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“Beautiful hotel, perfect for a holiday”
Review of Riadh Palms Hotel

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Riadh Palms Hotel
Ranked #10 of 36 Hotels in Sousse
Reviewed March 2, 2013

We spent 10 days in this hotel and it was such good value for money. With a private beach, hotel pool, bar, activities, you're simply spoilt for choice, as you are with the food. Breakfast was always lovely. Lunch and dinner can get crowded so be sure to go down early!
The room views were amazing. As we had booked to separate rooms for 3 people, they upgraded us to a suite :)
Loved it here and will definitely be returning!

  • Stayed: September 2012, traveled with family
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9  Thank Sarah I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Guest Relations Manager at Riadh Palms Hotel, responded to this reviewResponded yesterday

Thank you for your positive review and for taking the time to give us your impressions. Hotel Riadh Palms team is working hard to provide a memorable experience to all our guests. Your recognition encourage us to continue this effort. We hope to see you soon among us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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909 - 915 of 2,659 reviews

Reviewed February 27, 2013

Hotel was bad, did not like food and bad smell in toilet. And was not good drink as weel, bad water, we been very ill, it was the worse holiday ever.But location was very nice, and we met some fantastic people over there. But I would not come back there again.

  • Stayed: August 2012, traveled with family
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2  Thank Woman-pl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Guest Relations Manager at Riadh Palms Hotel, responded to this reviewResponded November 18, 2017

We apologize for any inconvenience you may have felt during your stay. All the hotel staff is working hard in order to offer a pleasant stay to all our guests. We take your comments seriously and we will make the necessary adjustments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

We came here in November last year for 9 nights all inclusive. When I booked the hotel I specifically requested a sea view room with a balcolny, and this cost us £30 extra which was 100% worth the money considering the phenominal view we got of the beach and coastline, not to mention the peace and quiet of being on this side of the resort.

I have been to Tunisia many times, and was fully aware of what to expect from the resorts, compared to the "real Tunisia", however, my fiance had never been to this kind of country and was quite taken aback by the almost third world state of resident Tunisia compared to the luxury of the tourists resorts there. If you like a holiday where you can get up to lots of activities, without the supervision of resort staff, then do not choose to go somewhere like this. The resorts are out of this world, but when you wander out of them unaccompanied you can end up having quite a scay experience. Tunisia is best appreciated as a relaxing, resort based holiday destination. This has been my experience in both Hammamet and Sousse. If you are a young female tourist, particularly with fair hair like me, get used to being approached constantly by Tunisian men. On every occassion I have been to Tunisia I have been followed around by men, some of whom can be quite full on. One day walking through Sousse a man approached my fiance and I and started to speak to us, however, this quickly deteriorated into him asking my fiance if he could "spend some time" with me. When my fiance said no and started to pull me away from the man he started shouting threats to us and becoming agressive. Please know that not all Tunisian men are like this, but some can be so please be aware, particularly if you are travelling as a couple.

All Tunisian destinations are heavily reliant upon tourism, so you get a lot of shop vendors in the street, joking around and trying to get you into their shops. Take this with a pinch of salt and joke back. The culture is amazing and there are some gorgeouos buildings in Sousse. If you can wander around without being fussed over too much then do so, Tunisia really is a gorgeous country

The hotel itself is gorgeous. It is vast though with 600 rooms. We went out of season and it was quiet so we received amazing service from staff who couldn't do enough for us.The weather was amazing, so hot for November! The hotel rooms are spacious and clean with good maids service, and the restaurant is also great with lovely food and plenty of choices, for every meal. The bar staff in the hotel and at the poolside bar were great, they loved to joke around with you. The only 2 points for consideration of the hotel management I would say are 1. the ferral cats hanging around in the gardens outside the restaurant at meal times (we were told by other tourists that this was because the hotel chefs would feed them left overs from meal times) and 2. the night time entertainment out of season is non existent. We were happy to sit outside on the patio and enjoy our drinks until they closed the bar at 11pm, when we used to go back to our room and sit on the balcolny for a few drinks we used to buy for this purpose at a shop near the resort, but the resort nightclub was never open, and there was no music or anything at night.

I will continue to visit Tunisia because I love it there, and we are always treated like kings and queens when we visit. We particularly love Tunisian resorts, which make English ones look like shanti towns!

Room Tip: Always choose a room with a sea view, from floor 4 upwards
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  • Stayed: November 2012, traveled as a couple
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8  Thank TheHepworths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Guest Relations Manager at Riadh Palms Hotel, responded to this reviewResponded yesterday

Thank you for your positive review and for taking the time to give us your impressions. Hotel Riadh Palms team is working hard to provide a memorable experience to all our guests. Your recognition encourage us to continue this effort. We hope to see you soon among us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2013

