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“Nice hotel above average”

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Helnan Palestine Hotel
Ranked #8 of 38 Hotels in Alexandria
Certificate of Excellence
Cairo, Egypt
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice hotel above average”
Reviewed May 21, 2013

The hotel is nice and located in the Amazing "Montazah" area. The hotel in itself is nice, rooms are spacious and clean. Service for me was above average. I wont give it a full mark as I feel in the restaurant on breakfast with large number or guests, things become chaotic ! The location is very nice if you intend to stay within the hotel but if you intend to go out daily in Alex, the location wont be very nice as it is located on the far eastern part of Alexandria and to go anywhere from this point you will be stuck in traffic which can be up to one hour ! Other than that the location has very nice sea views and right outside the hotel there are lots of nice gardens of Montazah with some nice restaurants.
It is a very good hotel for family with children or those seeking relaxation.

Room Tip: Try to ask for a nice sea view room
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tamer76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, ONLINE REVENUE SUPERVISOR at Helnan Palestine Hotel, responded to this review, May 28, 2013
Have a nice day from Helnan Palestine Hotel,

Thank you for taking the time to convey your comments regarding your recent experience with Helnan Palstine Hotel ,Your willingness to share your thoughts with us is genuinely appreciated.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your comments have been reviewed by the hotel’s management and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future.

Again, please accept our sincere apologies. We hope you will continue to use Helnan Palestine hotel as your lodging of choice.

Look forward to welcoming you back in an effort to provide you the level of service you expect from Helnan Palestine Hotel.

For any inquiries please don’t hesitate to contact us .

Best Regards ,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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386 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Mumbai, Maharashtra, India
Level 6 Contributor
107 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed May 3, 2013

Its a nice hotel with cozy rooms. although hotel looks little old but its nice to stay there. and good part is its on a beach which is so clean and clear. and people understand English better than any other place in Egypt.

Room Tip: higher floor rooms are better if you are looking for peace and they all face beach but not the full...
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PoojaKhare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, ONLINE REVENUE SUPERVISOR at Helnan Palestine Hotel, responded to this review, May 4, 2013
Dear,

Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great value on your custom, and your continued relationship with Helnan.

I look forward to hosting you once more at Helnan Palestine Hotel in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

Regards,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jordan
Level 5 Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed May 2, 2013

I had been planning for a trip to alexandria while ago , its time came with my husband 50th birthday as he always dreams if coming over here .actually we are still here leaving tomorrow morning , going all around alexandria and knowing where are the other hotels we were thinking of this ond is the best .. located inside the royal gardens beside king farouk palace .. soooo amazing especially when walking around ... very private and calm who wants to relax .. very helpul receptionists smiling faces . Breakfast is various , there is a free shuttle bus that goes twice to alexandria library and carfour
.dont think about the tourist office unless it very hot and you need a conditionated car , as you may rent a lada taxi :) with less than half price ( max 30 e.p per hour).. what else , the only think i find it wear doesnt fit with 5 hotels star is that the complementry water is only for the first day! I forgot to mention that we got a complentary fruits plate ... last think you dont need to go out for lunch or dinner as all redtsurants are great and you ask for any dish to your room eat by the balcony .. if you wanted to go out famous fish restsurant kadora is just very near to the royal gardens gate ... next side acrosd the street ... .. hope i wasnt boring :)

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank nadiaJordan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, ONLINE REVENUE SUPERVISOR at Helnan Palestine Hotel, responded to this review, May 4, 2013
Dear Ms. Nadia ,

Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great value on your custom, and your continued relationship with Helnan.

I look forward to hosting you once more at Helnan Palestine Hotel in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me.

PS. For sure you wasn't boring , we loved your comments and we will try to work on it :)

Regards,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 29, 2013 via mobile

The hotel itself is very nice, and what makes it a good place to stay is the stunning view you get in many of its rooms. The location itself is also a plus as it is far from the chaotic streets of Alexandria. The area around the hotel is also nice. A great experience overall.

Stayed November 2012
Helpful?
Thank Abdallah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, ONLINE REVENUE SUPERVISOR at Helnan Palestine Hotel, responded to this review, May 2, 2013
Dear,

Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great value on your custom, and your continued relationship with Helnan.

