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“Honest Review of the Tej Marhaba Hotel!!”
Review of Tej Marhaba Hotel

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Tej Marhaba Hotel
Ranked #14 of 35 Hotels in Sousse
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Honest Review of the Tej Marhaba Hotel!!”
Reviewed September 14, 2013 via mobile

Me and my boyfriend stayed at this hotel for 2 weeks all inclusive from 28/08/13 to 11/09/13. Overall, we had a great time in Tunisia after hearing good reviews from friends! I decided to write an honest review of our time at this hotel after reading some unfair ones that give the hotel a bad name! It will probably be quite long as I tend to blabber but worth a read if you want an honest review with tips and recommendations from our experience :)

THE ROOM:

I can understand some of people's complaints regarding problems with the room, our first room had a broken air con but we made sure that we pestered the staff until it was sorted - which worked a treat! We got given a completely different room which was perfect for the rest of the holiday. The room was average but served its purpose, how much time do you really spend in the room!? It had plenty of storage room, large comfy beds, practical mirrors, a fridge, modern TV and a spacious balcony. There were only 2 English channels on the TV but English is the 3rd language spoken in Tunisia, what do you expect?

THE BATHROOM:

The bathroom was fine and had all the essentials you needed. Our shower was really powerful and was actually better than my one at home!! People have mentioned the loud toilet flushes, yes, they were loud! I personally didn't find this an issue at all.. At least it works! GIRLS - they have hair dryers in the bathroom so don't waste space taking your own hair dryer like I did! It worked fine for me for the whole 2 weeks!

THE HOTEL IN GENERAL:

The hotel is really nice, particularly the lobby! The staff are always cleaning and it definitely shows. The only part that wasn't up to standards was the stairways going up to each floor, but no one really uses them as it's quite a walk and there are 2 fully functioning modern lifts in closer proximity!! Everything is easy to find and located well.

THE STAFF:

There's a lot I can say about the staff, you can't really put them all under the same category as some of them are so helpful and friendly, yet others are rude and moody! We generally found that all bar staff in the main lobby were great and really quick, the staff in the barbecue bar were really laid back and friendly - not as quick and efficient but they loved having a joke with you! The restaurant staff were generally quite bad, if you didn't tip them then some of them would actually ignore you. They wouldn't come round to take our drink orders, most of the time we'd finished our meals by the time they came round. However, if you do tip the waiters, they suddenly treat you like royalty (what a coincidence!). We found that the best thing to do was try and go to the same waiters as they would treat you a lot better! I had a bad incident with one of the elder waiters, he'd prepared a table for people that had obviously tipped him. We did not know this and sat at the table after picking our food from the buffet. I started to eat when he came rushing over, grabbed the cutlery out of my hand and told us off for sitting there (even though the table appeared free!). He did apologise but only after my boyfriend had a word for him being so rude! The head chef in the restaurant is so lovely and friendly, he even spoke to us when down the beach with his son - lovely guy! The reception staff are fine, although one woman is totally useless and never helped us with anything. I don't think she could understand English.

THE POOL & BEACH:

The pool was great, we saw it get cleaned every night and you could tell! It probably could have been a bit bigger considering the size of the hotel as it sometimes got really busy with everyone trying to cool off from the heat! They did water gym at midday and water polo in the afternoon which is easy and fun to get involved with. They were taken by the same guy EVERYDAY, I actually felt sorry for him as he was the only guy that ran the entertainment throughout the whole day and evening. They could do with more of a variety with the day entertainment as it did get tedious hearing the same thing for 2 weeks!! The pool bar was great, offering loads of different refreshments for all inclusive guests including huge bottles of water which became our saviour!

The beach was lovely, I preferred it here to the pool as you were always guaranteed a sunbed and umberella wherever you wanted! The sand was soft and the sea was lovely to swim in! However, if you are going to go to the beach, be careful of jellyfish! None of us got stung personally, but we witnessed lots of people get stung (this was on one day after a huge thunderstorm the night before so there were more jellyfish than usual!) They are tiny and you can still swim, just keep an eye out! One of the locals showed us that you can pick them up in your hands and that's the only place they won't sting you which was a useful, yet bizarre tip! The beach bar was so handy for drinks and snacks such as pizzas and sandwiches, the staff were friendly! They have loads of water sports down the beach which is so cheap and worth checking out if you like a bit of excitement!

