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“Mostly very good - would recommend” 4 of 5 stars
Review of Moevenpick Resort & Marine Spa Sousse

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Moevenpick Resort & Marine Spa Sousse
Ranked #2 of 41 Hotels in Sousse
Certificate of Excellence
Hertfordshire
Level Contributor
115 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Mostly very good - would recommend”
4 of 5 stars Reviewed November 18, 2012

We spent 4 nights here in mid-October to relax after travelling round Tunisia for a week. Having stayed in 4 other hotels across the country I can safely say this was the best of the bunch by quite a way. The hotel building itself is attractively done, and our room which was just a standard side sea view room was a good size, with a sofa bed, additional chair, larger than king size bed and good size balcony. We had tea/coffee making facilities and plenty of wardrobe space. The bathroom was also a good size and nicely decorated. It was all cleaned to a good standard. The grounds are lovely - various swimming pools, a good length of private beach and plenty of sun loungers. We mainly ate in the buffet restaurant. Breakfast was very good - plenty of variety and choice. Dinner also had reasonable choice - as a vegetarian I did pretty well (not always easy in Tunisia) and there was always pizza available if all else failed. It was good to see some Tunisian dishes available too. My husband enjoyed some of the tunisian meat dishes and I loved the sweet couscous at breakfast. We had lunch in the Tapas restaurant on our final day. The food was lovely but service a bit slow although friendly. We also made use of the spa which overall has good facilities and if you have a treatment there you can stay and use the pool and the relaxation suites. Unfortunately the hammam wasn't working properly - but they gave us quite a discount off the price without us asking because my husband had specifically booked the hammam treatment. In general we found staff throughout to be pleasant and helpful. It's worth remembering that this is a country where even a small tip (a couple of dinar) goes a long way. At a current exchange rate of about 1 dinar being around 40p tipping is not going to break the bank. We left a tip for our room cleaner on the first morning and always came back to a beautifully clean and tidy room, had no problems with late cleaning, and were met with a smile and a wave when we bumped into her. The same goes for the restaurant. You'll keep the same table and therefore waiter if you eat in the main restaurant in the evening and a tip seemed to ensure drinks were delivered on time and with a smile and a chat. It's also worth remembering that the Tunisian hotel star rating system seems to equate to a star lower in Europe - so while this hotel calls itself 5 star if you expect UK/Europe 4 star standards you'll not be disappointed. English is spoken by most staff, but if you can manage any words of French or even Arabic you are likely to get a very friendly response. In terms of location the hotel is well placed. You can walk to the lovely medina in about 15 minutes. All in all I would definitely recommend this hotel.

Room Tip: Rooms facing onto the street will be noisy at times - it is quite busy. Try to get sea view or side...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank Pixie_dot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (252)
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  • English first
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English first
Oakland, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 9, 2012

I hope the U.S. State Department advisory is lifted soon. Tunisia was a wonderful place to visit. It is beautiful, has a fascinating history, diverse regions, and the people were very friendly! I wandered around a lot to escape from my tour group. I met so many educated people who just wanted opportunities like we have and liked Americans.

This hotel is beautiful, like the country. It was a little higher-end than I usually prefer when i travel to an "exotic" location, but could not help but enjoy this hotel. Wonderful pools, long beach out back (too cold and windy when we were there), views, lobby, etc. I'm generally not a shopper, but bought a leather jacket and purse in a hotel shop that have stood the test of time.

Sousse is a great place to visit. The medina is colorful (see my profile photo).

  • Stayed December 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Karen-Elias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed in a sea view room for a week from 20 to 27 October. This was a first visit to Tunisia but a fourth to different Movenpick properties. The hotel is new and in good shape. So full marks for an attractive property, nice rooms, good bathrooms and comfortable beds. The pools were lovely and as there weren't too many people staying that week, plenty of room for everyone.

The food as in all Movenpicks is generally good but never excellent. I found the Japanese sushi restaurant particularly disappointing. The buffet breakfast is good but the buffet dinner would not appeal more than once or twice in a week at most.

