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“A wonderful hotel”

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Hotel & Casino Cesar Palace
Ranked #13 of 36 Hotels in Sousse
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A wonderful hotel”
Reviewed February 16, 2014

Came to tunisia for a two week holiday and stayed only one week in this hotel , my only disappointment is that I only booked one week ;( .....beautiful decorated and furnished from reception and the theme carried right through to the rooms . I was very happy to find kettle in the room as Ive never had that before in Tunisia . All the staff were friendly and very helpful .. Also enjoyed the Edge Bar every night may I say ;) brilliant atmosphere ,one that you would be hard pushed to find anywhere .. From now on I won't be going anywhere else for my holiday as we had such a fabulous time in Tunisia thanks to the Cesar hotel .. So looking forward to my next trip there which will be soon .... Hail Cesar ;)

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jen8007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michi G, Public Relations Manager at Hotel & Casino Cesar Palace, responded to this review, June 28, 2016
hi,
thx a lot for your positive comment about our hotel & casino "CESAR PALACE", we are very glad, that you had a nice stay.
we are constantly working on improving our services and standards in order to satisfy our dear clients.
we are happy to welcome you at our hotel & casino "CESAR PALACE" at any moment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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76 reviews from our community

Traveler rating
    32
    15
    10
    14
    5
See reviews for
14
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7
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Russian first
  • Turkish first
  • Any
English first
Hammam Sousse, Tunisia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 16, 2014

Spent 2 nights in this hotel meeting up with friends staying there for one week. The accommodation is first class. Rooms spacious, very comfortable and extremely well fitted and furnished with the best quality items I've seen here. I asked for tea/coffee making facilities and was given them ( they are available on request because previous guests stole them!!) Staff were really helpful and courteous and overall it was kept really clean. The food was varied and plentiful and I had breakfast and dinner there in the Zanzibar restaurant. Great hotel, centrally located at a reasonable price. Would highly recommend.

Room Tip: Quieter rooms are on the Casino side on higher floors.
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SandyM179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michi G, Public Relations Manager at Hotel & Casino Cesar Palace, responded to this review, June 28, 2016
hi,
thx a lot for your positive comment about our hotel & casino "CESAR PALACE", we are very glad, that you had a nice stay.
we are constantly working on improving our services and standards in order to satisfy our dear clients.
we are happy to welcome you at our hotel & casino "CESAR PALACE" at any moment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sousse, Tunisia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 30, 2013 via mobile

I'm at the hotel, bored in bed writing a rewiev. Ok positive first. Furniture, rooms and bathroom are very nice. The cleaning lady is not very active.. She just sweeps around. The whole area has a bad air and water. The water is full of chlorine - which gives a disgusting feeling and smell (not the fault of the hotel) But the fault of the hotel is to serve tea and coffee made of this disgusting tap water. Sounds ridiculously but I highly recommend to take a water boiling electric jar to make your own tea and instant coffee or just drink water from bottles bought outside. The staff doesn't speak German and their English is very poor. They try to be nice, all the time try to help you carry your luggage and stuff - only with one goal - begging for tips all the time. All of them just keep begging everywhere outside also. I learned to ask "what you want" once some tunnesian comes to me right away. Room card doesn't work every day so I walk from the not opening door to the reception, breakfast is all tasteless. No fruits just bread and tasteless wannabe mozzarella every day. The biggest problem is a disco or bar which is directly under the hotel. I'm not someone who goes to bed at 9.. But it's so loud the whole hotel is shaking till 4 am EVERY DAY. now I lie in bed watching Arabic tv - forgot to mention - no single English channel and hope that the unable wannabe Beyonce from the reception who doesn't understand English or german manages to order our already paid airport transport for tomorrow..
Wish everybody coming here good luck and lot of patience.. Cheers
Jenny

Stayed December 2013, traveled with family
Helpful?
5 Thank Janna J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michi G, Public Relations Manager at Hotel & Casino Cesar Palace, responded to this review, June 28, 2016
hi, we are sorry to hear, that your stay at our hotel & casino "CESAR PALACE" was not perfect.
i want to thank you for our opinion and your remarks, this helps us enourmously to improve our services and standards in order to satisfy our dear clients.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed December 16, 2013

