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“good but could be a little better” 4 of 5 bubbles
Review of Moevenpick Resort & Marine Spa Sousse

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Moevenpick Resort & Marine Spa Sousse
Ranked #2 of 36 Hotels in Sousse
Certificate of Excellence
Dublin, Ireland
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“good but could be a little better”
4 of 5 bubbles Reviewed November 5, 2012

We stayed in a sea view room for a week from 20 to 27 October. This was a first visit to Tunisia but a fourth to different Movenpick properties. The hotel is new and in good shape. So full marks for an attractive property, nice rooms, good bathrooms and comfortable beds. The pools were lovely and as there weren't too many people staying that week, plenty of room for everyone.

The food as in all Movenpicks is generally good but never excellent. I found the Japanese sushi restaurant particularly disappointing. The buffet breakfast is good but the buffet dinner would not appeal more than once or twice in a week at most.

Room service did leave a little to be desired. We left the room at 10AM and returned after 3PM to find it had not been cleaned on one occassion. On day two I brought a loose shaving mirror to the attention of the room service person but it was never attended to. We also had a very dangerous 'exploding' kettle in the room. As the kettle came to the boil the lid popped up, instead of remaining tightly closed, and seriously threatened anyone near it. I asked reception to attend immediately to the problem and was assured they would. The next day I had to ask again. The towels in the rooms were of a poor quality which meant they had to be changed every day. Bed linen, however, was excellent.

The pool area was attractive, Kamel who served drinks there was excellent. My main gripe about the hotel is that it is regimented and guests expected to conform to hotel systems rather than the hotel delivering for guests. If there is senior management, I never saw them or heard from them. As this was our fourth Movenpick in five years I did ask at the hotel services desk if they had a loyalty scheme and was told no. That is very odd. .

Overall, having pointed out the flaws we did have an enjoyable week in a very nice property. One Tunisian Dinar is equal to about fifty cents (euro) and tipping staff is an important and cheap way of generating a little good will as is good manners. The tapas bar which has the same over regimented approach to customers and bookings that other reviewers have referred to does serve good food and when you get to know him, the head waiter / manager is very pleasant. I think it is a hotel systems issue rather than an issue with individual staff. Mysteriously absent senior managemnt could and should do better.

There is a really good French restaurant called l'escargot about five minutes walk down the road and that is truly super and has a lovely dining room.

Room Tip: sea view or pool view rooms are worth the small extra cost
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Gerard1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (255)
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English first
Budapest, Hungary
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed November 5, 2012

My family and I just spent a wonderful week in this hotel (last days of Oct - beg Nov). We have 3 children, aged 3, 7 and 12, so we cheose 2 rooms next to each other. We paid for side sea view, and the first nice suprise was when at check-in the clerk gave us an upgrade to full sea view, on the 7th floor. He did that without prompting or any offers of a tip. Very nice touch, even considering that the hotel at that time was less than 50% full (end of season), but they could have still chosen to play the "game" and they did not. Grateful for that.
And the nice surprises did not end here. Pool area and garden are fantastic, well designed and very well maintained. Seaside is prefectly managed, too, no charge for loungers or towels, you just walk to the beach, choose a spot, and that's pretty much it. I loved the constant hotel security presence as well, even during this "off-season" period: there were always at least 2 guards constantly present and patrolling the beachfront, which is not only reassuring but very practical as well: once my 7-yr-old daughter was approached right by the sea by a vendor in a very much unsolicited manner, he even started to put on some scarf on my daughter in order to make a sale, I guess, and I just had to make a no-no wave with my hand to the guard, who was already closing in on the scene, and he shooed the man away immediately. These things make all the difference.
The watersports centre was also superb, prices vs European norm are lower, and the service is just as good. We did parasailing (my wife, and my 7-yr-old and my 12-yr-old daughters all tried it, with an instructor), for 40 dinars (cca 20 euros) per round; and jetski as well, with good and powerful machines. Loved it.
Hotel meals were good, though I missed bacon in the mornings and pork in general, but I guess I understand......... :)) We were on half-board, and when the parents were not so hungry, only the kids had a lunch, and the hotel staff were generous with the billing on those occasions (not sure if I want to elaborate on this, I do not want to get them in any trouble....).
Hotel room services: we were satisfied overall, some hiccups (no new bottle of water on one or two days, sometimes the rooms were done late in the afternoon), but they were minor mishaps. Whenever we had a special request (eg for a new box of tissues, or for getting the lightbulb on the terrace replaced) they were attended to very quickly.
Optional trips: we went for the dolphin show combined with the zoo trip, for the sake of the kids, but we thoroughly enjoyed it ourselves as well. The 2-day Sahara trip was also very attractive, but we did not do it because it would have been too demanding on our 3-yr-old. We also visited the Museum of Sousse, with its fantastic collection of antique mosaics, I recommend that wholeheartedly to anyone who is interested in the cultural heritage of the country as well.
Only negative was the breakfast on departure: hotel brochure said breakfast is available from 3:30 am, and unfortunately we had to make use of that when we left (bus came to hotel at 3:55 am....), so we all woke up very early, left the rooms, and showed up at restaurant at 3:30 sharp, but pratically nothing was available, except a few baguettes of bread and some jams, and just a few minutes before the bus left, we managed to get some coffee.
Otherwise this was a perfect vacation, we all had a great time, and I am sure to return here if we go to Tunesia again.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Balf1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen,Scotland
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed November 4, 2012