Room service did leave a little to be desired. We left the room at 10AM and returned after 3PM to find it had not been cleaned on one occassion. On day two I brought a loose shaving mirror to the attention of the room service person but it was never attended to. We also had a very dangerous 'exploding' kettle in the room. As the kettle came to the boil the lid popped up, instead of remaining tightly closed, and seriously threatened anyone near it. I asked reception to attend immediately to the problem and was assured they would. The next day I had to ask again. The towels in the rooms were of a poor quality which meant they had to be changed every day. Bed linen, however, was excellent.

The pool area was attractive, Kamel who served drinks there was excellent. My main gripe about the hotel is that it is regimented and guests expected to conform to hotel systems rather than the hotel delivering for guests. If there is senior management, I never saw them or heard from them. As this was our fourth Movenpick in five years I did ask at the hotel services desk if they had a loyalty scheme and was told no. That is very odd. .

Overall, having pointed out the flaws we did have an enjoyable week in a very nice property. One Tunisian Dinar is equal to about fifty cents (euro) and tipping staff is an important and cheap way of generating a little good will as is good manners. The tapas bar which has the same over regimented approach to customers and bookings that other reviewers have referred to does serve good food and when you get to know him, the head waiter / manager is very pleasant. I think it is a hotel systems issue rather than an issue with individual staff. Mysteriously absent senior managemnt could and should do better.

There is a really good French restaurant called l'escargot about five minutes walk down the road and that is truly super and has a lovely dining room.

Room Tip: sea view or pool view rooms are worth the small extra cost
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Gerard1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest, Hungary
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 5, 2012

My family and I just spent a wonderful week in this hotel (last days of Oct - beg Nov). We have 3 children, aged 3, 7 and 12, so we cheose 2 rooms next to each other. We paid for side sea view, and the first nice suprise was when at check-in the clerk gave us an upgrade to full sea view, on the 7th floor. He did that without prompting or any offers of a tip. Very nice touch, even considering that the hotel at that time was less than 50% full (end of season), but they could have still chosen to play the "game" and they did not. Grateful for that.
And the nice surprises did not end here. Pool area and garden are fantastic, well designed and very well maintained. Seaside is prefectly managed, too, no charge for loungers or towels, you just walk to the beach, choose a spot, and that's pretty much it. I loved the constant hotel security presence as well, even during this "off-season" period: there were always at least 2 guards constantly present and patrolling the beachfront, which is not only reassuring but very practical as well: once my 7-yr-old daughter was approached right by the sea by a vendor in a very much unsolicited manner, he even started to put on some scarf on my daughter in order to make a sale, I guess, and I just had to make a no-no wave with my hand to the guard, who was already closing in on the scene, and he shooed the man away immediately. These things make all the difference.
The watersports centre was also superb, prices vs European norm are lower, and the service is just as good. We did parasailing (my wife, and my 7-yr-old and my 12-yr-old daughters all tried it, with an instructor), for 40 dinars (cca 20 euros) per round; and jetski as well, with good and powerful machines. Loved it.
Hotel meals were good, though I missed bacon in the mornings and pork in general, but I guess I understand......... :)) We were on half-board, and when the parents were not so hungry, only the kids had a lunch, and the hotel staff were generous with the billing on those occasions (not sure if I want to elaborate on this, I do not want to get them in any trouble....).
Hotel room services: we were satisfied overall, some hiccups (no new bottle of water on one or two days, sometimes the rooms were done late in the afternoon), but they were minor mishaps. Whenever we had a special request (eg for a new box of tissues, or for getting the lightbulb on the terrace replaced) they were attended to very quickly.
Optional trips: we went for the dolphin show combined with the zoo trip, for the sake of the kids, but we thoroughly enjoyed it ourselves as well. The 2-day Sahara trip was also very attractive, but we did not do it because it would have been too demanding on our 3-yr-old. We also visited the Museum of Sousse, with its fantastic collection of antique mosaics, I recommend that wholeheartedly to anyone who is interested in the cultural heritage of the country as well.
Only negative was the breakfast on departure: hotel brochure said breakfast is available from 3:30 am, and unfortunately we had to make use of that when we left (bus came to hotel at 3:55 am....), so we all woke up very early, left the rooms, and showed up at restaurant at 3:30 sharp, but pratically nothing was available, except a few baguettes of bread and some jams, and just a few minutes before the bus left, we managed to get some coffee.
Otherwise this was a perfect vacation, we all had a great time, and I am sure to return here if we go to Tunesia again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Balf1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen,Scotland
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed November 4, 2012

