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Reviews (443)
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All reviewsroyal palaceopen seaprivate beachold palacegarden viewhotel is locatedmediterranean seanice viewsea waterswimming poolopen buffetfood qualityfree internetroom servicevisit alexandriarooms are cleanwonderful hotel
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Reviewed August 14, 2017

Luxury Royal Hotel style,
Good Break Fast experience
Wonderful window view to Montazah famous sea and famous bridge
good for business and couple trips not sure for family and kids but for sure they will love the vast garden area surrounding the hotel

  • Stayed: September 2016, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank shadoyehia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedalimohamed, Public Relations Manager at Helnan Palestine Hotel, responded to this reviewResponded August 19, 2017

Dear Guest

Thank you so much for your review of our Hotel
we are pleased to hear you enjoyed your stay with us.
We hope you will visit us again.

Sincerely,

Best Regarding,
Mostafa M. Siginy
Public Relation Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2017 via mobile

The hotel is amazing ,excellent location very friendly staff and amazingly helpful.
The room was very comfortable and clean.
Izumi resturant was excellent.
The only problem that the gym was so poor not well equipped.

Stayed: August 2017, traveled on business
Thank bisho r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedalimohamed, Public Relations Manager at Helnan Palestine Hotel, responded to this reviewResponded August 19, 2017

Dear Guest

Thank you so much for your review of our Hotel
we are pleased to hear you enjoyed your stay with us.
We hope you will visit us again.

Sincerely,

Best Regarding,
Mostafa M. Siginy
Public Relation Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2017 via mobile

Helnan Palestine is a hotel where you can spend only few days with your family. The rooms are moderately clean but with a nice view on the pool and beach area. The prices are relatively expensive compared to the offered services. The pool is fine. The beach is shared with the nearby cabins, and the hotel residents are forbidden to use the umbrellas and chairs on the beach because they belong to the cabins. You have to sit in the terrace of the hotel in the beach area. The sand was full of small rocks and sea shell crusts. The food was not fancy but fine. The open buffet is only for breakfast. We didn't try it as I thought it was expensive. Some of the staff in the hotel are hospitable, while others are not. The area surrounding the hotel has the gardens and some restaurants. When I arrived at the hotel, I thought I ll have a wonderful time, but after one day, I was bored and was happy to have booked only three days at the hotel.

Stayed: August 2017, traveled with family
Thank Fatma A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2017 via mobile

The view from the room was a breathtaking, this was my second visit and I would definitely love to come back, it's really great that all the rooms are sea view, if You want to chill out and relax this definitely a great place.

Stayed: April 2017, traveled with family
Thank ynoureldin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedalimohamed, Public Relations Manager at Helnan Palestine Hotel, responded to this reviewResponded August 12, 2017

Dear Guest

Thank you so much for your review of our Hotel
we are pleased to hear you enjoyed your stay with us.
We hope you will visit us again.

Sincerely,

Best Regarding,
Mostafa M. Siginy
Public Relation Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2017 via mobile

This hotel is in the middle of a large park and a very far walk from the main street. The interior of the hotel is nice but the rooms aren't amazing. The beach isn't part of the hotel and the pool is mediocre at best. The service isn't that great either as the front desk isn't helpful. The only staff I can speak well about in terms of service were housekeeping. When we signed in here we told them that it was 3 people per room and they insisted on charging us more but not giving us a larger room. They brought in a makeshift bed instead which made the room very tight and hard to move in. They didn't provide extra water bottles for the third person either. Also be careful when turning on the tap because the water runs yellow at times. Overall bad experience and wouldn't recommend it. Extremely overpriced.

Stayed: August 2017, traveled with family
1  Thank Siram T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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