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“Worst hotel out of the 3 on the complex” 2 of 5 bubbles
Review of Hotel Marhaba

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Hotel Marhaba
Ranked #8 of 35 Hotels in Sousse
Bradford, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Worst hotel out of the 3 on the complex”
2 of 5 bubbles Reviewed July 14, 2013

There are 3 hotels in this complex. Marhaba Beach, Marhaba Club, and the Marhaba - We stayed in the Marhaba. The Marharba Beach and Club are both really nice hotels, with good facilities, good entertainment and a good selection of drinks at the bar. The MARHABA however, was not. The only drinks available were vodka, martini and gin and the vodka was definitely watered down. The cocktails were like drinking pop, and coffee was only available at one bar, when the machine actually worked. The rooms were of very basic quality, and the maids came into your room 3 times a day (once to take the towels, once to clean the room, and once to replace towels). The hotel does not cater for English and the guests were mainly German and Russian. We had to pay for a decent alcoholic drink, until we realised on day 4, that the best alcohol 'Boukha' was hidden and only available on request - Yes we made the most of it from then onwards and did share this with other guests in the hotel. The entertainment was the same every single day, although the animations team did work very hard. The food was of poor quality, and was mainly Tunisian, Russian and German dishes. They did have an English night but the food was very bland, and was more Asian (with no taste at all) than English. Pizza and chips were served every day and fresh fish was on the menu each day too. The only meats served were turkey and liver, and were just cooked a different way each time. Some of the staff were really friendly and couldn't do enough for you, whereas the other staff members made you feel like you were inconveniencing them by even asking for a drink! Also as Ramadam started on our last day - The bars and everything shut down for about half hour as soon as the sun went down, so you couldn't even get a drink or any service.

The locals are hard work, and are very pushy and aggressive and very leary, especially outside of the complex - Definitely not a place for single women to go as you do not feel safe out of the complex.

We would not go back to this Hotel, and would recommend to anyone looking at this hotel, to book into the Marhaba Beach or Club for an all round better experience - But do check your booking information, as we actually booked the Marhaba Club through onthebeach.com but were put up in the Marhaba, hence our disappointment.

Room Tip: Stay at the Marhaba Beach or Marhaba Club, they are much better hotels.
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank mistique73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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962 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (292)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Slovak first
  • Swedish first
  • Any
English first
purley surrey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 14, 2013

hi ive just came back from holiday 28th to 12th july very hot hotel was lovely and clean ,beds changed everyday and clean towels,staff friendle.food good but after 2 weeks fanced a changed cakes were great ,if you go to marharba club pool you get toasted rolls and pancakes for lunch also beach food was great .tip the pool man he get you same bed everyday.tip waiters they got our drinks everyday too.quad biking was freat fun.and amination team work so hard we tiped them at end of holiday lots to do for kids was wet by pool so be careful as i nearly fell over got slides in pool great to.sluch puppies for kids coke and lemonade was bit flat so drank sluch a lot ask for ice or they wont give you.will go back great holiday great valaue for money went outside hotel people didnt hassle me .as was worried by reviews would reconmend,

Room Tip: we had room 1 right near reception
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  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank pinkyspecial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansfield
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 14, 2013

After spending two weeks at this resort its safe to say I did not want to return home! Amazing location, friendly staff, fantastuv daytime entertainment provided by the animation team, never a dull moment. My one and only criticism is the small choice of food, however the quality was good, I love thefact there are a choice of slides in the complex and the private beach has gorgeous white sand. Already booked for next yeyear! Would recommend to all!

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jordan c C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belfast
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed July 12, 2013

Had an excellent holiday loads of activities and the animation team were excellent with all the kids ...We were 2 adults 2 older teenagers and 3 kids under 6 our room was excellent in the older bit rooms 149 and 150 they were connecting and very clean and functional. ideal place for an in resort all inclusive holiday non stop activities going on all day ...entertainment at night wasn't great but it was ok ... you get free wifi in reception which kids enjoyed. The all inclusive was good bottle water at night from reception bar ..ice cream by the pool all afternoon and plenty of snacks in afternoon plus you can use facilities at marahba club too... I would definitely go back here after 2 weeks we felt we could have stayed longer.