‘Pick’ of the Bunch

Its big but its good. Driving up to the door of the Movenpick Sousse is like arriving at the threshold of an Egyptian temple but behind the awesome façade lies a smiling welcome and an array of luxuries – huge leisure pool and warm sea-water pool, tall swaying palms and,beyond, the beach with soft pale sand the texture of light muscovados sugar. Staff make every effort to met your requests. Ahmed, the exceptional restaurant manager, strives to ensure a delicious dining experience. Appetite was pleasantly assuaged by the gargantuan evening buffet and breakfast was a treat with fresh orange juice, fruit and eggs cooked to order. We also enjoyed the Spanish menu at the intimate Tapeo restaurant.
Around the pool, Kamal covered the extensive pool area serving drinks with a beaming smile under his straw hat – try semaphore signals to catch his attention!
The October weather was comfortable even in the evenings – sunny enough with a couple of days of thunderstorms in the two weeks. Taxis were readily accessible on the main road in front of the hotel for visits to the medina/souk in central Sousse or to Port el Kantaoui with its attractive marina.
We find the key to a successful hotel often reflects the modus operandi of the manager and his front of house team. Peter Schonenberger excels in the atmosphere he has created where the welcome.even out of season, ensures the most positive experience – Mustapha in customer relations, Hamdi at reception and the ever cheerful Ossama also deserve our thanks for a delightful vacation.

Room Tip: Take time on arrival to ensure room is right for you
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ivan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 4, 2012

Beautiful hotel; fantastic service.

We went for our honeymoon in October for some pre-Christmas sunshine and some luxury.
We were not disappointed. The hotel is wonderful, the food is excellent and the staff could not do enough for us.
We were not interested in excursions outside the hotel, only lounging by the pool which was fab.

Stayed October 2012, traveled as a couple
Helpful?
3 Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryport, United Kingdom
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed November 1, 2012

booked a all inclusive at this hotel , we arrived early morning & was greated by an ice cold drink & a cool face cloth to freshen up which was needed as we had been traveling since 3am . The hotel is beutifull & the staff are polite , the rooms are large with full size bath & shower with slippers & robes in the rooms which i think is always a nice touch , it was a shame it was end of season & parts of the hotel was closed so we were restricted to the room we had but never the less it was a lovly room .
the food was basic buffet with occasional extras like fresh sword fish but unfortunatly with all buffet style resaurants the food didnt stay hot long .
we tried the other restaurants but i can say that if your all inclusive the service is not very good .(review seperate)
all in all the hotel was great & would go back to relax but theres no need to leave it as the hassel on the streets is not worth it & its all cheap tourist crap

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rob-cumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed October 30, 2012

We came to tunisia for a romantic break as a couple through thomson, we were picked up from the airport and became very apprehensive as other holiday makers were being dropped off as we diddnt like the look of any of the hotels,but we shouldnt have been worried as wen we were coming up to our hotel the entrance looked magnificent! it was beautiful! we were welcomed with hot towels & some traditional tea, befor being shown our room which was nice the sea view was beautiful, no tea coffe making facilities in the room just a mini bar! the hote has 3 different pools and a swim up bar! the hotel also had their own section of beach with the most comfortable lounger which for a small tip & waiting 5 mins one of the staff would arrange if you cant find an empty one! The market is only a 15 to 20 minute walk with a few attractions museums there! Remember to haggle as thats the way to shop there! Came home with lovely gifts!! But beware some of the shop keepers tend to be quite overwhelming they all try and get you to come into their shop and try and make you feel obliged to buy something!

