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“Not worth five stars!”

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Moevenpick Resort & Marine Spa Sousse
Ranked #2 of 35 Hotels in Sousse
Certificate of Excellence
Tunis, Tunisia
Level Contributor
147 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Not worth five stars!”
4 of 5 bubbles Reviewed August 11, 2013

The hotel looks fantastic and there are many great elements to it, including its position right by the sea, the three pools, the kids' club, and the food, especially in the Japanese and Spanish restaurants was very good (though I agree with those who say that there are not enough staff on duty to clear tables etc.) But appearances can be deceptive and the devil is in the detail. Staff on the check-in desk should learn to smile - the one who greeted us was almost surly. Water pressure in our bathroom was poor so showers were a hit and miss affair. The hotel seemed to run out of ice cream before lunch every day. There was sand in the pools. These may seem minor points but this is an expensive five star hotel. I expect better.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Geoff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmaknine, Responsable relations publiques at Moevenpick Resort & Marine Spa Sousse, responded to this review, August 14, 2013
Dear Guest,

Thank you for sparing the time to review and comment your experience at the Mövenpick Resort & Marine Spa Sousse.

We are glad to hear that you globally enjoyed your stay, even though you are very right when you say that the devil lies in the smallest of details. We sincerely apologise for these shortcomings, all of which have been relayed to both our General Manager and the heads of departments concerned. We wish to reassure you that no effort will be spared to correct these issues and maintain our quality of service at a level that meets the expectations of our discerning guests.

We apologise again for the inconvenience. We thank you for your kindness and look forward to welcoming you again in our property.

Sincerely,

Mohamed Maknine
Assistant Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,943 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (257)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
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  • Any
English first
New Delhi, India
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 10, 2013

Typical Moevenpick high Class Beachhotel in Sousse, with a very friendly Service Staff there. As our Friends have been there already last Year, we followed their Advice and went also there. Friendly Check In and they also speak good english there.
The very good thing there was the Breakfast Choices and especially the good Coffee. Friendly Staff there too. Also we have to say, that there was a nice and friendly Atmosphere and we could relax good.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WesternsunDOS00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmaknine, Responsable relations publiques at Moevenpick Resort & Marine Spa Sousse, responded to this review, August 14, 2013
Dear Guest,

Thank you for sparing the time to review and comment your experience at the Mövenpick Resort & Marine Spa Sousse.

We are glad to hear that you enjoyed your stay. Your encouragements are much appreciated and we wish to reassure you that no effort will be spared to maintain our quality of service at a level that meets the expectations of our discerning guests.

We thank you again for your kindness and look forward to welcoming you again at our property.

Sincerely,

Mohamed Maknine
Assistant Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 10, 2013

I stayed at this hotel at the beginning of august. Unfortunately I have more negatives than positives to say about the hotel.

The good part: The hotel is very nice looking and probably the best looking in Sousse. The hotel was clean.

The bad part: I expected more from dinner. They have teenagers cooking fresh food with no cooking skills. The pizza was always burnt, the meat was always so hard, the dinner was repetitive every single night, not even a slight change. If you don't ask them directly they wont serve you drinks for dinner only occasionally. They barely had cutlery at the table when you started dinner. Just the overall service of the hotel is bad. Unless your constantly tipping then you will get service, so be prepared to walk around with your wallet every day.

If your a young couple forget about entertainment. They only have a guy singing every single night on the terrace. There is nothing to do there at night. Most people stare into their phones all night. Only go in groups if you want to have fun.The pools had sand in them, no one bothered to clean that every night. Overall when I book a five star hotel I expect service.

  • Stayed August 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Petey349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmaknine, Responsable relations publiques at Moevenpick Resort & Marine Spa Sousse, responded to this review, August 14, 2013
Dear Guest,

Thank you for your precious feedback and for taking the time to post your comments.

We regret learning that we unfortunately could not meet your expectations. We sincerely apologize for the inconveniences which you experienced during your last stay with us; these occurrences definitely do not reflect the standards you are to expect from a Mövenpick hotel. Your comments about food at the buffet restaurant have been relayed to both our Executive Chef and to the Food & Beverage Manager. Our pools are cleaned and sand is hoovered every day. In times of high occupancy however, it is normal to see sand accumulate throughout the day as guests come and go between the beach and pool areas. This is unfortunately a time when maintenance cannot be carried out, and we have to wait for the evening. We are sorry if you felt the pool was lacking cleanliness. Should you wish to discuss these issues in further details, please feel free to contact our management directly.

