One problem with websites such as this is that you never know the tastes and expectations of those writing the reviews. Clearly the variations in reviews for this hotel are due to objective judgements based on the kind of holiday experience each writer wants. I will therefore start by puttng this review into context.
My husband and I are experienced travellers who regularly stay in four star hotels, so we know the standard to expect. We prefer quiet locations with pretty gardens, where we can relax in peace. If this is the sort of holiday you want, then this hotel is definitely not for you.
On the positive side, the staff in the restaurant and snack bar are excellent, as are the domestic staff. The gardens are beautiful and the hotel and grounds are clean and well kept. The food is fine.
On the negative side are the standard of accommodation and facilities in the rooms, the reception's staff's willingness to attend to individual, rather than collective needs and the entertainment team.
First the rooms: the facilities are definitely not four star. The quality of the sheets is poor, being very thin with holes and tears, and the pillows appalling. The temperature of the shower fluctuated from scalding to freezing regularly during each shower and the only accessories were soap, bath foam and shampoo. No shower cap, no tissues etc.
There was no fridge in the room, neither was there a safe. The system of safety deposit boxes is tedious and time consuming and the boxes themselves too small to get in anything other than money and passports.
The entertainment team "Animation" are, indeed, very active. They work on the assumption that all guests want their taste in loud, lively music with a strong base beat. As most of the entertainment takes place in public areas, i.e. the gardens, beach and reception area, guests are subjected to it wherever they are in the building - and having a sea-view room is a definite disadvantage in this respect! The recreational facilties and equipment is old, poor quality and tacky.
As for the reception staff we were unimpressed. For example, when we asked about the music from the beach we were told that we only had to ask and it would be turned down. During the first week it increased in volume. We asked, but nothing was done. It was not until the third request, with the rep present, that the volume decreased. The last two days were a blessed relief!
We have been to Tunisia twice before and were really looking forward to this visit. We left wondering whether we would consider holidaying there again.
We hope this has helped you decide whether this hotel is for you or not.
- Official Description (provided by the hotel):
- Marhaba BeachLocated in Sousse and 3 km away from Port El Kantaoui resort, between the white sands and crystal clear waters of the Mediterranean Sea, the Marhaba Beach has been created in the 80’s.His creators have established a contemporary and Moorish interiors of some suites … An ideal place for soaking up the sun of Tunisia and to relax on the beach, and the advantage of having nearest a new Thalassotherapy center : Les Neréides. ... more less
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- Also Known As:
- Marhaba Beach Sousse