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“Beach Experience”

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Four Seasons Hotel Alexandria
Ranked #1 of 38 Hotels in Alexandria
Certificate of Excellence
Cairo, Egypt
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Beach Experience”
Reviewed June 23, 2014

Went for a day use in the beach, surpirsengly it was an awful experience. No changing rooms, no hot water in the showers adn very cold A/C out of the showers. The service on the beach itself was awful no towels and no umbrella's. This is a surprise as usualy the service is very good in any other place in the hotel

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
3 Thank moha_aziz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, July 1, 2014
Dear Guest,

Thank you for having taken the time to write your review following your visit to our hotel.

Kindly accept my sincere apologies that your experience did not meet your expectations. Your feedback was well communicated to the concerned department for immediate improvement.

Thank you for bringing it to our attention. Please feel free to contact me directly on my e-mail ahmed.khalaf@fourseasons.com in case you need any further assistance.

Sincerely,

Ahmed Khalaf
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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503 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (130)
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English first
London, United Kingdom
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 18, 2014

Am currently a guest at the Four Seasons in Alexandria, Egypt and I just had to put pen to paper to say that the level of service and hospitality is unbeatable and unsurpassable!!! From the limo driver that picks you up at the airport, to the smiling door men, to the checking in staff, the concierge desk with her vast knowledge of the city. The staff in the Kala restaurant and Stefano's restaurant, who were warm,caring and just wanted to see us happy and content with their amazing food . Their spa treatments and staff were also star quality. This Hotel is definitely the place to stay in Alexandria. Thumbs up to the Four Seasons .

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mojisola o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, June 19, 2014
Dear Guest, 

Thank you for taking the time to write us a review during your stay with us.
And we are very happy to know that you are enjoying your visit at our delightful Hotel.

We would also like to extend our appreciation for your kind words about the team and service and we will make sure to pass it on to each and everyone.

We wish you an enjoyable time full of happy moments and everlasting memories in Alexandria.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level 5 Contributor
53 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 11, 2014

Usually, I abstain from writing reviews about hotels in Egypt because I am sure I will be biased. My opinion will definitely be forged by my willingness to show the best of my country. However, I couldn't miss the chance of reviewing this hotel.
Service: A true Four Seasons experience. Every single staff person is willing to do his utmost to make you happy and to make your dreams come true. The word "No" is not in their dictionary. Big thumb-up for the hotel staff.
Room: I had a suite with two balconies: one of them is facing the pool & the sea and the other is facing the city. NEVER accept a city view room unless you are going to keep your curtains closed. The Suite was huge with a big sleeping room, dressing room, 2 bathrooms and a vast living area.
Pools: There are two heated pools: One is indoor and the other is a panoramic pool with an amazing view on the Mediterranean sea.
Spa: Very nice equipped spa with 2 Jacuzzi (one cold and one extremely hot), steam room and Sauna.
Breakfast: The food quality didn't amaze me but there was a huge variety to chose from. You must try their cheese Omelette (it is super!!!) and I loved their herbal tea corner.

The only drawback is the price... it is extremely over priced.

If you ever have the chance to stay in this hotel, I am quite sure you will be amazed by every single detail. Very highly recommended hotel.

Room Tip: You must have a sea view room to enjoy your stay... the city view is miserable
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SEEDOZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, June 23, 2014
Dear Guest,

Thank you very much for having taken the time to write this review following your stay with us.

It is a pleasure to read all your appreciative words about our hotel, staff and service which I have shared with the team as it is very important for them to know that they have succeeded.

Once again, please receive my heartfelt thanks and looking forward to welcoming you back again to San Stefano in the near future.

Sincerely,

Ahmed Khalaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 11, 2014 via mobile

The hotel is very nice, quiet and clean. A bit huge and you have to commute to get to the places inside that you want.
Very secure and very nice for kids in some areas.
It is centrally located in alexandria so this is a nice advantage. The beach is nice but the staff are super slow. They claim that they are slow because they are seeking perfection in everything but it is irritating most of the time.
Prices are very hight compared to the four seasons in Cairo and sharm. Without any proper justification.

Stayed June 2014, traveled with family
Helpful?
3 Thank Amr S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, June 23, 2014
Dear Guest,

Thank you very much for having taken the time to write a review following your stay with us.