I look forward to hosting you once more at Helnan Palestine Hotel in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

Regards,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level 4 Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 15, 2013

A very nice hotel with outstanding location. The view from the room is charming one can spend hours and not get bored from the view, be it the open sea, the island, the bridge or the royal palaces of the late king of Egypt. The hotel has been renovated recently and i think they did a fare job. Meeting rooms are overlooking the sea which is fantastic. Food is really good and of course the sea food restaurant is excellent.

Room Tip: A higher room is much better if you are looking for quite and great view. Also the left wing is alwa...
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MinoLeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, ONLINE REVENUE SUPERVISOR at Helnan Palestine Hotel, responded to this review, April 20, 2013
Dear,

Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great value on your custom, and your continued relationship with Helnan.

I look forward to hosting you once more at Helnan Palestine Hotel in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

Regards,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Westminster
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 11, 2013

During our tour of Egypt, we had the opportunity to spend 2 nights at this very nice hotel. Our room had a scenic oceanview that has only been rivalled by the Hotel Nacional in Cuba. The adjoining gardens made for a nice walk, and a quiet break from the mad pace of life in Alexandria. The fact that the WiFi was free was also a nice touch. Other hotels we stayed at on our tour had varying charges for the use of the WiFi. The food was very good, as we had both breakfast and dinner in the hotel. And looking out over the harbour while enjoying the meal was nice as well.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Keglerdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, ONLINE REVENUE SUPERVISOR at Helnan Palestine Hotel, responded to this review, March 17, 2013
Dear,

Thank you very much for choosing to stay at Helnan Palestine Hotel and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive your feedback. Thanks a million for taking the time to advise us. We place great value on your custom, and your continued relationship with Helnan.

I look forward to hosting you once more at Helnan Palestine Hotel in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me

Regards,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 6, 2013

Positives:
Booking was easy
Reception area welcoming and modern
Decent selection of food for breakfast
Room generally in good condition
Stunning view of part of parks, beach area and Med
Location of hotel
Staff friendly and helpful

Negatives:
We booked and paid for a triple room, but received a double room with extra bed - extremely poor
No proper beach - one small artificial one, and another one next to the hotel, but not sure if it actually belonged to Helnan. Had to go through a barrier to access it.

Although for us, there were only two major negatives, they were extremely important. This was a real shame as the hotel has a lot going for it.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jsmum1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YassmineRefaat, ONLINE REVENUE SUPERVISOR at Helnan Palestine Hotel, responded to this review, March 8, 2013
Dear Mr. Jsmum

Have a nice day from Helnan Palestine Hotel,

Thank you for taking the time to convey your comments regarding your recent experience with Helnan Palstine Hotel ,Your willingness to share your thoughts with us is genuinely appreciated.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your comments have been reviewed by the hotel’s management and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future.

Again, please accept our sincere apologies. We hope you will continue to use Helnan Palestine hotel as your lodging of choice.

Look forward to welcoming you back in an effort to provide you the level of service you expect from Helnan Palestine Hotel.

For any inquiries please don’t hesitate to contact us .

Best Regards ,
Yassmine Refaat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Helnan Palestine Hotel

Property: Helnan Palestine Hotel
Address: Montazah Garden Palace, Alexandria 21599, Egypt
Location: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Alexandria
#4 Spa Hotel in Alexandria
#7 Business Hotel in Alexandria
#8 Luxury Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Helnan Palestine Hotel 5*
Number of rooms: 218
Official Description (provided by the hotel):
The Hotel is The civic & social center of Alexandria, known for its commitment to excellence in service & hospitality,The hotel is a five star deluxe hotel, situated in a unique location and embracing the Mediterranean and providing harmonious scenery. The vast magnificent gifts of nature, 350 acres of gardens and golden sandy beaches surround its bay. The hotel faces one of the most famous historical landmarks in Alexandria, "Royal Palace" which was once the site where the late Egyptian royal family vacationed. ... more   less 
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Also Known As:
Helnan Palestine Alexandria
Helnan Palestine Hotel Alexandria

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