The hotel is modern, well kept, the rooms are very large and comfortable. I was really impressed with the professionalism of one of the receptonists, a young gentleman whose name I think is Ahmed (forgive my spelling if it's wrong), not just because his English was excellent (which is a rarity in Tunisia!) but he was really helpful and knowledgeable, again something not to be taken for granted, in Tunisia.. I found the rest of the staff polite and pleasant too, even if they didn't overdo. All in all, I really enjoyed my stay at this hotel (3 nights), the room is newly furnished and a more than decent size. You can rent a safety box (in the bedroom) for 3 TND per day (just above a pound). The only bad part of my stay was the food in the restaurant ... I had dinner included and I only went once but really it was bad!!!! I am not going to say much more about it, but to give you a clue, I wasn't feeling very well the next day, and I had to visit the toilet quite often for all the wrong reasons - I have eaten everywhere in Tunisia, even in streetside eateries where they only speak Arabic and it's always been good or at least I was not sick afterwards. The rest ... the hotel mainly caters for Arab families, there were lots of (I believe) Lybians and other Arabs, so I felt a little out of place being the only person whose first language wasn't Arabic, but OK I can speak fluent French (or sort of), so I got by easily. I would stay again, definitely, but eat elsewhere!

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Stef B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michi G, Public Relations Manager at Hotel & Casino Cesar Palace, responded to this review, June 28, 2016
hi,
thx a lot for your positive comment about our hotel & casino "CESAR PALACE", we are very glad, that you had a nice stay.
we are constantly working on improving our services and standards in order to satisfy our dear clients.
we are happy to welcome you at our hotel & casino "CESAR PALACE" at any moment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 7, 2013

We stayed in Cesar for a night only but that was enough to see how poorly this hotel is managed. It all began with the registration at the reception desk: Two hotel employees that seemed to be more of an obstacle to each other than help. It took them ages to find out which room we should get and give us the key cards although we had booked well in advance. The said key cards did not work so we had to go back and forth several times between the room and the reception. The staff did not seem to know what they were doing and they were not very friendly. Once in the room, we found out that there is no WiFi in the room, the street side room was very noisy (the back side was not better as there was a wedding going on in the house next door), the bed was so hard it resembled more a wooden plank than a mattress. The TV is so far away from the bed that you can hardly use it. We asked a tour operator who lives and works in Sousse later and he told us that you should not pay more than 60 TND for this kind of standard. All in all I strongly advise anybody to avoid this hotel unless you cant find anything else.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Karl1239
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michi G, Public Relations Manager at Hotel & Casino Cesar Palace, responded to this review, June 28, 2016
hi, we are sorry to hear, that your stay at our hotel & casino "CESAR PALACE" was not perfect.
i want to thank you for our opinion and your remarks, this helps us enourmously to improve our services and standards in order to satisfy our dear clients.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monastir, Tunisia
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 28, 2013

Nice hotel,real 4 star.Rooms are very nice and clean. Staff is polite and great. Very nice restaurant on top of hotel with beautiful view. Only complain that I have is noise from ventilation and very hard mattresses.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hrvojest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michi G, Public Relations Manager at Hotel & Casino Cesar Palace, responded to this review, June 28, 2016
hi,
thx a lot for your positive comment about our hotel & casino "CESAR PALACE", we are very glad, that you had a nice stay.
we are constantly working on improving our services and standards in order to satisfy our dear clients.
we are happy to welcome you at our hotel & casino "CESAR PALACE" at any moment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 24, 2013

disaster holiday amir palace double booked so we were sent here wonderful staff could not do enough for us meals where excellant and varied you could also request different foods staff very attentive and helpful spacious and well decorated rooms rooms cleaned daily to a high standard thank you you saved our holiday

Room Tip: all rooms same high quality
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 189trevor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michi G, Public Relations Manager at Hotel & Casino Cesar Palace, responded to this review, June 28, 2016
hi,
thx a lot for your positive comment about our hotel & casino "CESAR PALACE", we are very glad, that you had a nice stay.
we are constantly working on improving our services and standards in order to satisfy our dear clients.
we are happy to welcome you at our hotel & casino "CESAR PALACE" at any moment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel & Casino Cesar Palace

