This is a nice hotel and our room was nice (room 1158), and was cleaned daily by friendly maids. All of the staff were friendly and the service was great apart from one waiter who seemed to have an attitude problem but we asked to be seated elsewhere and we were moved straight away. No one else appeared to have a problem with him though.
The food was nice with a good variety. Breakfast was buffet with two live stations, one doing pancakes and one doing omelettes and fried eggs. The restaurant in the Marhaba Hotel has a coffee machine which provides a much nicer cup off coffee than the stuff served in the pots. Every day we had lunch by three pool. This was also buffet with a live barbecue station serving a different thing every day, the buffet provided a good selection. Dinner was a buffet with a live pasta and sauce station, and a live station which was different every day.
The bar service was excellent at all times but some areas, particularly the pool bar and the Neptune's pool bar could have done with an additional bartender at times, as the wait was quite long when it got busy and the poor bartenders were rushed off their feet. There is a good selection in the all inclusive drinks options including lager, red, white, and rose wines, vodka, gin, whiskey, various cocktails, and soft sinks. If you wanted doubles, no ice, more ice or whatever you just had to ask.
The pool areas were nice with plenty of loungers which can be reserved by putting a towel on. One day there were no loungers left so we just asked a member of staff to get more and they obliged within about ten minutes. All inclusive bar service started at 9 and ended at midnight.
The animation team were very good, very friendly, walked around chatting to people, tried to include everyone but took no for an answer. The evening entertainment was fun and entertaining.
The grounds looked to be a bit of a work in progress while we were there, but were not unpleasant and improved as the week went on.
The Thomas Cook rep, Marina, was very informative, however did have a couple of issues with her. Firstly, she introduced our group to a Tunisian man who she vouched for and who was willing to take anyone who wanted to on a free trip around the Medina. We signed up for this but the trip turned out to include a journey out of the resort area to a carpet shop where we didn't want to go and had to sit around for about an hour while the rest of our group were being gently coerced into buying carpets. Secondly, she told us that the people who were walking around the hotel grounds getting people to sign up for trips were dodgy. We signed up for the Pirate ship trip with one of them and it was great. We got it for £10 each, but the TC rep wanted about double that amount. We ended up on the biggest and best of the ships, The Hannibal, there were photos with the 'pirates' which offered for sale later, but a polite 'no' was enough if you didn't want to buy anything, The drinks were 7 dinar £2.70) but all of the food was included in the price. There was swimming in the sea and a great Fakir show including beds of nails and laying on broken glass. All in all well worth a tenner!
Overall this holiday was great with plenty of everything for everyone. Don't expect 5 star anything because you are not paying for that level and be prepared to make compromises on what you will be eating because it's likely to be a bit different to what you are used to as they have to cater for all nationalities and tastes.
The area around this hotel has some great shops, restaurants, and bars that stayed open pretty late.
The beach area has a bar serving soft drinks, plenty of loungers and a roped off area to keep the hawkers away.
Most of the sellers in the street will leave you alone after a polite no but some do need to be told twice, and the occasional one will be rude. The sellers in the Medina are very pushy, but it is a shopping area and so they assume people are there to buy stuff.
I would recommend this hotel and this resort to anyone.
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA so you can book your Hotel Marhaba Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marhaba Hotel Sousse
- Marhaba Sousse
- Marhaba Club