THE ENTERTAINMENT:

This was the only major downfall of our time here. The day entertainment is water gym and water polo, other than that you make your own. We didn't find this a problem but I can imagine that some people would! The evening entertainment was TERRIBLE! I hate to say it, but it really was compared to hotels I've been to in the past. They have a folklore act which is quite interesting but doesn't go on for long, bingo once a week, karaoke once a week and every night other than that was a 'live band'. The band consisted of 2 older men playing drums and a guitar over a backing track and singing to songs. They didn't play for long (thankfully) but they did play every single night (for 2 weeks!!!!!) even after bingo etc. My boyfriend and I are in our early 20s so this was a massive disappointment to us, we expected something a bit more. I understand that it's a family hotel but I can guarantee that everyone was bored. We ended up venturing out of the hotel, playing cards and making full use of the all inclusive bar to make our own entertainment!

THE FOOD:

The food is GREAT! Could not fault it. They have something for everyone! Admittedly, I can be quite a fussy eater at times but you always find something to eat. They have fresh pizzas every night and have plenty of meat options, chips, salads, grilled food, rices, pastas and plenty of desserts. They had different options every night which was great, we loved eating at the restaurant. Breakfast included a variety of pastries, fried eggs, omelettes, fruit, cereal, toast, fruit juices, tea and coffee and lots of other continental foods! They also made fresh crepes if you wanted it - definitely worth queuing up for!! They give you a schedule of all inclusive food on arrival, they offer food services from 6am to 1am - you'll never go hungry!

EXCURSIONS:

We went on the 2 day Sahara trip with Thomson - best thing we ever did! The weather wasn't amazing during the first few days of our holiday so we decided to do it within this time. For the equivalent of £80 each you travel around 60% of Tunisia down to the Sahara desert, riding camels, land cruisers over the sand dunes, walking through the Atlas Mountains with lovely waterfalls, visiting El Djem with an old roman amphitheater, visiting different star ears sites, walking across salt lakes and plenty more. As part of this, you get all your food included and a room in a nice hotel down south near the Sahara desert. There is a lot of travelling involved within this trip but I would recommend it to anyone, seeing the Tunisian culture was absolutely incredible and something you really should do whilst in the country!

It was part of the Thomson excursions, but we went to a water park at the Thallasse Hotel in Sousse, it cost us 4 dinar (£1.60) to get there which is ridiculously cheap!! You pay the equivalent of £24 for a whole day at the hotel which includes 16 water slides, a number of pools that were part of the hotel, access to their private beach along with food and drink from the water park bar! We had such a good day here, it looked so much better than the Acqua Palace water park that Thomson offer, which is tiny! The lifeguards love British people at Thallasse, they were very friendly and loved joking around with us! It's not a HUGE water park but it was so quiet on weekdays and was the best one there - I would recommend it!!

MY RECOMMENDATIONS:

We ate out 3 times just to get an idea of what Sousse was like, we ended up eating at the BonahPate restaurant twice as it was amazingggggg. Incredible food alongside great service with really low prices! Between us we had a bottle of wine, a fillet steak meal, veal, 2 different desserts and starters for the equivalent of £30!! We couldn't believe how cheap it was for the quality of food and service you received! It's just down the road opposite the hotel so check it out of you can!

You can only change over £80 per room, per day at the hotel. We ended up changing over most of our money at the airport upon arrival as there was no limit - make sure you keep the receipts!

It's best to always keep a lot of dinar coins on you for tipping, it really is worth paying it (40p) as you do get treated better, as awful as that sounds!

Be careful with some of the taxis, we had a bad experience with one of them who drove like an absolute lunatic with the petrol light on the whole way. He was screaming down the phone in Arabic whilst driving and overcharged us a lot! Make sure when picking taxis you pick the ones that don't have mirrors hanging off and dents down the side - they seem to drive a lot worse (believe it or not!) Also, ask your rep for a guide of how much taxis should cost to get to certain places to make sure you don't get ripped off - they will of they can!

The medina is worth a visit if you want to do a bit of shopping as they have huge traditional market stalls where you can get some really cheap items and fakes :) just never pay the first price they say as they expect you to bargain with them for a better price!

OVERVIEW:

We had a fantastic time at this hotel in Tunisia :) we wouldn't go back again purely for the fact that we don't go to the same place twice - but I do recommend it! I do think it is more of a 3 star hotel than 4 but the hotel is pretty cheap so you can't expect too much! A lot of people expect everything to be the same as A British hotel when going to these countries - you won't get it, and to be honest, if you want everything to be British - GO TO BENIDORM! It's an Arabic country And they do well to cater to a load of different nationalities, people should respect that!