Property: Hotel & Casino Cesar Palace
Address: Avenue 14 Janvier | Route touristique, Sousse 4000, Tunisia
Location: Tunisia > Sousse Governorate > Sousse
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 36 Hotels in Sousse
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel & Casino Cesar Palace 4*
Number of rooms: 103
Official Description (provided by the hotel):
The "Hotel & Casino Cesar Palace" is an international and elegant hotel in Sousse, completely air conditioned and very well maintained, it's perfectly located in the heart of the touristic area of Sousse and disposes of a very nice private beach and facilities of high quality. 1 km from the historical town centre of Sousse (UNESCO world cultural heritage), 2 km to Port el Kantaoui, 35 km to the airport Enfidha, 160 km to the capital Tunis. Calm and nice private white sandy beach 100 metres from the hotel, a lot of restaurants, cafes and shops near the hotel. 2 km to the golf course of Port el Kantaoui (reduced green-fees for our guests and golf-shuttle on request). Facilities of the hotel & gastronomic units: Comfortable lobby with relax areas, 24 hour-front desk (safety boxes for rent), concierge-service, currency exchange, excursion service, rent-a-car. Accepted credit cards: Visa, Mastercard, American Express. Two elevators. supermarket, pharmacy, laundry service and jewelery. FREE WIFI-INTERNET. A-la-carte Gourmet-Restaurant "Le Venus," Premium Resto-Lounge "Skybar" with spectacular panoramic view and direct seaview, "Cesar's Beach" Beach-Club-Restaurant at the private hotel beach, lobby-bar "Apero," American bar "The New Edge" with live-music and live-football on big screens, Night-Club "XS" and international Casino "Le Cedre." Leisure, sports and entertainment: Outdoor swimming-pool with sunbathing terrace and service around the pool, beach-club (sunbeds and parasols for free use, towel hire service), French bowls, darts, billards, aerobics, gymnastics, yoga, aquagym, water-polo, beach-football, beach-volleyball. water sports at the beach, tennis, bicycles for rent, moto and quad, horseriding (local offers). Thalasso Centre "Didon" at our partner hotel "El Ksar Resort." Discrete daytime entertainment & evening entertainment programs with live-music, folklore, belly-dancing, etc., leisure parc and zoo (local offers). Lady's special: cooking lessons "la Tunisie" and basic lessons in Arabic language. Golfer's special: reduced green-fees at the golf courses of Port el Kantaoui and Monastir and organized transfer to the golf courses (on request). The rooms & suites: 103 rooms and luxury suites in an architectural interesting building with six floors and two elevators. Superior Double Room (1-3 guests): Spacious with stylish furniture and decoration, bathroom with bathtub and toilette, hairdryer, aircondition/heating, minibar, satellite-LED-TV telephone, WIFI-internet (free of charge), in-room safe (complimentary), coffee and tea making facilities, seaview or view to the pool or to the touristic boulevard. Junior-Suite: More spacious, direct seaview or side-seaview, "VIP-treatment." Senior-Suite: Very spacious and luxurious, stylish furniture and decoration, bathroom with jacuzzi and toilet, hairdryer, bathrobe and slippers, another bathroom with shower, air condition/heating, living-room with satellite-LED-TV. Telephone, in-room-safe (complimentary), coffee and tea making facilities, sleeping room with satellite-LED-TV, WIFI-internet (free of charge) and "VIP-treatment." Single rooms are double rooms for sole use. Connecting rooms available. Half-board PLUS (including "dine-around"-concept): Breakfast with fresh egg-dishes, donuts and fresh fruit and vegetable juices, "late-riser" breakfast till 11.30 and "champagne-brunch" every Sunday. Pancakes or ice-cream every day from 15.30 to 16.30 around the pool (complimentary): "Dine-around" concept: Dinner at the premium resto-lounge "Skybar" (buffett of starters, choice of main dishes and desserts, table service), culinary theme-evenings. dine-around options at the a-la-carte gourmet-restaurant "Le Venus" and at the "Cesar's Beach" club-restaurant on the private hotel beach (reservation needed). The hotel is know for its excellent cuisine and the various choices. "CESAR'S 8" – bonus: - welcome-cocktail on arrival - early check-in, late check-out (if available) - free upgrade to a higher room category (if available) - 24 hours – roomservice - weekly excursion to the historical town centre of sousse (Unesco world cultural heritage) - basket of fruits and water for honeymooners in their room on arrival - weekly cocktail-party in the lobby-bar "Apero" - weekly beach-party with djs at the beach-club on the private beach The Hotel & Casino "CESAR PALACE" is one of the best hotels of Tunisia and offers everything, that you need for passing memorable holidays: central position with a calm and nice private beach, facilities of high quality in a hotel of very good standard, nice food in a variety of gastronomic units, several options for sports and entertainment and a competent and friendly staff under international management. With its international concepts and the offered luxury and many other options as the "dine-around concept," the "Cesar's 8" bonus and the international entertainment programs the hotel & casino "CESAR PALACE" is the perfect place especially for couples, friends and guests, we are looking for fancy holidays for fair prices and also a very good hotel for business travellers. *** Bienvenue - tervetullut - καλωσορισμα - failte - benvenuto - ласкаво просимо - dobrodosli - welkom - vilkommen - powitanie - bem-vindo - bun venit - добро пожаловать - willkommen- vitajte - bienvenida - welcome***. ... more   less 
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