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“Not 5 star but a reasonable 4”

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Orient Palace Hotel
Ranked #19 of 35 Hotels in Sousse
Norwich
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Not 5 star but a reasonable 4”
Reviewed February 4, 2013

This hotel was good value for money. Our room was a decent size, clean and in good condition. The room we were first allocated did have a sea view but there was a building site between us and the sea. A polite but firm request for a change met with success and the hotel was quiet. The food wasn't great but we tried other places and they really weren't much better.

Hotel facilities were good with pleasant grounds leading to a clean strip of beach. Indoor and outdoor pools were a decent size.

The biggest problem was when a mass of Tunisians arrived for a weekend religious seminar. Their conduct left much to be desired especially when they piled their plates high with food, much of which was left uneaten. Overall we were happy with our choice of hotel.

Room Tip: Our second room overlooked the pool and sea and would be our choice location.
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  • Stayed January 2013, traveled as a couple
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Helpful?
2 Thank Canteloff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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885 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
leics
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 29, 2012

Whatever you do, don't go here. We are supposed to be there now, arrived on Sunday last week for Christmas all inclusive, when we arrived the hotel was full of Tunisian people and we were not allowed to go into the dining room we were told you will be better off in the snack bar, that was just the start. In the bar all that was on the tv was Tunisian news or the X factor for Tunisians, when asked if there was any English music to put on we were just answered NO. The staff were rude, not too fresh looking in appearance and we were made to feel really unwelcome. Arriving on the Sunday through to the Wednesday we did not eat a meal the food was utterly dreadful the Europeans which there were 6 of in the hotel compared to the 94 Arabs were not catered for at all, unless you like fish with heads and tails for breakfast or bolognese sauce!! We eventually had to bite the bullet and leave the all inclusive hotel and find another in port el kantoui which is much cleaner and brighter the staff are wonderful and cannot do enough for you at the hotel kanda. The Tunisian people do tend to arrive at the weekend and do seem to take over the hotel and we have seen a difference in the food since they arrived, but have managed to find a little something to eat. Shopping here is a nightmare the Tunisian shopkeepers are nothing less than rude and ignorant!!! At home if we spoke to people in the same manner we would be charged with racism. Your best bet is not to go!

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
10 Thank weany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Sousse hotels

England
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed November 29, 2012

First of all this hotel is certainly not a 5* these days, though it may have been once, and can in no way be compared to the Movenpick but, like the parson’s egg, it’s good in parts and for the price I paid I really can’t complain.

The rooms are a good size with plenty of cupboard and drawer space, a table and comfortable chair and a bathroom with separate toilet. A hairdryer is provided, as are the usual toiletries and shower cap. I had ...
a problem with the shower in the first room I was given but was moved and had no further trouble. There is even a trouser press in the room, together with a fridge/mini bar (unstocked). Although the info provided in the room says you can hire a safe, my room was complete with a safety deposit box which you could lock digitally. The balcony had a wooden table and two chairs.

The food is quite good and you’ll never go hungry and even the toaster at breakfast usually works. For those on H/B the cost of drinks is quite expensive, 3 dinar for a coffee and 14 dinar for a gin or vodka and tonic (local brands) or more for imported. Much to my surprise they didn’t have fresh orange juice and the ‘squash’ was 3 dinar, though you could get freshly squeezed orange almost anywhere for between 2.5/3.5 dinars.

You do not have a dedicated table in the restaurant which means you don’t have your own waiter, so unless you are having drinks with your meal there is no need to tip. Staff are pleasant but not particularly friendly though my little chamber maid was lovely.

Smoking is only allowed in the 2 bars, one of which is only open in the evenings and the other which invariably has the TV on full blast with either football or pop which appears to be more for the locals than the paying guests.

There was no actual entertainment but on a few evenings there was music in one of the bars. With few guests the hotel lacked atmosphere but unfortunately this seems to be true of many places in Tunisia at present, though I heard that a couple of other hotels were fuller.

