We stayed in a sea view room for a week from 20 to 27 October. This was a first visit to Tunisia but a fourth to different Movenpick properties. The hotel is new and in good shape. So full marks for an attractive property, nice rooms, good bathrooms and comfortable beds. The pools were lovely and as there weren't too many people staying that week, plenty of room for everyone.
The food as in all Movenpicks is generally good but never excellent. I found the Japanese sushi restaurant particularly disappointing. The buffet breakfast is good but the buffet dinner would not appeal more than once or twice in a week at most.
Room service did leave a little to be desired. We left the room at 10AM and returned after 3PM to find it had not been cleaned on one occassion. On day two I brought a loose shaving mirror to the attention of the room service person but it was never attended to. We also had a very dangerous 'exploding' kettle in the room. As the kettle came to the boil the lid popped up, instead of remaining tightly closed, and seriously threatened anyone near it. I asked reception to attend immediately to the problem and was assured they would. The next day I had to ask again. The towels in the rooms were of a poor quality which meant they had to be changed every day. Bed linen, however, was excellent.
The pool area was attractive, Kamel who served drinks there was excellent. My main gripe about the hotel is that it is regimented and guests expected to conform to hotel systems rather than the hotel delivering for guests. If there is senior management, I never saw them or heard from them. As this was our fourth Movenpick in five years I did ask at the hotel services desk if they had a loyalty scheme and was told no. That is very odd. .
Overall, having pointed out the flaws we did have an enjoyable week in a very nice property. One Tunisian Dinar is equal to about fifty cents (euro) and tipping staff is an important and cheap way of generating a little good will as is good manners. The tapas bar which has the same over regimented approach to customers and bookings that other reviewers have referred to does serve good food and when you get to know him, the head waiter / manager is very pleasant. I think it is a hotel systems issue rather than an issue with individual staff. Mysteriously absent senior managemnt could and should do better.
There is a really good French restaurant called l'escargot about five minutes walk down the road and that is truly super and has a lovely dining room.
- Official Description (provided by the hotel):
- The Mövenpick Resort & Marine Spa Sousse is located at the entertainment heart of Sousse, and just minutes away from the city centre. Opened in April 2010, this luxury resort is the first International chain resort in the city of Sousse. LocationThe Mövenpick Resort & Marine Spa Sousse is located on a prime 300-metre beachfront location in the heart of the city, only 20 km away from Habib Bourguiba Monastir Airport and 135 km from downtown Tunis. ... more less
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- Also Known As:
- Moevenpick Resort & Marine Spa Sousse Hotel Sousse
- Moevenpick Resort And Marine Spa Sousse