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Four Seasons Hotel Alexandria
Ranked #1 of 38 Hotels in Alexandria
Certificate of Excellence
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Stay”
Reviewed December 26, 2012

everything is perfect and well thought of. great place to be. the staff are very helpful and nice. the mall attached to the hotel is very convenient, it got banks, shops, coffee shops and much more. the hotel has got all the leisure services from Gym to Pool, to Spa. very nice stay :)

Room Tip: Get the Sea View Room...
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Caliente_83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max M, General Manager at Four Seasons Hotel Alexandria, responded to this review, December 31, 2012
Dear Guest,

Thank you very much for having taken the time to fill this review after your stay with us.

I am very glad to learn that you liked the hotel, the staff and the fact that the hotel is attached to a mall made alot of things easier for our guests. As well as our Gym, pool & spa.

Appreciate your feedback and comments which were shared with the team as it is very important to motivate them & to know that they have succeeded.

Thank you again and on behalf of Four Seasons Hotel Alexandria at San Stefano we hope to have the pleasure of welcoming you back in the near future.

Sincerely,

Max Musto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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477 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Perth
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 18, 2012

Four Seasons Alexandria is an excelent hotel - pricey, but does deliver quality. We were contacted before arrival to ask if we had any special requirements - we had some dietary requests and they were fully met during our stay. Particularly the chef at the Italian restaurant came out for a chat and made recomendations for several excellent meals.
Unfortunately due to the political situaion the hotel was nearly empty - but we did feel safe with the level of secrutiy provided.
Unfortunately the hotel has an obsolete smoking policy. The lobby coffee shop was unusuable due to smoking.
Smoking was permitted in restaurant areas.
As it was the restaurants were empty and so it was not really a problem. However if the hotel had been full we would have checked out and demanded our money back because of the health issues.
Four Seasons can do better than this. They must ban smoking in eating areas, and perferably everywhere for the sake of the health of their guests and staff.
We will not return to a Four Seasons Hotel until this policy is changed.

Room Tip: Stay somewhere else unless they change their smoing policy
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Colin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max M, General Manager at Four Seasons Hotel Alexandria, responded to this review, December 23, 2012
Dear Guest,

Thank you very much for having taken the time to fill your review following your stay with us.

I am glad to learn that you have liked the hotel and that we were able to meet your dietary requirements.

In addition, thank you for sharing your comments and feedback with regards to the smoking policy, your comments have been noted and shared with the team here.

We do hope that we will have the pleasure of welcoming you back to the Four Seasons Hotel Alexandria at San Stefano in the near future.

Sincerely,

Max Musto
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
102 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 14, 2012

This is definitely the nicest hotel in Alexandria. Service is great. Room is great. Restaurants are really good. What I really appreicate is the service and the bed is super comfortable. If you're in Alexandria, this is where you need to stay.

Room Tip: Get a sea view room!
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nerry_Luvs_Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max M, General Manager at Four Seasons Hotel Alexandria, responded to this review, December 16, 2012
Dear Guest,

Thank you very much for your review dated December 14th.

We always appreciate knowing how we might improve our facilities and feedback such as yours is our most valued source.

I was delighted to learn that generally we exceeded your expectations and that you were pleased with the service provided to you by our staff. Our staff put a great deal of thought and effort into caring for our guests and it is so meaningful and motivating for them to know when they have succeeded.

Looking forward to welcoming you back in the near future.

Sincerely,,

Max Musto
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Plymouth, New Zealand
Level Contributor
118 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed December 7, 2012

Lovely Four Seasons Hotel. The room was superb but we were very disappointed that a hotel of such quality wanted to charge 80EP to refill coffee and tea. That tended to cheapen the whole concept of Four Seasons and how they market their properties.
Staff were friendly and efficient but we were not impressed that they failed to recognize us on our returns from walks and a night out.
Overall, the location is great and the room lived up to expectations, but other hotels in Egypt provided better personal service and recognition.