Room Tip: choose a room with a sea view, you will not be disapointed!
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank H_KARIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
225 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
4 of 5 bubbles Reviewed October 28, 2012

..considering I paid only £41 a night - 7 nights - half-board - very good value. SOME service issues - namely at reception but overall not bad, although I'm not sure I would choose to return to Sousse - a bit run down, not much to do. Lots of coffee places, but usually dominated by lazy, bored/boring male tunisians, smoking Shisha or cigarettes.

Sousse is really a city of haves and have nots - mostly have nots. Despite the amount of money generated from the tourist industry here, none seems to have been spent on making the city beautiful - yes all that money has been squandered - and now, its too late.

Probably one of the best hotels in Sousse.
Fairly new hotel - alot of money has been spent on this and it looks impressive

MANY THANKS TO ALL THE STAFF WHO MADE MY STAY HERE ENJOYABLE


VALUE: 7/10
LOCATION: 8/10 - right where I needed it, on the beach - and in a fairly quiet part of the beach, although it was a quiet time of the year, although sea far too cold to go swimming in (february 2012) about a 20 minute walk to the old city.
ATMOSPHERE: 7/10 - enourmous palatial lobby area - but it lacked a cosiness or an intimacy
FACILITIES: 7.5/10 - wi-fi was extra but worked reasonably well, although too slow for streaming.
BREAKFAST:8/10
DINNER: 7.5/10
BAR: 8/10 -excellent service and friendly - had some nice chats with the barmen
COMFORT:
TYPE OF PEOPLE: some european tourists (literally only about a dozen), camp french men with their tunisian boyfriends and arabs - generally upper-middle/upper class rude and arrogant - who like to treat the staff condescendingly and like their servants
ROOM: 7/10
SWIMMING POOL: 5/10 nice for paddling around, but you would have thought that they should have built a larger pool for a proper swim
FITNESS ROOM: 3/10 Inadaquetely equipped
SERVICE: 7.5/10
MANAGEMENT: 7/10
IRRITATIONS: the senior management / directors who have their flashy BMWs/Mercs in the reservation spots - paying themselves huge salaries for not doing too much, whilst paying their staff next to nothing
FRONT DESK: 5/10 - namely for some bad service - too often it felt like I was in a Soviet style hotel with Soviet style customer service - but this could be a reaction against the usual rude and arrogant behaviour of some of their arab/tunisian customers

DONT FORGET TO TIP THE STAFF

  • Stayed January 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jethro672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moevenpick Resort & Marine Spa Sousse

Property: Moevenpick Resort & Marine Spa Sousse
Address: Boulevard du 14 Janvier | P.O. Box 114, Sousse 4031, Tunisia
Phone Number:
Location: Tunisia > Sousse Governorate > Sousse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Sousse
#2 Luxury Hotel in Sousse
#2 Romantic Hotel in Sousse
#4 Family Hotel in Sousse
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Moevenpick Resort & Marine Spa Sousse 5*
Number of rooms: 618
Official Description (provided by the hotel):
The Mövenpick Resort & Marine Spa Sousse is located at the entertainment heart of Sousse, and just minutes away from the city centre. Opened in April 2010, this luxury resort is the first International chain resort in the city of Sousse. LocationThe Mövenpick Resort & Marine Spa Sousse is located on a prime 300-metre beachfront location in the heart of the city, only 20 km away from Habib Bourguiba Monastir Airport and 135 km from downtown Tunis. ... more   less 
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Also Known As:
Moevenpick Resort & Marine Spa Sousse Hotel Sousse
Moevenpick Resort And Marine Spa Sousse

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