It was glad to read your positive comments about our hotel and for the fact that it is clean, quiet and centrally located in Alexandria. Also thank you for bringing to our attention that beach service was a bit slow.

Once again, thank you and looking forward to welcoming you back to San Stefano in the near future.

Sincerely,

Ahmed Khalaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
2 reviews
Reviewed June 11, 2014

I am writing to express my appreciation for the quality of services you offered us during our stay at the Four Seasons Hotel at San Stefano, We were so happy with the VIP treatment and outstanding services during our stay. We could see from day one that the hotel services has a great quality, both because of its comfortable and appropriate facilities, as well as service and constant concern for our comfort and satisfaction which allowed us to enjoy every single moment during our fabulous stay.
A million thanks to the Team that made our stay unforgettable and comforting. We are sure that when we return to Alex, we will go back to your superb hotel. Really, it's the ideal choice.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HOSSAM_NAFEA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, June 23, 2014
Dear Guest,

Thank you for taking the time in writing a review following your stay with us. I was glad to read your positive feedback and that you enjoyed your visit in our delightful hotel.

I would also like to extend my appreciation for your kind words about the team and service which I already shared with each and everyone.

Once again, please receive my heartfelt thanks and looking forward to welcoming you back to San Stefano in the near future.

Sincerely,

Ahmed Khalaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 6, 2014

We stayed in Four seasons on our wedding day, The less we could say is: they made our day.
Frindley staff, helpful, caring for details,
Confortable roomsm Amazing view, wide units.
my wife realised something on her dress, In a minute they sent us the Housekeeper & two minutes later he sent us back the dress shining
The Front desk are amaing Specially Ms. Mariam Nabil.
The publi relation Manager, Ms. Sara.
Thank you all.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, June 23, 2014
Dear Guest,

Thank you very much for having taken the time to write your review following your stay with us.

I was very glad to read your positive feedback about our hotel, staff and service. It was also a pleasure to read your appreciative words about our Houskeeping staff , Mariam Nabil and Sara Nabil which I shared with them as it is very important and motivating to them to know that they have succeeded.

Once again, please receive my heartfelt thanks and looking forward to welcoming you back to San Stefano in the near future.

Sincerely,

Ahmed Khalaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level 4 Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 31, 2014 via mobile

Spent few days in this very luxurious hotel, first in the twelfth floor with an amazing sea view than at the fourth floor with direct access to the pool....unbelivable elegance,cleanliness and feelindg of being in a Palace....Staff very cheerful especially at the reception,where Sherif was so polite,helpfull and gentle....Many restaurants,cafes and a mall is attached to the hotel so you do not need to leave except for sightseeing Alex...

Stayed May 2014, traveled on business
Helpful?
Thank Mona400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed K, General Manager at Four Seasons Hotel Alexandria, responded to this review, June 10, 2014
Dear Guest,

Thank you very much for having taken the time to write a review following your recent stay with us.

I was very glad to read your positive feedback about our hotel and staff. It was also a pleasure to read your appreciative words about our staff, I will be sure to convey your kind compliments to them. We are proud of our employees who take extra steps to ensure that our guests' needs are met, and who provide the quality of service we promised.

Once again, please receive my heartfeflt thanks and looking forward to welcoming you back to San Stefano in the near future.

Sincerely,

Ahmed Khalaf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Alexandria

Property: Four Seasons Hotel Alexandria
Address: 399 El Geish Road, Alexandria 21599, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Alexandria
#1 Family Hotel in Alexandria
#1 Romantic Hotel in Alexandria
#1 On the Beach Hotel in Alexandria
#1 Business Hotel in Alexandria
#1 Spa Hotel in Alexandria
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Alexandria 5*
Number of rooms: 118
Official Description (provided by the hotel):
Edging the Mediterranean in a setting of legendary glamour, discover an intimate enclave within the stately Grand Plaza shopping and residential complex. Indulge in classically elegant accommodations, European spa treatments and terraced restaurants with fresh sea breezes. ... more   less 
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Also Known As:
4 Seasons Hotel Alexandria
Four Seasons Alexandria
Alexandria Four Seasons

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