I hope this helps anyone who is considering this hotel as a potential holiday destination :)!!!

Stayed September 2013, traveled as a couple
Helpful?
6 Thank Chelsea P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 14, 2013 via mobile

Me, my partner and my mum and dad stayed here from 30 August - 13 September 2013, when we arrived at the hotel it was about 1am, we didn't get to bed until 3am because there was only 1 reception staff working, we were all tired and thirsty there were no drinks set out for us which is what you'd usually find in an all inclusive hotel! And as we were all inclusive we had to use the bar Clair de lune inside the hotel which is NOT free!

Anyway the hotel itself:

Rooms: shabby, old, carpets dirty, smelly toilets, only thing that's clean is the bed sheets.

Restaurant: we got a brilliant waiter called Makram, we were lucky because he rushes round like a fly for everybody while all the other restaurant staff look at you as if you're an inconvenience! Food was ok but repetitive.

Bar: most bar staff are ok some are ignorant and can't be bothered, but the waiting staff most you have to tip and they'll be accommodating...Ben and Anis are the best waiters there and go out of their way to serve you and help you and I think they deserve a lot more appreciation!

Pool area: a bit grubby but will do as a pool goes, sun beds will be brought to you for a small tip, momo the only guy for animacione team does a brilliant job of keeping everyone entertained, aqua aerobics in the morning, water polo in the afternoon and kids entertainment at night.

Outside bar: FILTHY!! Flies all over uncovered food, filthy dirty work tops then wiped over with a filthy mouldy cloth!!! The waiters/chefs never wash their hands but funnily enough they're bothered enough to wear hair nets! Food behind the bar all uncovered flies landing on it and then still cooked! Disgusting..

Sousse itself: a bit run down but lots to do, quad bikes, jet skis, parachutes etc if you want to book a trip/taxi don't go to reception go to the security guard outside becaus he will get it cheap for you whereas reception want a cut of money themselves for the taxi!!

Reception: staff not bothered, unorganised, queues galore, money only available 10-12 and then 5-7 and only 60 dinah at a time!! so to save time go to the kaiser hotel across the road change as much as you want when you want!

Pretty much every other hotel we saw is better than this one, feel sorry for some of the staff, I don't think this hotel should be listed a 4* let alone at all unless it gets fumigated and built back from scratch!
We still enjoyed the holiday because we made the most of it.

  • Stayed September 2013
    • Value
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Helpful?
Thank Jessiiccaahh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 14, 2013

Me and my partner have just returned after two weeks of shear hell.
As a well travelled couple this has got to be the worst experience of our lifes. There is no standard, no service and if you are all inclusive heaven help you because you are treated as a second rate citizen. There are to many issues to list from no lighting to sewage in the corridors.
Please do not entertain this hotel. It is sold as a 3 star but should not even be sold to the paying public.It is very tired and un safe.
The only thing you are guaranteed is a stomach bug.
Please take note of the poor reviews as they are all true.
I had a meeting with the GM who sent us a basket of fruit to the room !!!!! NIce.

Room Tip: Any thing above the 3rd floor and facing the pool.
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  • Stayed September 2013, traveled as a couple
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Helpful?
1 Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Sousse hotels

Nottingham, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 13, 2013

myself and my husband recently holidayed at the tej marhaba hotel. most of the staff are friendly and helpful and the meals are good. However the hotel is definitely only 3 star standard not four as stated in the brochure. In places the hotel could of been cleaner especially in the rooms and toilets. There was a major issue with a lack of toilet roll not only in ones own room but in the general areas in the hotel. Also some nationalities allowed their children to run riot to the detriment of other peoples enjoyment of their holiday. As the same people own the posh hotel accross the road i am particularly disappointed. Room for improvement ie need to replace stained hallway carpets, needs repainting and most definitely a better evening entertainment programme.Would i visit again, only if these improvements are made.

