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“Overall very good but needs a few improvements.”

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Hotel Vendome El Ksar Resort & Thalasso
Ranked #11 of 35 Hotels in Sousse
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Overall very good but needs a few improvements.”
4 of 5 bubbles Reviewed November 2, 2013

We stayed here for the last week in October. On arrival we were told that the rooms were not ready which at 3:30am was a bit annoying!! however we went down to the night club to wait and were given sandwiches and plenty of drinks so we were happy. When we did get our room it was clean and tidy and the maid service came everyday, it was spotless!! Mealtimes were a bit hectic at the start of the week but i found that if you queue other people follow your lead. the food was lovely, we were never hungry and there was lots of choice. At 4pm they did pancakes on the terrace!! very yummy. Breakfast is a bit strange they have sausage and egg but its not quite the same as at home!! however they have a lovely selection of pan au chocolat, brioche and croissants. The a la carte meal was not brilliant, but you can always go back to the main restaurant after if you dont like the food. Drinks were not the best as tunisian alcohol is quite week however my boyfriend said the beer was good. if you want glasses you had to tip, otherwise you got plastic cups but the guy at the small pool bar was really nice and always gave us glasses. The pools and beach are really clean and you could always get a sunbed. They charge 20 Dinar deposit for towels from the hotel so i would take your own. The spa was lovely. i had the Tunisian equivalent of a turkish bath and a massage. Very good value for money as it would've cost double what i paid for that in the UK. Staff are ok. Some are really polite but others are just miserable!! They do seem to favor the German and French guests but i do think that this is because they speak those languages better. If you make an effort they will be polite back and they really appreciate you having a go at speaking a few words of Arabic. There is a shop and money exchange on site which is very useful. Make sure you only change small amounts at a time as when you convert your money back you can only exchange up to 30% of your money back. But you can spend it in the airport. The people who go seem to be mostly couples. There were some children but not many. We went on a two day Sahara explorer excursion with Thomas Cook which is highly reccommended if you want to see more of the country. All in all we really enjoyed our stay though you do get what you pay for at this hotel though so if your not keen on what you've heard, pay a bit more and go 5 star which is what i think we will be doing next time. But for the money and a much need break it was really good.

Room Tip: if you want quiet, rooms to the left of reception at the far end seem to be the quietest.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emily_1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,080 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Stourbridge
1 review
3 of 5 bubbles Reviewed November 2, 2013

We stayed her for the last week of October.
On arrival at 11am was told our rooms would not be available until 2pm, when you have been travelling since 2.30an this is the last you want to hear but I expected it from reading previous reviews.
When we finally got a room it was very large, clean but a little worn.
Maid service every day was excellent but we did tip her within a few days of being there!
Food was bland and repetitive and restaurant was chaos, tables uncleared and never any cutlery, if you were lucky enough to get a tea spoon you kept onto it all week!
Waiter service was awful, so rude and it seemed like they were not bothered!
The spa was excellent would highly recommend a morning there!
Overall gas a great holiday but the hotel could do with some massive improvements starting with new chefs and staff! Would go to Tunisia again but not at this hotel .

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clareeeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
2 of 5 bubbles Reviewed November 1, 2013 via mobile

We have just arrived back from a week at this hotel. The hotel itself is clean and our family room was really big, with a super king size bed and two single beds, large balcony, setee, two chairs and glass table, fridge and dressing table.
The food was ok but I have had better whilst staying at other hotels in sousse.
The restaurant was a nightmare...... Staff very rude and refused to clean tables and there seemed to be a lack of cutlery as one night we watched a waiter go around tables and collect used spoons to wash up.
This hotel has a lot of German holiday makers who the staff seemed to favor.
The night time entertainment was a bit naff but the animation team tried their best.
The nightclub could be heard till 2am and after.
The one thing that I would rate is the spa as I had a massage which was lovely.
Overall I would go back to sousse but not to this hotel

Stayed October 2013, traveled with family
Helpful?
Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Sousse hotels

Swadlincote, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed October 31, 2013

All in all this hotel is pretty bad. The majority of the staff are rude apart from the animation team, who are amazing! especially Anoir & Bruno and a few of the pool guys.

I'm not a fussy eater but the food is inedible, one day I literally had nothing. The drinks are watered down, you're not allowed to take glass out of the bar and they give you these tiny plastic cups which means you have to go up to the bar about 100 times in one night. Cocktails aren't all inclusive and they don't have any fresh juices it all seemed to be this weird cordial. They didn't even have fruit apart from apples & pears.