The whole hotel is in dire need of refurbishment but is kept clean, as are the grounds, which go right down to the beach. The toilets always smelled fresh and had adequate supplies of toilet paper, soap and paper towels as well as the usual air hand-dryer

To sum up, I wouldn’t mind staying there again though it wouldn’t be my first choice.

  • Stayed November 2012, traveled solo
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Helpful?
4 Thank Aslemma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 10, 2012 via mobile

I was put here on a business trip - and maybe it was the time of year (November), but this hotel really is shabby, with no atmosphere and really poor food. It's also a long way from the centre of Tunis. The rooms, while clean, are shoddy - holes in carpet, locking system doesn't work properly, no plugs for chargers etc. The reception is tacky, breakfast is awful and re restaurant has no choice. As I say, this could have been due to off season - but the hotel seemed busy enough. On the plus side, the staff were helpful and nice. The prices aren't that reasonable in comparison to other local hotels either.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SamDubberley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 28, 2012

Really liked the Hotel however the large bedroom was "tired" with the grouting in the bathroom being desperatly in need of re-doing. Loved the fact the loo is in it's own room within the bedroom. The towells and net curtain were a very very strange shade of grey and need a good dose of Persil or bleech - slightly off putting. Fridge in the room was welcomed so kept my water cold. No tea/coffee facilities. Magnetic card entry which maybe a good idea BUT had to go back to reception a couple of times to have it "re-charged" as our courier callled it, they tried to blame the fact I had a mobile phone in the same bag as the "key". The entertainment providerd by the Hotel staff was so awful it was funny (at least they tried!!) I could hear the entertainment from the next door hotel but fortunatly it all stopped at 11.30pm. Food was more tasty than it looked.

  • Stayed October 2012, traveled with friends
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Helpful?
1 Thank PoshtravellerJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed October 19, 2012

l
Mywife and I stayed in Orient Palace hotel in Oct 2012 as part of a Saga tour and couldn't fault the excellent polite staff. That was not our first trip to Tunisia and we enjoyed our stay there. I'll rate the hotel 4 star and not 5 simply our bathroom could have done with some improvement.
We found the food excellent. One downside noise from the entertainment in adjoning hotel

Room Tip: Rooms at left end as you look at hotel very noisy from next hotel
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
5 Thank oldboyIpswich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 6, 2012

My friend and I arrived in this hotel a week ago and I could not give praise enough. We are friendly and bubbly and because they have to put up with so many miserable people who can't wait to complain - we were a refreshing relief and when we treated them with the respect that they deserved they were the most friendly and helpful people!!

Our rooms were amazing and cleaned each day!

The animation team - so funny and friendly !!

The hotel made such an effort with the food - considering the different tastes they have to cater for.

They have their own pastry chef !!

Massage - amazing (and that is coming from a masseuse).

Pool and gardens - amazing !!

Foyer - Amazing !!!

Beach - well - if I ever stop laughing at the photos that will be a start (uploading soon!!!!) Beautiful sand, sea - clear and lots of fun to be had on the jet ski's etc, etc etc..

Money - everything great value compared with this Country.

Local area - great efforts being put in to improve the area !!!

Thank you so Much Oriental Palace and see you soon !!!!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank TracyAnnHamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Orient Palace Hotel

Property: Orient Palace Hotel
Address: Boulevard 14 Janvier, Sousse 4051, Tunisia
Location: Tunisia > Sousse Governorate > Sousse
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Luxury Hotel in Sousse
#12 Spa Hotel in Sousse
#16 On the Beach Hotel in Sousse
Price Range (Based on Average Rates): $
Hotel Class:4 star — Orient Palace Hotel 4*
Number of rooms: 263
Official Description (provided by the hotel):
We have the great pleasure to invite you to discover our Hotel Orient Palace Resort & Spa, located on a beautiful sandy beach, 3 km from the famous Port Kantaoui, and 05 km from the center of Sousse, close to entertainment centers, and larger shopping centers ... ... more   less 
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Also Known As:
Hotel Orient Palace
Orient Palace Sousse

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