Room Tip: don't listen to everyone about the new refurb rooms ours was perfectly adequate clean and functi...
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  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank lesley m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed July 11, 2013

The reception area of the Marhaba Hotel is lovely clean and bright with an outside balcony, check in getting safe keys and exchanging money took about 5 minutes excellent service.

The all inclusive menus was okay always find something but as usual A I that you find in most hotels, dinning room clean white being the dominant colour, I did think one of the chefs that cooked the omelettes in the morning needed to change his uniform it looked a bit grubby.

The beach was lovely soft sand, the sea had big waves most of the time and you are limited to how far you can swim out because of the water sports near by. Water sports included banana boats para gliding, jet skis all to be paid for.
Snacks available on the beach from about 12 30 pm till 5 pm ish.

The Marhaba beach has its own pool and this is where the entertainment takes place during the day and evening you can also use the pool at the Marhaba club which is much quieter you can also have snacks and drinks at this pool.

There is a large indoor pool which is very pleasant also gym and you can have, sauna, facials massages at reasonable cost.

There is also another hotel in the grounds the Marhaba Beach which I believe is a 5 star hotel some people say you can use facilities others say you cannot I was told I could not use a sunbed there.

This was my first time to Tunisia, I enjoyed it but think I would try another hotel but this is good if you can get a good price.

The main thing that lets the hotel down is the unkempt areas that look very untidy a very sad neglected crazy golf area that the path is uneven full of rubbish it either needs to be demolished or reinstated to its former glory, there were several neglected areas around the hotel grounds I do think these areas need attention.

The road outside the hotel is extremely busy with traffic, taxis are cheap but I used the noddy train that stops when you request it too fun and you see more.

The airport is clean and tidy and the transfer took about 30 to 45 minutes but this depends on how many hotels it stops out before yours.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank sue f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangor, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed July 11, 2013

Me and my husband stayed in this hotel from 23 june til 7 july . This was our 6th time to tunisia and 6th visit to the Marhaba hotel . The fact that we keep going back to this hotel says it all , and i cant understand why people can write such bad reviews when the hotel staff goes out of there way to make your stay a good one . yes a little tip helps but you must remember where you are and how different life is out there compared to the uk.
An example of a tip we would give 1 dinar each day to the sun bed man (which is about 40p) he will but your sun bed out for you every day , how this guy remembers where everybody sits is a mystery but the tip is worth it knowing you will get your spot by the pool .
Animation team once again made our holiday a good one playing french boules each day with bobo and fifi we loved , The animation team is a huge credit to the hotel marhaba . They work very long days but always have a smile on there faces .
Food plenty of and a good choice to choose from .
we stayed in one of the old room (129) nothing wrong with it at all it was clean and comfortable what more do you need .
If you want to go out and about use the noddy train stops outisde hotel and is 3.5 dinars each return cheaper than a taxi of only 2 of you .
I would recommend this hotel to anybody and is already planning our 7th visit.
Thanks again Hotel marhaba for a great holiday :)

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank welshlady1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 8, 2013 via mobile

The rank in which this hotel is wrong, should be way much higher, the hotel is flauntless, rooms are cleaned every single day with maids always smiling & saying good morning. Considering the staff are on such a low wage they are great, with tips the service gets even better!
The hotel is 5minures away from sousse & 10 from port el kantoui which are both great for shopping. Hopefully going back in October!
Great work marhaba!

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank MalibuYoungBuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Marhaba

Property: Hotel Marhaba
Address: 2011 Boulevard 14 Janvier | Zone Touristique, Sousse 4000, Tunisia
Location: Tunisia > Sousse Governorate > Sousse
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #8 of 35 Hotels in Sousse
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Marhaba 4*
Number of rooms: 734
Official Description (provided by the hotel):
Classe 4 etoiles et faisant parti du Marhaba Resorts, reference par la prestigieuse chaine Marhaba Hotels, le Marhaba Club est entierement dedie a anticiper vos besoins et satisfaire vos attentes. Situe au coeur de la zone touristique de la ville de Sousse, a : 10 mn du centre ville de Sousse, 10 mn du Port el Kantaoui et du terrain de Golf, 20 minutes de l'aeroport de Skanes-Monastir, 40 minutes de l'aeroport d'Enfidha et a 90 minutes de l'aeroport de Tunis-Carthage ... more   less 
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