As far as the hotel interior and rooms go they're not bad worthy of almost 4*s and the cleaners always change your sheets, tidy the room and replace towels.

Nightlife is non existent until 12pm but I think that's Tunisia in general.

To summarise I definitely wouldn't go back even if we were to get it half price again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrisBrigden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton
1 review
3 of 5 bubbles Reviewed October 31, 2013

The hotel was nice enough but the staff were awful. They were rude we were all inclusive but cudnt have a bottle of wine left on our table. We ask the waiter to clean our table and for cutlery and was ignored. Then asked another one and he walked off and again was ignored. Twenty minutes later we were noticed . No clean bedding for days. Then waited four hours for them to sort it backwards and forwards to complain. Then found that clean pillow cases put on top of dirty ones. No clean towels and no toiletries .
We were made to feel that every thing was too much trouble cudnt even get a drink in a glass all served in plastic cups. It was like being treated like a child. You cudnt take a drink to ur room . And on the odd occasion when you were served with a glass you were then watched to see if you moved out of the bar and if you did you were chased by a bar man. The food was ok but not much choice and very repetitive. And the beach bar was just as bad had all these drinks on display but if you asked for a certain drink like a a named short you had to pay for it it wasnt in the all inclusive only their cheap nasty alcohol. And please dont watch the the evening entertainment it will give you nightmares it was their own staff doing things that no persons should watch . Spent so much time having to complain about the staff and how things were not up to scratch it spoilt it for us.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dweey1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, England, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed October 30, 2013

After only paying only half of what we did to go to Sharm last year we weren't expecting a great deal. On Trip Advisor the El Ksar seemed to be okay so we took the plunge. The transfer from the airport to the hotel (via Thompson) were fine, but we were apprehensive after pulling up to a few hotels in El Kantaoui that seemed a bit grotty. However, the El Ksar had well maintained gardens, an impressive facade and a decent reception area. It was a bit of a pain having to wait around for a couple of hours for our rooms but we went the bar an sat out on the veranda enjoying the sun.

The porter was great, the room was large, clean and had a massive super king bed, cleaning staff were friendly and did a good job, replacing towels etc daily. Overall the staff were great, in particular the waiters and the guys at the small pool bar. Plenty of beds available both at the small pool and the beach too.

Regarding the food, it can be a bit of a mad scramble at times and evenings can be a little repetitive, but I don't know what people expect for £400 all inclusive. Personally I'm quite fussy with food but the quality of it was fine and we only ate out one night.

Outside the hotel people are lovely and do not hassle you to buy anything (other than the typical hawkers on the beach and even then they have to stick to the shore line). We had a great time and would recommend Tunisia and the El Ksar.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bideford, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed October 29, 2013

OMG will I never ever return to Tunisia again!!! mine and my husband first ever holiday away for our honeymoon we arrived to Tunisia hotel el ksar we arrived at 2 in the morning to be shouted at by our bus driver then to be shoved to our room with not food being able to get then to find in our room no lock on the door toilet didn't flush mascara on our bed lights didn't hardly work... to then in the morning see our holiday rep which was very rude as we complained and wanted to be changed hotel which we got moved to tej marhaba which wasn't bad the staff was ok the rooms were a bit cleaner.... the food was terriable and made use ill so we only eat once at the hotel being all inclusive but we eat out!! the streets where terrible we had 2 shootings one stabbing and a security guard of our hotel beat a man up will I ever go bk to Tunisia again no way would I and I wouldn't recommend to anybody!!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Charlene B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Vendome El Ksar Resort & Thalasso

Property: Hotel Vendome El Ksar Resort & Thalasso
Address: Boulevard 14 Janvier | Khezama, Sousse 4051, Tunisia (Formerly Hotel El Ksar)
Location: Tunisia > Sousse Governorate > Sousse
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Sousse
#8 Luxury Hotel in Sousse
#9 On the Beach Hotel in Sousse
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Vendome El Ksar Resort & Thalasso 4*
Number of rooms: 451
Official Description (provided by the hotel):
Capturing the magic and mystery of the Mediterranean Sea El Ksar Resort & Thalasso is located on a private sandy beach surrounded by generous gardens. The hotel offers plenty of activities such as mini golf, bridge, table tennis, Volleyball, tennis, shooting centre, jungle park, four outdoor pools, one indoor pool and many more. The beautiful yacht port “Port El Kantaoui” is only a few kilometers away.Featuring 552 comfortable and elegant rooms, junior suites and 1 presidential suite, inlcuding family rooms which interconnect. ... more   less 
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Also Known As:
Karthago El Ksar Sousse
Karthago El Ksar Hotel Sousse

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