My husband and I have just come back from a week at the Riadh Palms and have to say that overall, we had a really good time. The hotel itself is huge - 600 rooms (although you get to know the staff quickly and it's surprising how quickly they get to know you!). As it is still winter we weren't expecting hot sunshine. However, for the first 3 days it was bitterly cold. It did get warmer and on the last 2 days we could see why other people have commented that getting a sunbed is a problem. Even at this time of year, choice around the actual pool was limited.
The hotel is very clean and the rooms are a reasonable size. We changed from a city view (interesting but very noisy) to a sea view. However, as we were on the first floor we couldn't see much of the sea. I'd definitely recommend booking a sea view above level 2 for best views.
There was a good variety of food at lunch and dinner although as a vegetarian, my choices were more limited. There were always plenty of vegetables on offer together with soup and salad but not much in the way of actual veggie dishes. I certainly didn't go hungry though!
By far the worst part of our experience had to be the evening entertainment (or distinct lack of it!). The hotel has a beautiful nightclub but it wasn't open. Entertainment consisted of a guy on a keyboard playing music in keeping with the majority of the hotel's clientelle who were mostly elderly. I've never seen so many zimmer frames in one place! It appears that many pensioners stay there for weeks at a time in the winter.
There is a lovely kids' club, pool and play area so the hotel obviously caters for younger people and I'm sure it will be completely different in the Summer.
The beach is lovely - very big with soft white sand and blue sea. The walk up to Sousse town is nice but if you venture behind the hotels and tourist area, the town is really dirty and horrible. We visited the Medina but were very disappointed with it. We went to Morocco last year and visited Marakesh and Essouria and their Medina's were amazing - like stepping back into biblical times. However, Sousse was full of traders selling knock off Adidas track suits and fake designer clothing. Very westernised and quite disappointing.
Don't get conned by local people (especially on the beach) who claim to recognise you from the hotel. They tell you they work there then suck you in by being friendly before trying to get you to buy stuff from their friends' shops! Or they give you a bottle of coke or a necklace as a 'gift' and protest that they don't want any money but when you accept and thank them, they ask for money for their kids or to buy a coffee!
Overall we did enjoy our holiday and to be fair, for the price we paid we have nothing to grumble about! Five star it's not, but it certainly offers good value for money.

Room Tip: Choose a sea view room. It's well worth paying a little extra. Bring your own mug for tea and c...
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  • Stayed: February 2013, traveled as a couple
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5  Thank lynnmorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Guest Relations Manager at Riadh Palms Hotel, responded to this reviewResponded yesterday

Thank you for your positive review and for taking the time to give us your impressions. Hotel Riadh Palms team is working hard to provide a memorable experience to all our guests. Your recognition encourage us to continue this effort. We hope to see you soon among us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2013

One week in Feb. all inclusive. Room 218 overlooking a roof with the sea in the distance. A high floor would be best. Weather quite cold & windy, no sitting out on the balcony of an evening. Food quite good but hotel very busy & buffet like ant trails. Drinks easy to get, draught beer in half pint jugs, as much wine as you want but the Gin had little taste, Mayfair brand. Went across to the tej Marhaba & bought proper gin & Schweppes. Not many English speaking guests and NO quiet corner in the public areas. Loud babbel of voices & continuous Musak over & over. Would not return.

  • Stayed: February 2013, traveled solo
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Thank sousse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2013

When i go on holiday i am not a fussy person, but this hotel is very dated. Food was good ( good job or i would have caught the next plane home ). Before i went i upgraded to a larger room, mm wonder what the small rooms are like. Beds were hard, old furniture, and bathroom not clean. some of the hotel staff were pleasant but not all of them. Entertainment was sparse and again dated. as it was february rooms were cold with air con not working. Had to wear a coat most of the time inside hotel. Don`t think i would return to this hotel, unless it had a complete refurb. Best thing was the spa and massage, lovely girls always ready for a laugh. The dining hall is a complete joke, you are supposed to sit at the same table all the time and leave cards with your details on the table. It dosen`t work. We never sat at the same table twice. !st come first served is my motto, and sit where you want.

Room Tip: Please read reviews before booking
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  • Stayed: February 2013, traveled as a couple
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Thank LEXSYLYN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

We had booked for 4 night and we had an issue as my partner is Tunisia and we had to pay a suppliment of 40tnd per night,
This meant we had to pay for 2 rooms
Achref on reception tried to embarass us as we were not married and wanting to occupy a double room,
We tried to pay for 1 night as we were planning top move to another hotel but He INSISTED we pay the 160tnd before he would allow us to book in,
I requested a double bed, which he then informed me he gave to another guest as he thought i was moving hotels,
I complained to the manager, who apologised and told us we could have just paid for 1 night,
Achref then accused me of trying to get him the sack,and was clearly very angry we complained,
We since found out other guests made complaints about his treatment to them,
would NEVER stay here again,
The food was of poor quality and was repetative,
this hotel caters mainly for German and Russian Guests,There wasnt 1 English TV Channel.
This hotel deserves 2 stars Definately not 4 stars as advertised,

  • Stayed: February 2013, traveled as a couple
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2  Thank LanaLondon24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riadh Palms Hotel

Address: Avenue du 14 Janvier, Sousse 4000, Tunisia
Location: Tunisia > Sousse Governorate > Sousse
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Sousse
#7 Spa Hotel in Sousse
#8 On the Beach Hotel in Sousse
#8 Luxury Hotel in Sousse
Price Range: $25 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Riadh Palms Hotel 4*
Number of rooms: 650
Official Description (provided by the hotel):
Set among a realm of palm trees right on the edge of the most beautiful beaches in Tunisia, the Riadh Palms is located at the heart of Sousse. It is a 4 star-hotel where tradition, luxury and technology all come together to create a relaxed atmosphere.In order to make the most out of your holiday, many services and facilities are at your reach: a heated indoor pool and a large exterior pool, a sauna, a fitness center, a Spa center, a beauty salon, restaurants, bars with one near the pool & beach, a snack bar, a coffee and tea lounge, a night-club and a shopping gallery. ... more   less 
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Also Known As:
Riadh Palms Sousse
Riadh Palms Tunisia

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