Made the mistake of booking a week's holiday at this hotel with Thomas Cook. Spent £660+ each and would have been better off throwing the money away.
After chasing a refund for three months, we've recently received a letter stating "Our internal records show that on this occasion, the property was operating satisfactorily..."
Does this mean that Thomas Cook actually endorse the following hotel as an acceptable holiday when it has:
* Sewage river, fag ends and drum of chemicals on beach
* Terrible customer service (waiting staff completely ignore you if you're AI)
* Appalling food!
* Disgusting room, not cleaned AT ALL all week
* One towel to share for two people - don't bother asking for an extra - you're told no!!!
Miserable experience. I hope people read this and go elsewhere with another tour operator!More