As a management team, we truly take your comments seriously and share them with our associates, so we may resolve any and all issues. Please rest assured that we will do our outmost in order to avoid a similar situation from happening again.

Again thank you for taking the time to share your feedback with us, which will help us in our ongoing efforts to improve our service.

Sincerely,

Mohamed Maknine
Assistant Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton Abbot, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 10, 2013

Having stayed at a Movenpick resort previously we were expecting similar quality and service.
Main problems are:-
Not enough staff in the restaurant. Not enough crockery and cutlery, waiting for tables to be made up.

Pool waiter works very hard but drinks end up in horrible white plastic cups by lunch time. (not enough plastic glasses or problems with washing up).

Very noisy night club to one side of the hotel. Ended up moving rooms at a cost to us after being upgraded?? If we had paid for our original rooms it was 40 dnr per room per night but we still had to pay 20 dnr per room per night. (We had three rooms)

Most staff are very pleasant, especially if you tip which most of them expect, especially around the pool area (life guards)for moving parasols extra.

We would have reservations about booking a Movenpick Resort in the future

Room Tip: We were originally given 6053,6054 and 6055. Sea view but next to night club. Moved to poolside vie...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larnerlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mmaknine, Responsable relations publiques at Moevenpick Resort & Marine Spa Sousse, responded to this review, August 14, 2013
Dear Guest,

Thank you for your precious feedback and for taking the time to post your comments.

We regret learning that we unfortunately could not meet your expectations. We sincerely apologize for the inconveniences which unfortunately you experienced during your last stay with us; these occurrences definitely do not reflect the standards you are to expect from a Mövenpick hotel. Your comments about our F&B operation, both at the restaurant and around the pool, will be passed on to the relevant managers. As for the nightclub in the neighbouring hotel, this is an issue on which we are trying to act though it is not within our jurisdiction. Should you wish to discuss these issues in further details, please feel free to contact our management directly.

As a management team, we truly take your comments seriously and share them with our associates, so we may resolve any and all issues. Please rest assured that we will do our outmost in order to avoid a similar situation from happening again.

Again thank you for taking the time to share your feedback with us, which will help us in our ongoing efforts to improve our service.

Sincerely,

Mohamed Maknine
Assistant Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 9, 2013

We enjoyed a week at this hotel and had a fantastic time. Unlike many hotels, this resort really is 5*! The service was brilliant, particularly the friendly guy with the sun hat that brings you drinks by the pool throughout the day. He always has a huge smile on his face and remembers what you like to drink! The lifeguards around the pool and beach area are also lovely and help you with anything. We stayed all-inclusive and would definitely recommend. The variety of fresh juices and cocktails are great and the food is also very good. From my experience of staying in hotels around the world the only thing nice that you can count on is the breakfast but in this hotel breakfast, lunch and dinner was really good and there was a wide variety of options. Anything from pizza, pasta and paninis to tuna steak, fresh fish and tapas, and much more.The hotel itself is beautiful, it looks just like it does in the photos, if not better! We had a standard room and it was clean and spacious, with a mini bar and kettle. We went end of July/ August so everything was open e.g. beach bar (where you can get endless ice creams and great snack food) so would also recommend going during the summer season. The variety of water sports on the beach is also worth a mention, great fun and good prices. Overall this resort is excellent and I would recommend it to anyone going to Tunisia who are looking for a luxury hotel to chill out and enjoy the pool and beach. We will definitely be going back!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ELC88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 7, 2013

We enjoyed our stay already for the third time and as always it was excellent. Despite the Ramadan time and full hotel the staff was very helpful and friendly. Nice music entertainment in the evening on the big terrace :-)

Room Tip: room with a sea view
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jiri2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 5, 2013

When we arrived , we were welcomed with drinks and cold towels. We booked a double no-view room, but we got an upgrade when we got there to a semi sea-view. The staff was friendly, the food was good ( kinda repetitive). Be prepared to tip. We were told that in Tunis people live from the tips they are given, so if you want to be treated nicely, tip. The rooms were clean, nice and tidy. The pool area was also pretty nice. There is no entertainment, so it's pretty quiet in the night, although you are kept pretty entertained by the loud music from the hotel next door, which stops at about 10:30- 11:00. Overall, it was a nice experience
P.S If you go there, try the spa. It's truly amazing there

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank victorvilsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moevenpick Resort & Marine Spa Sousse