‘Pick’ of the Bunch

Its big but its good. Driving up to the door of the Movenpick Sousse is like arriving at the threshold of an Egyptian temple but behind the awesome façade lies a smiling welcome and an array of luxuries – huge leisure pool and warm sea-water pool, tall swaying palms and,beyond, the beach with soft pale sand the texture of light muscovados sugar. Staff make every effort to met your requests. Ahmed, the exceptional restaurant manager, strives to ensure a delicious dining experience. Appetite was pleasantly assuaged by the gargantuan evening buffet and breakfast was a treat with fresh orange juice, fruit and eggs cooked to order. We also enjoyed the Spanish menu at the intimate Tapeo restaurant.
Around the pool, Kamal covered the extensive pool area serving drinks with a beaming smile under his straw hat – try semaphore signals to catch his attention!
The October weather was comfortable even in the evenings – sunny enough with a couple of days of thunderstorms in the two weeks. Taxis were readily accessible on the main road in front of the hotel for visits to the medina/souk in central Sousse or to Port el Kantaoui with its attractive marina.
We find the key to a successful hotel often reflects the modus operandi of the manager and his front of house team. Peter Schonenberger excels in the atmosphere he has created where the welcome.even out of season, ensures the most positive experience – Mustapha in customer relations, Hamdi at reception and the ever cheerful Ossama also deserve our thanks for a delightful vacation.

Room Tip: Take time on arrival to ensure room is right for you
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Ivan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 4, 2012

Beautiful hotel; fantastic service.

We went for our honeymoon in October for some pre-Christmas sunshine and some luxury.
We were not disappointed. The hotel is wonderful, the food is excellent and the staff could not do enough for us.
We were not interested in excursions outside the hotel, only lounging by the pool which was fab.

Stayed October 2012, traveled as a couple
Helpful?
3 Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryport, United Kingdom
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed November 1, 2012

booked a all inclusive at this hotel , we arrived early morning & was greated by an ice cold drink & a cool face cloth to freshen up which was needed as we had been traveling since 3am . The hotel is beutifull & the staff are polite , the rooms are large with full size bath & shower with slippers & robes in the rooms which i think is always a nice touch , it was a shame it was end of season & parts of the hotel was closed so we were restricted to the room we had but never the less it was a lovly room .
the food was basic buffet with occasional extras like fresh sword fish but unfortunatly with all buffet style resaurants the food didnt stay hot long .
we tried the other restaurants but i can say that if your all inclusive the service is not very good .(review seperate)
all in all the hotel was great & would go back to relax but theres no need to leave it as the hassel on the streets is not worth it & its all cheap tourist crap

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank rob-cumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moevenpick Resort & Marine Spa Sousse

Property: Moevenpick Resort & Marine Spa Sousse
Address: Boulevard du 14 Janvier | P.O. Box 114, Sousse 4039, Tunisia
Phone Number:
Location: Tunisia > Sousse Governorate > Sousse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Sousse
#2 Spa Hotel in Sousse
#2 Romantic Hotel in Sousse
#4 Family Hotel in Sousse
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Moevenpick Resort & Marine Spa Sousse 5*
Number of rooms: 618
Official Description (provided by the hotel):
The Mövenpick Resort & Marine Spa Sousse is located at the entertainment heart of Sousse, and just minutes away from the city centre. Opened in April 2010, this luxury resort is the first International chain resort in the city of Sousse. LocationThe Mövenpick Resort & Marine Spa Sousse is located on a prime 300-metre beachfront location in the heart of the city, only 20 km away from Habib Bourguiba Monastir Airport and 135 km from downtown Tunis. ... more   less 
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Also Known As:
Moevenpick Resort & Marine Spa Sousse Hotel Sousse
Moevenpick Resort And Marine Spa Sousse

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