Room Tip: Get a view to the Sea. While the traffic noise might be chaotic, the view is well worth it!
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max M, General Manager at Four Seasons Hotel Alexandria, responded to this review, December 10, 2012
Dear guest,

Thank you very much for having taken the time to fill your review dated December 8th.

I am glad to learn that you loved the hotel and the room but sincerely apologize that we fell short in meeting your expectation in adding extra cost for tea and coffee set up in the room as well as our team did not welcome you back as you are our return guest.

Please rest assured that your feedback has been shared and communicated with the team here for better improvement in the future.

Looking forward to welcoming you back to Four Seasons Hotel Alexandria at San Stefano.

Sincerely,

Max Musto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
87 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed December 3, 2012

No surprises here, your at the Four Seasons. Great service, plush rooms, and gorgeous decor. A beautiful oasis in chaotic Alexandria. Our only regret was our room was in the back of the hotel looking at 2 pilars with a sliver of the city. Great breakfast in a lovely room. We loved every minute!

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tgh60660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max M, General Manager at Four Seasons Hotel Alexandria, responded to this review, December 8, 2012
Dear guest,

Thank you very much for your review dated December 3rd. Appreciated all your comments and feedback about your stay. I am glad to learn that you have loved our breakfast, however, I do apologize for your comment about the room that was assigned to you and it seems that you did not feel comfortable as it was not over looking the sea.

Thank you again for your feedback. On behalf of Four Seasons Hotel Alexandria at San Stefano, we hope to have the pleasure of welcoming you back in the near future.

Sincerely,

Max Musto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreux, Switzerland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 13, 2012

The service was equisite and the building was beautiful! I was upgraded to a beautiful sea view room and had the possibility to enjoy 2 wonderful days in the Four Seasons Alexandria. I loved the room and the food was amazing. Breakfast was relaxing and delicious. If I ever go back to Alexandria, I would definetly like to stay there again.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelerSabPar88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max M, General Manager at Four Seasons Hotel Alexandria, responded to this review, November 18, 2012
Dear Guest,

Thank you very much for having taken the time to fill a review after your stay with us.

I am very glad to learn that you have enjoyed your stay, you liked our sea view room, the food and our service.

Please rest assured that I have shared your constructive feedback withe the team here as it is very motivating for them to know that they have succeeded.

Thank you again and on behalf of Four Seasons Hotel Alexandria at San Stefano we hope to have the pleasure of welcoming you back in the near future.

Sincerely,

Max Musto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 1, 2012

The people of the Four Seasons know how to do it. Yes, and Alexandria Four Seasons is no exception.
Alexandria is a very populated city with very little real 5 stars experience. Four Seasons did it. They have overall great product specially the beach and the beach cafe and restaurant. It's really exclusive and isolated perfectly. I felt as if I'm in an island within the lovely Alexandria. Of course it is VERY expensive but worth every piny.

Room Tip: The Sea View room is the best. Don't go for the executive Four Seasons Suite. You have a bad sid...
See more room tips
  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kamelka55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max M, General Manager at Four Seasons Hotel Alexandria, responded to this review, November 5, 2012
Dear Guest,

Thank you very much for your review dated NOvember 2nd. I am very glad to learn that you have enjoyed your stay with us. You liked the beach and the beach restaurant.

Thank you again and looking forward to welcoming you back in the near future.

Sincerely,

Max Musto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Alexandria

Property: Four Seasons Hotel Alexandria
Address: 399 El Geish Road, Alexandria 21599, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Alexandria
#1 Business Hotel in Alexandria
#1 Romantic Hotel in Alexandria
#1 Luxury Hotel in Alexandria
#1 Spa Hotel in Alexandria
#1 Family Hotel in Alexandria
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Alexandria 5*
Number of rooms: 118
Official Description (provided by the hotel):
Edging the Mediterranean in a setting of legendary glamour, discover an intimate enclave within the stately Grand Plaza shopping and residential complex. Indulge in classically elegant accommodations, European spa treatments and terraced restaurants with fresh sea breezes. ... more   less 
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Also Known As:
4 Seasons Hotel Alexandria
Four Seasons Alexandria
Alexandria Four Seasons

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