Room Tip: definitely ask for a sea view.
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  • Stayed August 2013, traveled as a couple
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Helpful?
Thank caroline_marsh68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 9, 2013

Me and my boyfriend stayed at the hotel 1st -8th September 2013. When we arrived at the hotel we were taken to apartments that are located away from the hotel- which wasn't what we paid for. As soon as we got into the apartments they were grubby and there were no English in the apartments which we thought seemed unfamiliar. As we had paid to stay in the 'Tej Marhaba Hotel' we instantly felt we should go back to the hotel and complain as this is effectively false advertising if we were forced to stay in apartments. The receptionist said that we should come back in the morning and he would sort it at 10am for us. We went back at 10am and he apparently wasn't working until the afternoon and another receptionist insisted we waited until 12. At this time we didn't have a room and had to wait with our suitcases for 2 hours in reception whilst they 'found us a room'. After speaking to the Thomson rep, the receptionist then found us a room. It was basic but still had a leak coming from the ceiling. There were also many other guests who complained about their rooms and had to be moved several times due to 'sewerage coming out of the taps and showers'.
The food was also basic, edible.
We were disappointed with the entertainment, there was only one person who did water aerobics and water polo throughout the day time but at night time there was nothing to do. There was music playing and that's about it. One night there was karaoke but that's as far as it stretched. The staff were often rude and ignored you. For example, when it came to meal times, they would approach you and take orders for drinks and then not return with them until you were leaving the restaurant. Most staff hung around you once they had done something for you for a tip. Also they were unresponsive and didn't help with any problems we had.
We also booked an excursion with the Thomson rep for the Camel trip.. This never turned up and we weren't refunded.
Overall, I feel we paid a lot more for this holiday than it was worth and is in disparate need to be refurbished in particular areas such as the rooms. Be careful when booking with this hotel!!!

  • Stayed September 2013
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Helpful?
4 Thank as1615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 9, 2013

Me and my partner stayed here for 11 nights from 28th aug to 8th sept. Having read previous reviews on here we went not really knowing what to expect, however on arrival we were more than happy. Checked in no problems (2am) and taken to our room. The room itself was a good size and very clean. Massive double bed. Bathroom a little dated but still decent shower, toilet ect. Good balcony with good pool and sea views. (Room 254). Good pool that was cleaned every morning and more than enough sunbeds. The entertainment could have been better. You get sick of the same live band 5 nights a week but thats just my opinion. The staff dont expect tips but we found them extremely gratefull if you do. They save your table in the restaurant, which does have a fantastic selection of dishes for every palet and always have a drink for you. We were all inclusive and for the sake of a few dinars instead of getting beer in a plastic cup I was given a glass and a plate of nuts each time. I found it was more a case of the good old british tourist being ignorant and rude more than the staff. Just being friendly and a simple please and thank you goes a long way. Overall a very good holiday and although we did here of guests complaining about there rooms ect we will be returning in the future.

  • Stayed September 2013
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Helpful?
4 Thank Graeme30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 8, 2013

Stayed in the Tej Marhaba for 2 weeks between 25th August--8th September half-board.

When arriving to the hotel we were quickly checked in and told which room we were in, the porter took our suitcases off us and led us into our room where he was hanging around for a tip, told him I didn't have money and he quickly walked off in a huff. The room was ok, nothing special but it served it's purpose. Though the toilet didn't flush which we rang up and reported twice but still nobody came out and had a look. Eventually I ended up getting it work. The air conditioning didn't work and it started with a small drip by the second week it became a large puddle which the maids just put a towel over even though we reported it. The toilet smelt of stale urine which was unpleasant. The food looked vile, tables were dirty, no cutilery and bad service. We didn't eat their once even though we were half board. We disliked it so much we tried to get a flight home 3 days after arriving, unfortunately Tina the rep couldn't get us anything.

Be careful of the shop which is located in the hotel opposite the toilets, they try and rip you off by short changing you. We noticed this and went back in and told her to which she replied "sorry I've got cold" All the waiters and pool staff only want is tips off you, I wouldn't mind giving them then but it's hardly like I recieved good or friendly service, one in particular was the rudest blokes I've ever came across. Apart from the 'chicka chicka' dance during water arobics (if you can call it that) there was no poolside entertainment. Whilst my girlfriend was sat sunbathing a member of the poolside staff walked up behind her and started rubbing sun cream into her which made her feel very uncomfortable to the point where she didn't go round the pool on her own without me being with.

Sousse in general is dirty and smelly. Because of the terrible experience I have endured on my first visit to Tunisia it will be definetly be my last.

Room Tip: Not one facing the road. It's extremely noisy.
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  • Stayed August 2013, traveled as a couple
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Helpful?
5 Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tej Marhaba Hotel

Property: Tej Marhaba Hotel
Address: Avenue Taieb M'hiri, Sousse 4000, Tunisia
Location: Tunisia > Sousse Governorate > Sousse
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Sousse
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tej Marhaba Hotel 3.5*
Number of rooms: 417
Reservation Options:
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Also Known As:
Hotel Tej Marhaba
Tej Marhaba Sousse

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