I had a relaxing week at this hotel, between Christmas and the New Year. Probably only 50% capacity. Mostly French and Italian pensioners (no grumbles).

Pros - quite good food and OK local wine, clean and quiet. Cheap.
Cons - miserable staff, all desperate for tips. Unimpressive beach/location.

If you are an english couple/family i would not recommend this trip 100% - I travelled with my boyfriend and we were extremely disapointed with the hotel. It looks nice/modern when you arrive however we paid for all inclusive and thats not what it was. The vast majority of people are foreign and the food is catered entirely for them. The food was 2 star not 4 star - we were quite misrable with it to be honest. You are given "water tokens" which was a mess about ... the staff were hardly helpful as they couldnt understand a word we said like 99.9% of the people staying there. The hotel should be advertised differently and re-rated . In regards to the rep we had he was nice enough but we asked for extra pillows and 10 days later we still didnt have them. This holiday was'nt 1 of our most expensive but it certainly was'nt cheap and if we'd have wanted to go 2 star self catering thats what we would have done ... in regards to tunisia itself - might have been ok 10 years ago but its pretty poor now. EVERY1 hassles you to buy things and give them money . There were 3 al a carte restaurants which we were really excited for seen as the food in the mian buffet restaurant was dire and we weere told you could only visit these 3 times a week and you had to book 24 hrs in advance!! When we did get in - we had 3 courses and 2 choices of dish - poor. Would not recommend this hotel OR Tunisia to friends,family . We were so happy to get home to our comfy beds and decent food - this was not a holiday

We booked this holiday as it looked so good on the Thomson website. My Husband rang our local Thomson Travel Agents to get the low down on it and was told how good it was, he asked if there was a swim up bar as in one of the photos on the website looked as though there was and the travel advisor said it had. We have been to Tunisia before 3 times and was not put off by the revolution they had in fact the people in general seem a lot happier.
We travelled on a first choice plane that needed to be on the scrap heap it was incredibly uncomfortable and in serious need of a overhall. We arrived at Enfidha airport and queued for ages filling out the visa's and then set off for the Hotel.
When we arrived one of our rooms were not ready which we were fine with as we sat outside in the beautiful sunshine and the waiter bought us some drinks. When our rooms were ready the bell boy took us to our rooms which were in the Bungalows near the relax pool next door to each other. The rooms looked like prison cells from the outside and were not much better inside, for a 4 star hotel they were very very basic which was not what I expected. The beds were rock hard and the pillows were so thin and we only had 1 each. My son who is 6ft 2'' was given a cot bed to sleep in so at least 4'' of his legs hung over the end. The shower in our room flopped so you had to hold the hose and the tap in my other sons room fell off in his hand. The air conditioning was not very good and over all we were not impressed. We went for food which was ok on day 1 but went downhill after that. We went to our welcome meeting with the Rep Dan whom was very good, we told him our concerns and he went to reception to sort out our tap, shower and bed issues. He told us that we could rent a fridge as we were drinking warm water in our room at night as the aircon did not work very well. We went to book a fridge and was told there were none available and we could get one the following day.
We woke early but were unable to get a sun bed near either pools so decided we would go to the beach instead. We were a bit annoyed as some of the saved sunbeds around the pool near our room remained empty of people nearly all day so we decided that we would reserve our sunbeds at night before going to bed which seemed to work. We had still not got our taps fixed or our shower head fixed and had got a replacement bed but they decided to leave the cot bed in the room as well which meant there was no room to get out of the patio doors. We went up to reception armed with the tap and plonked it on the desk and told them that we did not expect to wait 2 days to get things fixed and told them we were not happy. They proceeded to fix the tap and the shower but did not move the cot bed so we moved it ourselves and stuck it outside, they soon moved it then.
We went to hire a fridge to be told it was going to cost 10tdr a day £5 which we thought was outrageous to keep water cold so we did not bother. The food continued to get worse with uncooked chips, uncooked eggs and all the meat was fat and gristle they constantly ran out of food even basic stuff like butter which happened at breakfast. We went to see Dan the rep on the Friday evening as we had had enough but realised he was not there until the Sunday so we rang the Holiday Line to complain about the poor food, not getting broken things sorted out etc etc. They apologised and said they would contact Dan and ring the reception he offered us a room swap but we declined this as Dan already told us that the rooms in the Hotel were no different to the bungalows, we did say that had our Holiday had been for 2 weeks we would have insisted on moving Hotels as we were that fed up with it.
We were constantly given chipped glasses to drink out of and had made Dan and the Hotel staff aware of this but things did not improve.
The reception was kept clean and tidy but the rooms had a quick wipe over there was sand left on the floors so you knew they were not cleaned very well. On a brighter note we went on the Zulu evening trip which consisted of a tip round Frigea animal Park this was a great day out but if you want a relaxing holiday do not go to the Thalassa Hotel as we had more stress than relaxation.