Property: Moevenpick Resort & Marine Spa Sousse
Address: Boulevard du 14 Janvier, Sousse 4031, Tunisia
Phone Number:
Location: Tunisia > Sousse Governorate > Sousse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Sousse
#2 Luxury Hotel in Sousse
#2 Romantic Hotel in Sousse
#4 Family Hotel in Sousse
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Moevenpick Resort & Marine Spa Sousse 5*
Number of rooms: 618
Official Description (provided by the hotel):
LOCATION The Movenpick Resort & Marine Spa Sousse is located at the entertainment heart of Sousse, and just minutes away from the city centre. Opened in April 2010, this luxury 5 star resort is the first International chain resort in the city of Sousse. The hotel comprises of 618 rooms and suites of various categories. Sousse is Tunisia’s third largest city, and an important industrial and commercial centre on the eastern coast. Sousse is located 135 km south of Tunis, 20 km north of Monastir airport, and just 40 km south of Enfidha airport. In addition to being the Sahel region’s economic heart, Sousse is also a major tourist resort area, offering a wide choice of restaurant and entertainment options. ACCOMMODATION A total of 618 rooms and suites, well equipped with flat screen LCD TV, direct dial telephones, mini bars, safe deposit boxes, coffee and tea-making facilities and individually controllable air conditioning and heating. All rooms are granted free access to the underground car park, the gym and the outdoor swimming pools. Non-smoking rooms are available, as well as connecting rooms for families with children. Two rooms are customized for the disabled. The top floor is also known as the Executive floor, offering complimentary Internet access and other services for the discerning business guest. DINING & ENTERTAINMENT The Movenpick Resort & Marine Spa Sousse offers a diversity of cuisines from around the world to tantalize your taste buds; enjoy show cooking and international buffets at Mosaique, indulge in Sushi and Teppanyaki from Japan at Sendai, sample authentic Spanish cuisine at Tapeo or enjoy a Mediterranean culinary experience at La Villa. And if it’s grill you favour, the Levant Grill & Jacuzzi is the ideal place to dine by the water’s edge. Watch the sun go down with a drink from a variety of bars such as the Breeze or First. Aga Cafe takes you back to the glorious days of the Ottoman Empire. And for a more lively end to the day, La Villa offers different atmospheres, ranging from the brandy and cigars of the Chimney Bar to the eased back elegance of the Onyx Lounge. SPORT & LEISURE With its 300-metre long sandy beach and a watersports base offering hobiecat sailboats, parascending and windsurfing, the Movenpick Resort & Marine Spa Sousse is the ideal sports and leisure resort. Other sport and leisure facilities also include beach volleyball, table tennis, sauna and fitness training. For golf enthusiasts, El Kantaoui golf course offers an 18-hole golf course in the immediate vicinity. A scuba diving club is also located nearby. Other amenities in the hotel include three outdoor swimming pools, one indoor/outdoor pool at the Marine Spa, the VIKs’ (Very Important Kids) house, a beauty salon, a boutique and business services. MARINE SPA Marine Spa is our unique interpretation of wellbeing: a full thalassotherapy centre combined with a large array of Spa treatments. Marine Spa welcomes both hotel and outside guests from 10.00 am till 10.00 pm daily, offering them a unique concept that gives its true meaning to wellness. Harnessing the power of natural marine ingredients, together with the latest innovations in product and treatment technology, we offer a complete package for all your spa and wellness needs. Under the guidance of our expert Spa therapists, we encourage our guests to actively participate in the selection and creation of a personalised spa programme. MEETINGS & EVENTS Perfection is our passion and Swiss hospitality our heritage. Movenpick Meetings & Events offers professional event management encapsulating the highest quality standards, creative cuisine and qualified, friendly service. You will find in Sousse this subtle alliance of efficiency and inspiration, of modernity and functionality, in each of our five meeting spaces. We offer one 629 sqm ballroom and four meeting rooms with daylight. All include state-of-the-art equipment and can be set up in a variety of styles. Need anything on the fly? Our dedicated Meetings & Events Concierge is there to cater for your needs and to ensure that your event is running smoothly. This enables you to focus your full attention on your meeting or event. Our excellent quality programme, Movenpick Meeting & Events, creates the optimal conditions to ensure that your meeting, banquet or business event will be a complete success. Your personal contact partner will take over the entire organization for you, ensuring highest quality service and attending to the individual needs of your guests. ... more   less 
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Also Known As:
Moevenpick Resort And Marine Spa Sousse
Moevenpick Resort & Marine Spa Sousse Hotel Sousse

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