aquapark, responded to this reviewResponded May 14, 2014

Dear Guest,

Thank you for writing a lovely review on TripAdvisor for LTI Thalassa Sousse. I am happy to here your holiday was enjoyable and that the Animation Team kept you entertained throughout your stay. Hope to see you again very soon at LTI Thalassa!

Kind Regards,

Rachael Gwyther
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2014

Staying for a week was great, with the lovely staff taking care of any issues or problems.
Also spending a fun time in the water park, swimming pools and with entertainment team as, we played games, sport but most of all Rachel and Harrison the best welch workers in the world and hotel.

If I was you I would absolutely go for it was one of the best holidays of my life

Room Tip: Choose the bungalow rooms as they are close to the pool
  • Stayed: May 2014, traveled with family
    • Value
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3  Thank Sobia Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael G, Guest Relations Manager at Thalassa Sousse Resort & Aquapark, responded to this reviewResponded May 14, 2014

Dear Guest,

Thankyou for taking your time to write a review on TripAdviser for LTI Thalassa Sousse. We are happy to here that you enjoyed your holiday here and we hope to see you again very soon.

Kind Regards,

Rachael Gwyther
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2014

AMAZING!!!
Where do I start? I could not ask for more from a hotel and its staff.
Every member of staff was so friendly and helpful and went above and beyond the call of duty to make sure we were happy.

The guest relation ladies Harrison and Rachael were amazing and an asset to the hotel, they even spent time showing us and around and taking me shopping on their day off. Even when not on duty they still work hard to ensure guests are enjoying their holiday.
The same can also be said for the animation team, they work very hard and long hours, yet you will always see them smiling and interacting with the guests especially Campa, Sam and Kiko.

The animation team run an extensive day time activity program, that my teenage son took full advantage of and loved every minute of. There is also entertainment every night that is always enjoyable and allows guests to join in and have fun.

Our room was basic but contained everything we needed and always cleaned to a high standard (I personally don’t go on holiday to stay in my room)
The food was good with a wide variety that was well cooked and tasty and the desserts were too good! (Some self-control needed)
There are many bars around the hotel that are all great with so many lovely bar staff day and night. The American bar is even open until 6am which is unusual for an all-inclusive hotel as I’ve found that the drinks usually stop at around midnight. Every night we were very well looked after by Anis and Ghazi (sorry if I’ve spelt them wrong) until the early hours.

I’m not much of a beach person but even I can appreciate the hotel having its own section of beach, which again is very well serviced with a bar and very helpful waiters. There is also security ensuring that only guests have access to the hotel.

I really could go on all day how amazing the Thalassa Sousse is and how much I loved everything about my first holiday to Tunisia but I encourage you to go and experience it for yourself.

Thank you so much to everyone that made this holiday the best we have ever had, I can’t wait to come back.

  • Stayed: April 2014, traveled with family
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5  Thank SarahScotty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael G, Guest Relations Manager at Thalassa Sousse Resort & Aquapark, responded to this reviewResponded May 14, 2014

Dear Guest,

Thankyou for taking your time to write a review on TripAdvisor for LTI Thalassa Sousse. On behalf of all the staff at the hotel we are glad that you had a fabulous holiday and that your expectation's were met. We hope to see you again very soon! Any queries then please do not hesitate to contact me.

Kind Regards,

Rachael Gwyther
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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